Intake Coordinator

This job is open to

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Clarification from the agency

Status Candidates (Merit Promotion Eligibles): Applications will be accepted from current agency employees CTAP (Not ICTAP) applicants.

Duties

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This announcement is for two vacancies:

Intake Coordinator
Intake Coordinator (DVIP) - Domestic Violence Intervention Program

Intake Coordinator
Brief Description of Duties:
The Intake Coordinator supports the Intensive Cognitive Behavioral Intervention Unit (ICBIU) by conducting and coordinating intake activities for supervisees referred to or ordered into in-house cognitive-behavioral programming. The incumbent reviews supervision records, assessments, toxicology results, and court documentation to determine eligibility and appropriate intervention pathways. The person in this position conducts intake interviews, schedules required assessments and enrolls supervisees into the correct interventions based on criminogenic needs and Risk-Need-Responsivity (RNR) principles. The Intake Coordinator maintains timely and accurate case documentation in SMART, monitors participation and progress across interventions, and works closely with Community Supervision Officers and interdisciplinary team members to coordinate case movement, address barriers, and support discharge planning. The incumbent prepares routine reports, assists with program operations and quality assurance activities, and serves as a point of contact for internal and external stakeholders regarding referrals, eligibility, enrollment status, and program requirements.

Intake Coordinator (DVIP)
Brief Description of Duties:
The Domestic Violence Intake Coordinator supports the Domestic Violence Intervention Program (DVIP) by conducting intake interviews, gathering required documentation, and assisting with eligibility determinations for supervisees referred to or court-ordered into domestic-violence programming. The incumbent updates and maintains case records in SMART, schedules intake appointments and group sessions, and communicates with Community Supervision Officers, court personnel, victim-service providers, and program staff to coordinate enrollment and monitor compliance. The position assists with tracking attendance, documenting case activity, reporting safety concerns, and supporting routine program operations to ensure accurate records and timely service delivery.

Requirements

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Conditions of employment

Must be a U.S. Citizen or National
Males born after 12-31-59 must be registered for Selective Service, if applicable
Background security investigation, drug test, and favorable adjudication
May be required to successfully complete a one year probationary period (unless already completed).
Time-in-grade requirements must be met within 30 calendar day of the closing date of this announcement
Bargaining Unit Status: Not Eligible
This is not a virtual or remote position; you must live within or be willing to relocate within a commutable distance of the duty location which is Washington D.C. (District of Columbia).

Qualifications

This announcement is for two vacancies:

Intake Coordinator
Intake Coordinator (DVIP) - Domestic Violence Intervention Program

Time-in-Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. To be eligible for the GS-09 position, applicants must have served 52 weeks as a GS(GL)-07 or higher in the Federal Service. To be eligible for the GS-11 position, applicants must have served 52 weeks as a GS(GL)-09 or higher in the Federal service.

In order to qualify for the Intake Coordinator at both the GS-09 and GS-11 grade level, you must meet both the Basic Education and Specialized Experience (as defined for each grade level) requirement for this position.

This position has a positive education (or years of related experience) requirement. To initially qualify for this position at both the GS-09 and GS-11 grade levels, you must meet one of the Basic Requirements described below:

1. Basic Education or Four-year Experience Requirement
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree that includes a major field of study directly related to behavioral or social science, or related disciplines appropriate to the position.

OR

Combination of education and experience that provided the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

OR

Four years of appropriate experience that demonstrated that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.

2. Specialized Experience - GS-09
In addition to meeting the Basic Requirement as stated above, qualified applicants must possess one year of Specialized Experience equivalent to the next lower grade (GS-07) in the Federal service, which demonstrates the ability to perform the duties of the position.
Specialized Experience is defined as the ability to support intake processing, schedule assessments, assist with enrollment decisions, and document case information within a criminal-justice, social-services, or behavioral-intervention setting. Specialized experience must include:

Assisting with intake or screening activities by gathering documentation, verifying supervisee information, reviewing case records, and identifying basic eligibility or participation requirements.
Using a case-management or data-tracking system to enter, update, and maintain case notes, intake actions, appointments, and participation status.
Coordinating or scheduling assessments, orientations, program appointments, or interviews for justice-involved individuals.
Supporting enrollment or placement decisions by applying established guidelines, referral criteria, or program instructions under supervision.
Monitoring attendance, participation, or compliance; recording updates; and communicating routine information to supervision officers, program staff, or service providers.
Preparing basic case documentation, routine summaries, or reports and ensuring adherence to agency procedures, confidentiality standards, and data-entry expectations.

Note:
Experience may have been gained in criminal justice, domestic-violence services, behavioral health, case management, social services, cognitive-behavioral programming, or similar environments involving structured interventions or court-mandated conditions.

OR

SUBSTITUTION OF EDUCATION FOR GS-09 SPECIALIZED EXPERIENCE: Two full years of progressively higher-level graduate education OR a Master's or equivalent graduate degree, may be substituted to meet the specialized experience requirement. Equivalent combinations of successfully completed graduate level education and experience may be used to meet total experience requirements. If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply.

3. Specialized Experience - GS-11
In addition to meeting the Basic Requirement as stated above, qualified applicants must possess one year of Specialized Experience equivalent to the next lower grade (GS-09) in the Federal service, which demonstrates the ability to perform the duties of the position.

Specialized Experience is defined as the ability to independently conduct intake interviews, schedule and coordinate assessments, evaluate criminogenic risk and needs, and enroll justice-involved individuals into appropriate cognitive-behavioral interventions using Risk-Need-Responsivity (RNR) principles. Specialized experience must include:

- Reviewing supervision records, behavioral health information, toxicology results, court-ordered conditions, and risk/needs assessments to determine program eligibility and appropriate intervention pathways.
- Conducting structured intake interviews, gathering and verifying case information, identifying barriers to participation, and ensuring completion of required documentation and releases.
- Scheduling assessments and program orientations, enrolling individuals into the correct intervention based on criminogenic needs, responsivity factors, and available capacity.
- Monitoring participation, attendance, and compliance; documenting case updates in a case-management system; and coordinating case movement with Community Supervision Officers, supervisory staff, program personnel, and interdisciplinary team members.
- Preparing case documentation, progress updates, and routine statistical reports; supporting intervention scheduling and capacity management; and ensuring adherence to agency policies, confidentiality standards, and data-integrity requirements.
- Experience using the SMART system (Supervision & Management Automated Record Tracking). case-management system.

Experience may have been gained in criminal justice, behavioral interventions, cognitive-behavioral programming, case management, supervision services, or other environments involving structured interventions and court-mandated participation.

OR
Substitution of Education for GS-11 Specialized Experience: A PH.D. or Three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree may be substituted to meet the specialized experience requirement. Equivalent combinations of successfully completed higher-level graduate level education and experience may be used to meet total experience requirements. If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply.

Quality Ranking Factor - Special consideration will be given to qualified applicants who also possess experience as stated below:
Additional Requirement for the Intake Coordinator (DVIP) position only: Experience supporting or assisting with Domestic Violence Intervention services, programming, or case-monitoring activities, such as reviewing domestic-violence-related court orders, engaging with victim-service providers, or helping ensure adherence to domestic-violence program requirements. This experience must be shown on your resume.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

ARE YOU USING YOUR EDUCATION TO QUALIFY? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) official or unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement.
PASS/FAIL COURSES: If more than 10 percent of your undergraduate course work (credit hours) were taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.
GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.
FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html

Additional information

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire CompetencyBased Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information)

If you are an eligible Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) applicant, you may apply for special selection over other applicants for this position. Individuals who have special priority selection rights under the CTAP or ICTAP must be well qualified for the position. To be well qualified, applicants must satisfy all qualification requirements for the vacant position and meet the mid-level (scoring between 85 and 89) of the rating criteria for all factors or the established cutoff score. CTAP/ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. Additional information about ICTAP and CTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

This vacancy announcement may be used to fill future vacancies for identical positions within the next year.

Relocation expenses are not authorized.

Only experience and education obtained by the closing date of this announcement will be considered.

You must meet all qualification requirements within 30 days after the closing date of this announcement and before placement in the position.

CSOSA is an Equal Opportunity Employer.

Position is Mission Essential and is not subject to administrative dismissal in emergencies based on inclement weather conditions, or other emergency situations, as appropriate. A Mission Essential employee is required to report for, or remain at, work in emergency situations; dismissal or closure announcements do not apply to him/her unless his/her supervisor instructs otherwise.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

Attention to Detail
Customer Service
Flexibility
Influencing/Negotiating
Integrity/Honesty
Interpersonal Skills
Learning
Reading Comprehension
Self-Management
Stress Tolerance
Teamwork

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Help

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:

Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.

Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us.

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.

To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Agency contact information

Tanesha Tillman

Phone: 240-858-2334
Email: tanesha.tillman@csosa.gov

Address: CSOSA
800 North Capitol Street NW Suite 701
Washington DC, DC 20002
US

Next steps

Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended.

Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.

To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.

Required Documents

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You must submit a complete Application Package which includes:
-Your responses to the Online Occupational Questionnaire (This is completed automatically during the apply online process).
To apply for this position,
- Your 2 page resume showing work schedule, hours worked per week, dates of employment and duties performed.
- Other supporting documents:
- Cover Letter, optional
- College transcript(s), if qualifying based on education
- Most recent SF-50, "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade or promotion potential held (if applying as a status candidate with current or former Federal Service)
- DD-214, SF-15 Form and VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities. https://www.usajobs.gov/Veterans.
- Noncompetitive appointment authority documentation, if applicable
- Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
If you fail to provide these documents, you will be marked as having an incomplete application package and will not be considered any further.

How to Apply

Help

Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:

Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.

Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us.

To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.

To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Agency contact information

Tanesha Tillman

Phone: 240-858-2334
Email: tanesha.tillman@csosa.gov

Address: CSOSA
800 North Capitol Street NW Suite 701
Washington DC, DC 20002
US

Next steps

Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Rehabilitation Act of 1973 as amended.

Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.

To be considered for the position, you must meet all qualifications, including meeting or exceeding the cut score on the required assessments.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Intake Coordinator

Summary

Summary

Overview

This job is open to

Internal to an agency

Career transition (CTAP, ICTAP, RPL)

Clarification from the agency

Duties

Requirements

Conditions of employment

Qualifications

Education

Additional information

How you will be evaluated

Required Documents

Agency contact information

Next steps

Required Documents

How to Apply

Agency contact information

Next steps

Fair and transparent

Intake Coordinator

Summary

Summary

Overview

This job is open to

Internal to an agency

Career transition (CTAP, ICTAP, RPL)

Clarification from the agency

Duties

Requirements

Conditions of employment

Qualifications

Education

Additional information

Benefits

How you will be evaluated

Benefits

Required documents

Required Documents

How to Apply

Agency contact information

Next steps

Fair and transparent

Required Documents

How to Apply

Agency contact information

Next steps

Fair and transparent