As a Program Analyst, you will be part of RESOLVE, Office of the Chair, U.S. Equal Employment Opportunity Commission (EEOC). If selected, you will be responsible for analyzing RESOLVE Program activities, supporting program improvement, assisting stakeholders, and coordinating mediation activities.
The Pathways Recent Graduates Program is open to all eligible students and recent graduates regardless of age, including older individuals and veterans who are students and recent graduates.
Summary
As a Program Analyst, you will be part of RESOLVE, Office of the Chair, U.S. Equal Employment Opportunity Commission (EEOC). If selected, you will be responsible for analyzing RESOLVE Program activities, supporting program improvement, assisting stakeholders, and coordinating mediation activities.
The Pathways Recent Graduates Program is open to all eligible students and recent graduates regardless of age, including older individuals and veterans who are students and recent graduates.
The Pathways Recent Graduates Program is open to all eligible students and recent graduates regardless of age, including older individuals and veterans who are students and recent graduates. Refer to the Requirements section below for Pathways Recent Graduates Program Eligibility and Qualifications.
Analyzes and evaluates activities and services of RESOLVE, the EEOC’s internal alternative dispute resolution (ADR) program, to identify trends, problem areas, and opportunities to improve program effectiveness and efficiency.
Collects, maintains, and analyzes program data and information, including e-case data, surveys, and other internal and external sources, and prepares reports to support program assessment and management decision-making.
Supports the development and evaluation of program plans, procedures, methodologies, and performance measures, including reviewing survey results and participant feedback to assess program outcomes.
Coordinates RESOLVE mediation activities, including assisting with mediator case assignments, scheduling mediations, tracking activities, and responding to inquiries regarding mediators, locations, and scheduling.
Researches ADR practices, policies, regulations, legislation, and emerging technologies and assists in identifying potential improvements to RESOLVE Program operations, processes, and services.
Provides information and assistance to RESOLVE stakeholders, including complaint intake, explaining mediation procedures, and assisting participants with dispute resolution options.
Males born after 12-31-59 must be registered for Selective Service
Suitable for Federal employment, determined by a background investigation
May be required to successfully complete a probationary period
Qualifications
Pathways Recent Graduates Program Eligibility
The Pathways Recent Graduates Program is open to all eligible graduates regardless of age. To be eligible for the Pathways Recent Graduates Program, one of the following requirements must be met:
Must have obtained a qualifying Associates, Bachelor's, Master's, Professional, Doctorate, Vocational or Technical degree or certificate from a qualifying educational institution, within the previous 2 years.
Veterans, as defined in 5 U.S.C. 2108, unable to apply within two years of receiving their degree, due to military service obligation, have as much as six years after degree completion to apply.
Note: Current students may apply if they are in the final semester of degree/certificate program. You must include your expected date of graduation on your resume. you must submit the following at the time of application: A copy of your unofficial transcripts from the educational institution you attended attesting to your education completed to date. Your unofficial transcripts must reflect: (1) your name; (2) overall grade point average (GPA); AND (3) Degree Type (e.g., Bachelor's, Master's, etc.) and Degree Major. If selected, you must submit an official transcript that confirms the date your degree was conferred prior to appointment. Failure to submit proof of degree/certificate completion will result in the withdrawal of your application from consideration for this position.
To Qualify for theGS-09: You must have at least one year of specialized experience, equivalent to the GS-07 level in the Federal service, such as:
Analyzing and evaluating program activities, processes, or services to identify trends, problems, and opportunities for improvement.
Collecting and analyzing program data from various sources and preparing reports to support program evaluation and management decision-making.
Providing information and assistance to program stakeholders regarding policies, procedures, and services, and coordinating program activities and inquiries.
Applying knowledge of alternative dispute resolution (ADR) processes, principles, or practices in providing program support, coordinating ADR activities, or assisting stakeholders with ADR-related inquiries and processes.
OR Successful completion of a master's, or equivalent graduate degree, directly related to the position, OR 2 full years of progressively higher level graduate education leading to such a degree, OR LL.B. or J.D., if related, ORA combination of specialized experience and graduate education that meets the requirements described above.
To Qualify for the GS-11: You must have at least one year of specialized experience, equivalent to the GS-09 level in the Federal service, such as:
Analyzing and evaluating program activities, processes, or services to identify trends, assess effectiveness, and recommend improvements.
Analyzing program data from multiple sources and preparing reports or other products to support program assessment and management decision-making.
Providing guidance and assistance to program stakeholders regarding policies, procedures, and services, and coordinating program operations and activities.
Applying knowledge of alternative dispute resolution (ADR) processes, principles, and practices to support program operations, assist stakeholders, and evaluate or improve ADR-related services and processes.
OR Successful completion of a Ph.D. or equivalent doctoral degree, OR 3 full years of progressively higher level graduate education leading to such a degree, OR LL.M., if related, in a field of study directly related to the position,ORA combination of specialized experience and graduate education that meets the requirements described above.
Applicants must meet all eligibility requirements (e.g., time-in-grade and qualification requirements) within 30 days of the closing date specified in the vacancy announcement.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
This position has a basic education requirement listed under the Qualifications section of this announcement.
All Education must be accredited by an accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accredited institutions recognized by the U.S. Department of Education. Applicants may verify accreditation at the following website: https://ope.ed.gov/dapip/#/home. All education claimed by applicants will be verified accordingly.
Special Instructions for Foreign Education: Education completed outside of the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs to be acceptable for Federal employment. Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part of foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing if selected.
Additional information
Relocation expenses will not be paid.
You will be expected to report to the duty station listed on this announcement.
This job opportunity announcement may be used to fill additional similar vacancies across EEOC.
If you are unable to apply online or need to fax a document that you do not have in electronic form, please contact the HR Specialist listed in this vacancy.
If you are a veteran and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are a veteran and you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference (see https://www.fedshirevets.gov/job-seekers/veterans-preference/#content).
All employees of the Federal government are subject to the conflict of interest statutes and regulations including the Standards of Ethical Conduct that govern activities with outside organizations and reporting financial holdings. This position may require the incumbent to complete a confidential financial disclosure report within 30 days of appointment.
This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with the EEOC. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow the EEOC to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time.
Successful applicants are placed in a dynamic 1 year developmental program with the potential to lead to a civil service career in the Federal Government. At the successful conclusion of this program, you may be eligible for non-competitive conversion to a Federal career or career-conditional position.
PROGRAM COMPLETION AND CONVERSION ELIGIBILITY:
Program participants may be converted, without a break in service, to a term, career or career conditional appointment upon completion of program requirements.
To be eligible for conversion, program participants must:
- Complete one continuous year of work experience acquired through a Pathways Recent Graduates Program
- Complete 40 hours of formal interactive training
- Meet the qualification standards for the position to which the program participant will be converted
- Meet any agency-specific requirements specified in the Participant's Agreement
- Demonstrate successful job performance that results in a rating of record of at least Fully Successful and a recommendation for conversion by the first level supervisor.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.
Qualified applicants will be placed in one of four groupings:
Preference eligible having a compensable service-connected disability of 10 percent or more
Other 10-point preference eligible
5-point preference eligible
No preference eligible
Selection will be made from the highest available preference group, as long as at least three candidates remain in that group. When fewer than three candidates remain in the highest group, consideration may be expanded to include the next grouping.
You will be assessed on the following competencies (knowledge, skills, abilities and other characteristics):
Accountability
Attention to Detail
Customer Service
Decision Making
Flexibility
Integrity/Honesty
Interpersonal Skills
Learning
Reading Comprehension
Reasoning
Self-Management
Stress Tolerance
Teamwork
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
Equal Employment Opportunity
The United States government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must provide a complete Application Package which includes:
Your Resume (NOT TO EXCEED 2 PAGES) showing work schedule, hours worked per week, dates of employment and duties performed. Resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified. If your resume does not reflect demonstrated evidence of your qualifications, you will not receive consideration for the position.
Other supporting documents:
Cover Letter, optional
College Transcripts are required
Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 showing type of discharge/character of service; Current Active Duty members must submit a certification of expected discharge or release from active duty under honorable conditions dated within 120 days; SF-15 Form and related documentation; VA letter.)
Current or Former Political Appointees (if applicable) - The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently or have been a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch within the last 5 years, you must disclose this in your application package.
Failure to submit any of the above mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.The application process is as follows:
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
Equal Employment Opportunity Commission
131 M Street, NE
Washington, DC 20507
US
Next steps
The assessment process will evaluate your qualifications for the position and will be used to identify the best-qualified applicants to be referred to the hiring manager for further consideration. Your responses are subject to verification through the documentation you submit and through subsequent assessment steps. Deliberate attempts to provide false or misleading information may result in disqualification or removal from the position or agency if discovered during or after appointment.
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated. You will receive another notification about the status of your application.
We expect to make a job offer within 40 days after the closing date of the announcement. After making a tentative job offer, we will conduct a suitability/security background investigation, drug test, and suitability drivers license background check.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must provide a complete Application Package which includes:
Your Resume (NOT TO EXCEED 2 PAGES) showing work schedule, hours worked per week, dates of employment and duties performed. Resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified. If your resume does not reflect demonstrated evidence of your qualifications, you will not receive consideration for the position.
Other supporting documents:
Cover Letter, optional
College Transcripts are required
Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 showing type of discharge/character of service; Current Active Duty members must submit a certification of expected discharge or release from active duty under honorable conditions dated within 120 days; SF-15 Form and related documentation; VA letter.)
Current or Former Political Appointees (if applicable) - The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently or have been a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch within the last 5 years, you must disclose this in your application package.
Failure to submit any of the above mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration.The application process is as follows:
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
Equal Employment Opportunity Commission
131 M Street, NE
Washington, DC 20507
US
Next steps
The assessment process will evaluate your qualifications for the position and will be used to identify the best-qualified applicants to be referred to the hiring manager for further consideration. Your responses are subject to verification through the documentation you submit and through subsequent assessment steps. Deliberate attempts to provide false or misleading information may result in disqualification or removal from the position or agency if discovered during or after appointment.
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated. You will receive another notification about the status of your application.
We expect to make a job offer within 40 days after the closing date of the announcement. After making a tentative job offer, we will conduct a suitability/security background investigation, drug test, and suitability drivers license background check.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
