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Program Analyst (Training Analyst)

Department of Veterans Affairs
Veterans Benefits Administration
Medical Disability Examination Office (MDEO)

Summary

This position is in the Medical Disability Examination Office's Training and Development Staff and reports under the supervision of the Chief for Training. The incumbent serves as a Training Analyst and supports all areas related to program management, coordination, and assessment of the vendor examiner training and exams-related claims processor training programs in support of compensation and pension (C&P) claims processing.

Overview

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Accepting applications
This job will close when we have received 75 applications which may be sooner than the closing date. Learn more
Location
1 vacancy in the following locations:
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
No
Salary
$90,925 - $118,204 per year

Salary shown is the basic pay WITHOUT locality pay. Once selections are made the locality pay WILL BE added to the salary based on the duty location.

Pay scale & grade
GS 13
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Occasional travel - You may be expected to travel for this position.
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
Yes
Drug test
No
Security clearance
Other
Position sensitivity and risk
Moderate Risk (MR)
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
101-MDEO-13058114-26-ST-BU
Control number
883938500

This job is open to

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Clarification from the agency

This vacancy is open to current, permanent (career/career conditional) VBA employees, Military Spouses and CTAP eligibles only. St. Petersburg, FL is only an available option if you are a current VA employee working in that area. If you are not currently located in this location, you will not be considered. Nashville, TN hiring is restricted to the West End location at this time.

Duties

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Specific duties include:

  • Assists in planning, designing, and executing a program to inform, train and educate general and specific audiences about and how to request, review, and conduct C&P examinations.
  • Identifies VBA and MDE vendor training needs as they specifically relate to C&P examinations through review and analysis of quality review findings, surveys, focus groups, and similar tools.
  • Serves as subject matter expert (SME) to develop education and training modules, based on the identified training needs of claims processors and vendor examiners.
  • Develops and/or updates education and training programs and activities in collaboration with other divisions and entities both within and outside VA.
  • Analyzes VBA wide claims policy and/or operations, newly enacted legislation or court decisions, or resolution of major operational problems toward developing training products.
  • Conducts technical research and provides technical advice and support to the Senior Training Analyst, Training Chief and Assistant Director in support of attaining goals and objectives for the overall program. Recommends innovative programs, new approaches, and technology that improve the training effectiveness.
  • Publishes trainings in the appropriate learning management system and provides maintenance and updates to individual accounts.
  • Provides status reports on the progress of the training-related initiatives and establishes goals and tracks the progress of those efforts toward meeting established milestones.
  • Coordinates, schedules, facilitates, presents, and supports training delivery to internal and external audiences both in-person and virtually.
  • Participates in national in-person and remote audits and site visits, if needed, which include review, examination, and verification of records to assess compliance with contractual training program requirements.
  • Works with senior employee and managers to coordinate and negotiate intricacies of claims processor and examiner training that significantly impacts service to Veterans and determines the best course of action to address identified training needs and to incorporate new initiatives, technology, and software developments related to the C&P process at the field level.
  • Responds to inquiries related to training issues requiring specific knowledge of training programs and systems as they relate to C&P examination training curriculum, training events, and contractual requirements.
  • Performs other duties, as assigned.

Work Schedule: Full time, Monday through Friday
Compressed/Flexible: Not Available
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst (Training Analyst); PD39064A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
Duty Hours: 8:00am - 4:30pm

Requirements

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Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

  • your performance and conduct;
  • the needs and interests of the Agency;
  • whether your continued employment would advance organizational goals of the Agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Additional Conditions of Employment are as follows:
  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary or trial period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
  • Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/16/2026.

TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

  • For a GS-13 position you must have served 52 weeks at the GS-12 level.
  • If you are a current VBA employee requesting reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS- 13 or higher and the promotion potential of your current position must be at least None.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below:
GS-13 Grade Level:
  • Specialized Experience: To qualify for this position, applicants must have one year of Specialized Experience which is equivalent to the next lower grade (GS-12 level) in the normal line of progression for the position. Specialized experience includes experience working effectively with various levels of individuals inside and outside an organization, Microsoft Office suite of applications and other training programs, evaluating program effectiveness and making necessary improvements when necessary, and managing national learning management systems and training records. The incumbent serves as an expert in disability medical exams and medical terminology; provides advice, guidance, and content on training related to the medical disability examinations.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements: Work is primarily sedentary but involves use of a personal computer so a degree of manual dexterity and visual acuity enough to use these tools is required. Occasional standing, bending, walking, stooping and also necessary. Some slight physical effort is required in that incumbent lifts and carries reference books and similar items. No special physical demands are required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Additional information

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), https://www.va.gov/EMPLOYEE/documents/The-Fair-Chance-to-Compete-Act.pdf

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review: Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information)

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

    • Accountability
    • Attention to Detail
    • Customer Service
    • Decision Making
    • Flexibility
    • Influencing/Negotiating
    • Integrity/Honesty
    • Interpersonal Skills
    • Learning
    • Reading Comprehension
    • Reasoning
    • Self-Management
    • Stress Tolerance
    • Teamwork
  • Educational and Training: Knowledge of teaching, training, research, making presentations, lecturing, testing, and other instructional methods.
  • Organizational Awareness: Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
  • Communication: Effectively expresses information to multiple audiences through clear, convincing oral and written communications;
    demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions.
  • Task Management: Ability to plan, organize and prioritize multiple tasks simultaneously and meet deadlines in a fast-paced environment with attention to detail.
  • Problem Solving: Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex
    problems; distinguishes between relevant and irrelevant information to make logical judgements.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

To preview the application questionnaire, click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13058114

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Veterans Benefits Administration

OUR MISSION: "To fulfill President Lincoln's promise to care for those who have served in our nation's military and for their families, caregivers, and survivors." How would you like to become a part of a team providing compassionate care to Veterans?

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families, and other beneficiaries.

The Values are Integrity, Commitment, Advocacy, Respect, and Excellence ("I CARE").

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips.

Agency contact information

Stephen Todd
Phone
(313) 596-7240
Email
Stephen.Todd3@va.gov
Address
VBA Human Resources Center - Central Office
810 Vermont Ave NW
Washington, DC 20420
US

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https://vacareers.va.gov/

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