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Supervisory Public Safety Dispatcher

Department of the Army
United States Army Installation Management Command
US Army Garrison, Fort Belvoir, VA

Summary

About the Position: Serves as a Supervisory Public Safety Dispatcher working under the direct supervision of the Emergency Communications Center Manager for Fort Belvoir Directorate of Emergency Services.

Overview

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Accepting applications
Location
1 vacancy in the following location:
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.
Salary
$63,940 - $83,119 per year
Pay scale & grade
GS 8
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Not required
Appointment type
Permanent
Occupations and job series
Supervisory status
Yes
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Secret
Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
CHDE-26-13054905-DE
Control number
883917000

Duties

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  • Directs the daily round-the-clock operations and shift scheduling for the emergency communication center.
  • Conducts quality assurance reviews on a minimum of 10% of incoming service calls.
  • Designs and leads training sessions to certify new emergency dispatch personnel.
  • Develops employee performance standards and conducts formal appraisals for subordinates.
  • Resolves informal employee complaints and grievances within the workplace.
  • Ensures subordinates maintain a level of proficiency in the performance of their duties that will best serve Fort Belvoir populace.
  • Consults with the Fire Chief, Physical Security Chief, and Police Chief on operational and procedural issues concerning fire, police, and security response.

Requirements

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Conditions of employment

  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • This position requires you to obtain and maintain a Secret Security Clearance.
  • Incumbent may be required to wear a uniform.
  • Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station when required.
  • Incumbent must pass a pre-employment; fingerprint based criminal history investigation for any location that accesses Criminal Justice Information Systems.
  • Incumbent is required to obtain and maintain, within one year, certification a-g:
  • a: Department of Defense Telecommunicate I and II Instructor or equivalent
  • b: Basic Life Support (BLS) Cardiopulmonary Resuscitation (CPR)
  • c. Department of Defense Hazardous Materials Awareness or equivalent
  • d. IS-100 (Introduction to the Incident Command System (ISCS))
  • e. IS-200 (ICS for Single Resources and Initial Action System)
  • f. IS-700 (Introduction to National Incident Management System
  • g. IS-800 (Introduction to National Response Framework)
  • Incumbent must complete State National Crime Information Center (NCIC) certification within 6 months of start date.
  • The incumbent is responsible for attaining continuing dispatch education (CDE) requirements through in-service training that is offered locally and pass in accordance with predetermined course requirements.
  • Work requires rotating shifts which includes nights, weekends and holidays.
  • Subject to call back, on-call and mandatory overtime as the mission requires.
  • This position is supervisory as defined by the Office of Personnel Management's (OPM) General Schedule Supervisory Guide (GSSG). A one year probation to assess your ability to perform supervisory duties is required unless previously completed.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience.

Specialized Experience: One year of specialized experience which includes: 1) Operating public safety communications equipment such as Computer-Aided Dispatch (CAD) systems to receive, evaluate or prioritize incoming emergency calls for service; 2) dispatching police, fire or emergency medical resources using multi-agency emergency dispatch protocols; and 3) leading operational tasks or shift personnel within a centralized 911 public safety communications center environment. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-07).


You will be evaluated on the basis of your level of competency in the following areas:

  • Ability to Lead or Supervise
  • Customer Service (Clerical/Technical)
  • Decision Making
  • Manages and Organizes Information
  • Technical Competence

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Additional information

  • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • This position requires a 1 year probationary periodduring which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
  • Direct Deposit of Pay is required.
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
  • This is a(n) Transportation and Distribution Management Career Field position.
  • Multiple positions may be filled from this announcement.
  • Salary includes applicable locality pay or Local Market Supplement.
  • Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest.
  • Recruitment and relocation incentives may be authorized
  • Student loan repayment may be authorized
  • Salary negotiations for candidates new to Federal service may be authorized
  • Credit for prior non-Federal experience and certain military service for leave accrual rates may be authorized.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.

Basis for Rating: Qualified candidates will be assigned to one of three quality categories: Best Qualified, Highly Qualified and Qualified. Veteran preference eligibles are listed ahead of non-preference eligibles within each quality category.

  • Best Qualified. Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements for the announced position.
  • Highly Qualified. Candidates in this category possess good skills and experience above the minimum requirements for the announced position.
  • Qualified. Candidates in this category meet the minimum experience requirements for the announced position.
You may claim Military Spouse preference.

You may claim Priority Placement Program (PPP) preference.

Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website.

United States Army Installation Management Command

Civilian employees serve a vital role in supporting the Army mission. They provide the skills that are not readily available in the military, but crucial to support military operations. The Army integrates the talents and skills of its military and civilian members to form a Total Army.

Agency contact information

Army Applicant Help Desk
Website
https://portal.chra.army.mil/hr_public?id=app_inq
Address
FT-W4VNAA US ARMY IMCOM-USAG FT BELVOIR
DO NOT MAIL
Fort Belvoir, VA 22060
US

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