Clarification from the agency

Open to the public

Job Summary:

The Office of the Chief Administrative Officer (CAO) supports House Members, Officers, and staff by providing operations services and business solutions. This position is located in the House Artificial Intelligence Center (AI Center), House Information Resources (HIR), within the CAO. The AI Center’s mission is to facilitate responsible AI adoption across the House by coordinating governance, experimentation, use cases, cybersecurity reviews, cloud evaluations, AI implementations, and staff education.

The AI Program Coordinator supports AI Center initiatives, manages customer inquiries, coordinates projects, and facilitates communication with House stakeholders. The role requires strong organizational skills, attention to detail, and the ability to support multiple technical and operational efforts. This position has access to Personally Identifiable Information (PII). This position does not have day-to-day supervisory/managerial responsibilities.

Primary Responsibilities:

• Supports cross-functional AI adoption initiatives from concept to deployment.
• Contributes to AI governance activities to include enterprise use cases and AI system inventory management.
• Manage staff inquiries and escalations; capture and analyze customer feedback.
• Uses experience and knowledge of House customers, processes, and culture to identify a range of methods to gather information from customers; deploys methods as appropriate to achieve effective results.
• Markets and champions AI Center initiatives and events using appropriate communication methods; ensures that messages are clear, consistent, and compelling.
• Maintains awareness of the House AI portfolio progress and proactively communicates up-to-date information to stakeholders and customers.
• Supports the coordination and communication for events, discussion and operational exercises, and communities of interest across both House and non-House stakeholders. Provides strategic, operational, and communications advice on execution and maturation of product roadmaps. Ensures product documentation is complete, current, and stored appropriately.
• Develops correspondence and other reports/analysis in response to requests and/or inquiries from Members, Committees, and House support offices.
• Coordinates and facilitates AI Center team and stakeholder meetings.
• Prepare and presents briefings to stakeholders, to include executive level briefings for varying senior stakeholders (e.g., the Committee on House Administration, CAO, CAO Chiefs, HIR Senior Leadership).
• Performs other official duties and special projects assigned.

Conditions of employment

• USAJobs Conditions of Employment

Qualifications

Qualifications:

Minimum Qualifications:

• Bachelor’s degree in Information Systems, Computer Science, Data Science, Business Administration, Public Administration, or a related field.
• Minimum of 2 years of relevant professional experience.
• Demonstrated experience in customer service, stakeholder engagement, or project coordination/management in a technical or service‑focused environment.

Knowledge, Skill, and Ability (KSA) and Competency Requirements:

• Knowledge of technology applications and platforms that enable CAO business.
• Solid understanding of core AI concepts and knowledge of GenAI concepts, including LLMs, RAG/MCP architecture and agents, preferred.
• Ability to manage information technology projects.
• Ability to deliver outstanding customer services experiences to customers.
• Knowledge of Organizational Change Management principles; ability to develop and implement measurements and metrics to achieve positive change.
• Knowledge of Technical Change Management/Service Management/ITIL preferred.
• Knowledge of digital channels and communications technology and skill in marketing and branding.
• Skill in project and program management, including stakeholder engagement and management of large, technical projects.
• Skill in consultation and coordination.
• Skill in data collection and survey development; ability to analyze and manage data, conduct research, and develop reports.
• Ability to develop and implement creative and innovative concepts into new and existing content.
• Ability to effectively communicate orally and in writing with executive leadership, management staff, information technology professionals, and non-technical users.
• Employees within this position are expected to demonstrate the following HIR Technical Competencies: Analytics; Consultation and Outreach; Information Management; Information Resources Strategy and Planning; Information Technology Support, Knowledge of Emerging Trends and Industry Best Practices; and Project Management.
• All employees within CAO are expected to demonstrate the following general competencies: Accountability, Adaptability, Collaboration, Communication, Customer Orientation, Knowledge of Relevant Policies, Procedures, and Processes, Priority Management, and Problem Resolution.

Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only).

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated using a structured interview process.