This position acts as manager of the communications center which is located in the San Francisco Field Office Dispatch Operations Center of the United States Park Police. The Dispatch Operations Center operates 24-hours a day/ 7 days a week and serves as a Public Safety Answering Point (PSAP) and 911 Emergency Call Center. Incumbent is responsible for efficient management of the communications center.
This announcement will have an applicant limit of 150 applicants.
Summary
This position acts as manager of the communications center which is located in the San Francisco Field Office Dispatch Operations Center of the United States Park Police. The Dispatch Operations Center operates 24-hours a day/ 7 days a week and serves as a Public Safety Answering Point (PSAP) and 911 Emergency Call Center. Incumbent is responsible for efficient management of the communications center.
This announcement will have an applicant limit of 150 applicants.
This is a Merit Promotion announcement for current and former career and career conditional Federal employees, Career Transition eligibles (CTAP & ICTAP) and those who are eligible under the hiring paths listed above. Refer to Required Documents section for more information.
Appointment subject to background investigation and favorable adjudication.
Males born after 12-31-59 must be registered for Selective Service.
Direct Deposit participation required.
Successfully pass the E-Verify employment verification check. To learn more, visit https://www.e-verify.gov/.
Must possess and maintain a valid driver's license throughout employment.
Pre-employment and random drug testing is required. You will not be appointed to the position if a verified positive drug test is received.
You must obtain a government charge card for travel purposes.
You mayy be required to wear a uniform and comply with the United States Park Police uniform standards. A uniform will be provided.
You may be required to work on-call, evenings, weekends, holidays, overtime and shift work.
As a condition of employment for accepting this position, you may be required to serve a 1 year probation to evaluate your fitness and whether your continuation of employment advances the public interest.
This probation period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
*Additional Requirements located under qualifications*
Qualifications
Requirements Continued...Qualifications: Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated. Upon completion of your probation your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
This is a supervisory position that may require completion of a supervisory probationary period.
All qualifications must be met by the closing date of this announcement - 09/22/2026-unless otherwise stated in this vacancy announcement. Competitive candidates must also meet Time-in-Grade requirements as defined in 5 CFR 300, Subpart F.
For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the work schedule requirement as the service dates will be reflected. For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience.
Individual Occupational Requirements - Basic Requirements for the Telecommunications Manager GS-0391-12 position:
Undergraduate or Graduate Education: Major study -- An undergraduate (or graduate) education equivalent to a bachelor's degree with major study in electrical or electronic engineering, mathematics, physics, public utilities, statistics, computer science, telecommunications management, information systems management, business administration, industrial management, or other fields related to the position to be filled. You must include transcripts
OR-Other Education: Communications/electronics or automatic data processing training in technical institutes or business schools above the high school level or in Armed Forces schools that included advanced instruction in addition to basic courses, may be substituted for general experience on a month-for-month basis.
OR-Experience: Experience in evaluating, analyzing, developing, managing, or improving communications systems, procedures, and requirements that demonstrated knowledge of current developments and trends in communications concepts and technology.
AND- To qualify for this position at the GS-12 grade level, you must possess all of the following minimum qualifications by close of the announcement:
EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-11 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following: Overseeing subordinates performing tasks, Operating emergency dispatch systems, Establishing policies and procedures, AND Interviewing and hiring new employees.
You must include hours per week worked.
There is no substitution of education for experience at the grade level of this announcement.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies". Experience listed as full-time will be credited at 40 hours per week.
Education
This position does not allow substituting education for experience.
Additional information
Additional vacancies may be filled using this job announcement.
If otherwise eligible and qualified, you may be offered a recruitment or relocation incentive. The decision to offer an incentive will be made on a case-by-case basis and is neither promised nor guaranteed. For information visit: Recruitment Incentive or Relocation Incentive. A continued service agreement may be required if it is determined you are eligible for a permanent change in duty station (PCS), recruitment, or relocation incentive.
All DOI employees, their spouses, and minor children may not acquire or retain any claim, permit, lease, small tract entry, or other rights granted by the Department in Federal lands, with limited exceptions. Additional ethics prohibitions can be found here, DOI Ethics Prohibitions | U.S. Department of the Interior.
Physical Demands: The work requires long periods of sitting/standing in one position at a computer terminal, intense concentration, and working at top speed for several hours at a time. The incumbent may be under constant degrees of stress. The work environment is intense, with multiple voice and data messages and alerts arriving at the same time and requiring immediate response and listening to voices of various levels of intensity talking. Therefore, the ability to hear and to communicate clearly, both orally and in writing, is paramount. There is some degree of light to moderate lifting required. Shift work or non-standard tours of duty are involved and maybe required. The incumbent is an essential employee, therefore is required to come to work on time, regardless of weather conditions. Additionally, in exigent circumstances, the incumbent may be required to work past a normal end of shift in order to maintain the efficiency of the United States Park Police.
Working Conditions: The work area is adequately lighted, heated, and ventilated in a temperature-controlled room. The work area is in a large open space which also contains computer work stations, alarm equipment, and radio equipment. The Incumbent may be required to be deployed to other locations and areas for special assignment which may include work outdoors or in other areas that are not climate controlled or adequately lighted.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your qualifications will be evaluated based on your application materials (e.g. resume, supporting documents), the responses you provide on the application questionnaire, and the result of the additional assessment(s) required for this position. To be considered for this position, you must complete all required steps in the process.
Your resume must not exceed 2 pages. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed.
You will be assessed in the following competencies (knowledge, skills, abilities, and other characteristics):
Administration and Management
Customer Service (Clerical/Technical)
Planning and Evaluating
Telecommunications
To be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires successful completion of additional assessment(s), including a structured resume review. These assessments measure the critical competencies listed above that are required to successfully perform the job.
All qualified non-competitive applicants and the best-qualified Merit Promotion applicants will be referred to the hiring manager for consideration.
DUE WEIGHT: Please submit 1) a copy of your most recent performance appraisal/evaluation and 2) a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. If you do not have your most recent performance appraisal/evaluation, you must submit a statement as to why it is not available. Please indicate if any prior performance appraisals/evaluations were at an acceptable level.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration or your score may be lowered. Cheating on an assessment may also result in your removal from consideration. Applicants who include vulgar, offensive, or inappropriate language or information in their application package will be ineligible for further consideration for this position.
Current or former displaced Federal employees who are surplus, displaced, or involuntarily separated have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP). To be considered under CTAP/ICTAP, you must be well-qualified, score at least 85 (i.e., meet the minimum qualification requirements, including any selective placement factors; education, and experience requirements), and be able to perform the duties of the position upon entry.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The following documents are required and must be submitted by 11:59 PM (ET) -09/22/2026-unless otherwise stated in this vacancy announcement:
Resume which includes a list of all significant jobs held and duties performed, with dates in month-year format (include month/day/year format if needed for 52 weeks of experience), and indicate hours worked per week (or full-time). Your resume must clearly show how long you have held each grade/rank. Resumes must not exceed 2 single-sided pages and resumes longer than 2 pages will not be accepted. The minimum font size is 10-point for all body text. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed. Your 2-page resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements. Resume Builder: https://help.usajobs.gov/faq/application/documents/resume/what-to-include
Complete All Required Assessments.
Performance Appraisals and Awards: All applicants must submit their most recent performance appraisal showing the official rating of record and signed by a supervisor. If the performance appraisal is not dated within the last 18 months OR no performance appraisal is available, you must submit a statement as to why it is not available (including if any prior performance appraisals/evaluations were at an acceptable level).
Documentation that you met the basic requirements of the postion.
All College Transcript(s), if qualifying based on education.
Eligibility Documentation:
Current and former Federal employees must submit latest SF-50 (i.e. Promotion, Separation, Within Grade Increase (WGI)) showing tenure 1 or 2 in block 24, grade, and if applicable, an additional SF-50 showing the highest grade or promotion potential held. Time in grade will be determined by reviewing your resume and required SF-50s. If your SF-50 showing highest permanent grade held has an effective date within the past year, your resume must clearly show that you held that grade for one year. Do not submit award SF-50s.
Veterans Preference Documentation: Veterans eligible under VRA (GS-11 & below only), VEOA, 30% or more Disabled, or Disabled Veterans Enrolled in a VA Training Program must submit the most recent Documentation of Service and Separation under Honorable Conditions (e.g. DD-214) as listed on the SF15. If you are a Parent or Spouse of a Disabled or Deceased Veteran, you must submit all documentation as listed on the SF15. You may request a copy of the VA letter from https://www.va.gov/records. If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active-duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
Land Management Workforce Flexibility Act (LMWFA): If you are applying under LMWFA, you must submit ALL Appointment AND Termination SF-50s for EACH appointment verifying the Position Occupied code 1-Competitive Service (block 34); AND Documentation of satisfactory performance for each period of temporary employment claimed, such as, performance evaluations, memorandum of record, whereas the supervisor(s) documented an acceptable performance level for a specified rating/employment period.
Special Appointing Authorities: If you are applying under a special appointing authority (i.e. Schedule A, Peace Corps, Military Spouses, etc.), you must submit appropriate documentation to verify your eligibility. If you fail to submit proof, you will not receive consideration. If you're eligible for an authority not listed, you are responsible for submitting documentation that's appropriate for that specific authority.
CTAP/ICTAP eligiblesMUST submit proof of eligibility including a copy of the agency notice, most recent performance rating, and most recent SF-50 showing your position, grade level, and duty location. For more information visit: Career Transition Programs (CTAP, ICTAP, RPL).
Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
Do not submit photographs with your application package.Do not upload Adobe portfolio documents.
Please read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the 09/22/2026-unless otherwise stated in this vacancy announcement to receive consideration. Note: You will only be marked eligible for those eligibilities that you selected and provided the appropriate supporting documentation.
The application process is as follows:
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation. To PREVIEW the application questionnaire, select the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13044896
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
Applicants who apply under this job opportunity announcement agree to have their application, associated documents and applicable personal information shared with other Bureaus/Offices within the Department of the Interior (DOI) who have vacancies within the same occupational series, grade, full performance level and in the same geographic location(s), including within the same metro/commuting area. Applying to this announcement does not replace the need to apply to other job opportunity announcements for which you wish to receive consideration.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
Please note, the eligibility section of the application process is designed to allow you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the appointment eligibilities that you select. You must provide the supporting documentation to support your claim. Please review the list of documentation provided in the eligibilities language to ensure you provide the appropriate information. You may choose more than one eligibility.
United States Park Police
1100 Ohio Drive S.W.
Washington, DC 20024
US
Next steps
Please refer to your USAJOBS account for application status; the Human Resources Office cannot respond to individual status inquiries.
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background checks, and/or verification of your education. If you are selected, you will be contacted personally by the Human Resources Office posting this announcement.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
The following documents are required and must be submitted by 11:59 PM (ET) -09/22/2026-unless otherwise stated in this vacancy announcement:
Resume which includes a list of all significant jobs held and duties performed, with dates in month-year format (include month/day/year format if needed for 52 weeks of experience), and indicate hours worked per week (or full-time). Your resume must clearly show how long you have held each grade/rank. Resumes must not exceed 2 single-sided pages and resumes longer than 2 pages will not be accepted. The minimum font size is 10-point for all body text. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed. Your 2-page resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements. Resume Builder: https://help.usajobs.gov/faq/application/documents/resume/what-to-include
Complete All Required Assessments.
Performance Appraisals and Awards: All applicants must submit their most recent performance appraisal showing the official rating of record and signed by a supervisor. If the performance appraisal is not dated within the last 18 months OR no performance appraisal is available, you must submit a statement as to why it is not available (including if any prior performance appraisals/evaluations were at an acceptable level).
Documentation that you met the basic requirements of the postion.
All College Transcript(s), if qualifying based on education.
Eligibility Documentation:
Current and former Federal employees must submit latest SF-50 (i.e. Promotion, Separation, Within Grade Increase (WGI)) showing tenure 1 or 2 in block 24, grade, and if applicable, an additional SF-50 showing the highest grade or promotion potential held. Time in grade will be determined by reviewing your resume and required SF-50s. If your SF-50 showing highest permanent grade held has an effective date within the past year, your resume must clearly show that you held that grade for one year. Do not submit award SF-50s.
Veterans Preference Documentation: Veterans eligible under VRA (GS-11 & below only), VEOA, 30% or more Disabled, or Disabled Veterans Enrolled in a VA Training Program must submit the most recent Documentation of Service and Separation under Honorable Conditions (e.g. DD-214) as listed on the SF15. If you are a Parent or Spouse of a Disabled or Deceased Veteran, you must submit all documentation as listed on the SF15. You may request a copy of the VA letter from https://www.va.gov/records. If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active-duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
Land Management Workforce Flexibility Act (LMWFA): If you are applying under LMWFA, you must submit ALL Appointment AND Termination SF-50s for EACH appointment verifying the Position Occupied code 1-Competitive Service (block 34); AND Documentation of satisfactory performance for each period of temporary employment claimed, such as, performance evaluations, memorandum of record, whereas the supervisor(s) documented an acceptable performance level for a specified rating/employment period.
Special Appointing Authorities: If you are applying under a special appointing authority (i.e. Schedule A, Peace Corps, Military Spouses, etc.), you must submit appropriate documentation to verify your eligibility. If you fail to submit proof, you will not receive consideration. If you're eligible for an authority not listed, you are responsible for submitting documentation that's appropriate for that specific authority.
CTAP/ICTAP eligiblesMUST submit proof of eligibility including a copy of the agency notice, most recent performance rating, and most recent SF-50 showing your position, grade level, and duty location. For more information visit: Career Transition Programs (CTAP, ICTAP, RPL).
Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
Do not submit photographs with your application package.Do not upload Adobe portfolio documents.
Please read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the 09/22/2026-unless otherwise stated in this vacancy announcement to receive consideration. Note: You will only be marked eligible for those eligibilities that you selected and provided the appropriate supporting documentation.
The application process is as follows:
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation. To PREVIEW the application questionnaire, select the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13044896
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
Applicants who apply under this job opportunity announcement agree to have their application, associated documents and applicable personal information shared with other Bureaus/Offices within the Department of the Interior (DOI) who have vacancies within the same occupational series, grade, full performance level and in the same geographic location(s), including within the same metro/commuting area. Applying to this announcement does not replace the need to apply to other job opportunity announcements for which you wish to receive consideration.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
Please note, the eligibility section of the application process is designed to allow you to choose how you wish to be considered for this vacancy announcement. You will ONLY be considered for the appointment eligibilities that you select. You must provide the supporting documentation to support your claim. Please review the list of documentation provided in the eligibilities language to ensure you provide the appropriate information. You may choose more than one eligibility.
United States Park Police
1100 Ohio Drive S.W.
Washington, DC 20024
US
Next steps
Please refer to your USAJOBS account for application status; the Human Resources Office cannot respond to individual status inquiries.
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
Any exaggeration of your experience, false statements, or attempt to conceal information may disqualify you for employment consideration. We may verify all information you provide in your resume and questionnaire responses, through reference and/or background checks, and/or verification of your education. If you are selected, you will be contacted personally by the Human Resources Office posting this announcement.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
