The purpose of the position is to provide Information technology Helpdesk support for CSC and its Exchanges. The role of Help Desk Support is to provide the first line of support to end users on a variety of issues. The incumbent provides systems administration support on workstations and servers. The incumbent is responsible for installing and testing the system security configuration and monitoring, operating, troubleshooting and maintaining workstations and server hardware and software.

Provides excellent customer service and demonstrates strong interpersonal communications aligned to receiving helpdesk support calls and responding to verbal and written queries for IT assistance from users via ticket system, telephone, email, and walk-up.

Uses strong problem-solving skills and superior communication skills (email, phone, and in-person) both verbal and written.

Performs other related duties as assigned.

Conditions of employment

• Residency Requirements: Non-U.S. nationals, who are authorized to work in the U.S. and applying for any DHS position, must have resided within the United States, or U.S. territories, for at least three of the last five years.
• Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.
• Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status unless he is exempted by this statute.
• Must satisfactorily complete a Federal Background check and all pre-employment requirements, which may include, but are not limited to, background checks, security clearances, drug testing, verification of employment history, and any other requirements applicable to this position. Additionally, you may be required to meet specific job-related qualifications or certifications as a condition of your employment.
• Applicants may not be employed in the chain of command of their relatives.

Qualifications

Minimum:

1. Certificate or associate's degree in computer science, Information Technology, or closely related field; or high school diploma or GED and two (2) years of helpdesk support including MS Office 365.
2. Flexible work hours required, including holidays, weekends and evenings. Available to work standard and off duty hours as required to support and sustain IT functions.
3. Experience configuring, implementing, administering, and troubleshooting distributed Windows servers and workstations, network switches, wireless access points/controllers, firewalls, VPN, and Point of Sale (POS) systems.
4. Experience with Active Directory, creating, deleting and modifying user accounts.
5. Ability to routinely lift 30 lbs.

1. Bachelor's Degree in Computer Science or a closely related field or 4years of experience with computer systems and design; troubleshooting techniques; and full understanding of all Windows Architecture including Windows Server experience may be substituted for education requirement.
2. Active certification in related Microsoft IT certifications such as MTCS or MCSA (Windows Client/Server).
3. Network+ and Security+ certifications.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your resume/application must demonstrate the required experience/education.

Your resume or application must clearly demonstrate the required experience and/or education. Experience includes both paid and unpaid work, such as volunteer service through National Service programs (e.g., professional, philanthropic, religious, community, student, social, committee, sports, or internships). Volunteer work can help develop essential skills, competencies, and leadership experience that may translate directly to paid employment. Your resume is the primary tool used to assess your qualifications. Therefore, we strongly encourage you to provide clear, specific, and detailed descriptions of your experience.