Clarification from the agency

NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below. Open to Current, permanent Agency employees of the VHA. First area of consideration will be Current, permanent employees of the Asheville VA Medical Center, including the Community Based Outpatient Clinics (CBOCs) and the Veterans Canteen Service.

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Duties include but are not limited to:

• Assuring that the work of their assigned teams is carried out by performing a range of coordinating and supportive duties and responsibilities.
• organize work, delegate tasks, and set priorities to meet deadlines.
• articulates and communicates to the team the assignments, projects, or problems to be solved, or other events or issues that need attention or review, and deadlines or timeframes for completion.
• responsible to make personnel assignments and to ensure that adequate coverage of assigned clinics is always maintained.
• responsible to train new and assigned HAS employees in outpatient administration procedures and duties.
• responsible for assisting with the development of materials and maintaining a current and comprehensive training program assigned to keep assigned employees informed of all changes in HAS policies and procedures.
• Maintains a training schedule, maintains training records and provides feedback to the Supervisor about training progress of employees.
• Assists in orientating and tracking the progress of new employees or rejects work not meeting established standards, refers to the Supervisor of Outpatient Administration questions or matters not covered by standards and problems in meeting performance standards.
• Serves as a team leader for Medical and Program Support Assistants setting the pace for high productivity and quality work

Work Schedule: 7:00a-5:00p (various tours based on 8 hour days/40 hour work weeks)
Telework: Not available.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not authorize

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

Basic Requirements:

• United States Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a)
• Experience. None
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Requirements: In addition to the basic requirements, you must meet the following grade requirements.

Lead Medical Support Assistant, GS-07:
Specialized Experience. One year of experience equivalent to the GS-6 grade level. Experience at the GS-6 includes but is not limited to: Processes incoming patient secure messaging and coordinates with care team as appropriate; participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below:

• Skill in communicating with individuals to obtain the desired effect, ensuring compliance with established policies and regulations.
• Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
• Ability to provide staff development and training.
• Ability to manage staffing requirements, manage priorities, and coordinate with staff in the unit in order to complete duties in an accurate and timely manner. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work.
• Ability to review and monitor data to ensure all reports are complete and accurate

Preferred Experience: Training skills, Adaptability, Communication skills, experience with timekeeping


Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-07.

Physical Requirements: The physical demands of this position typically are somewhat sedentary. The position requires the employee to be occasionally mobile; periods of daily walking are occasional and require the employee to walk long/intermediate/short distances that can include pushing and/or pulling a 4-wheeled basket or industrial-type cart with a collective weight up to 60-100 pounds. It's a position that requires occasional moderate lifting of 35 pounds or less. When the employee isn't mobile, they will be sitting at a workstation. The position requires the employee to sometimes bend at the waist or stoop down, or to stretch, and to sometimes stand for long/moderate/short periods of time. Concentration and sustained high performance under prolonged high stress is regularly required because of time-factor constraints needed to complete work assignments and to meet national and local customer service mandates; excellent hand/finger dexterity and superior mental acuity are crucial to achieving a result of providing expedient customer service. Employee may be required to work rotating shifts (including weekends) with rotating days off; tours of duty may start before or stretch beyond the normal VAMC business hours of 8:00 A.M. to 4:30 P.M.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.