Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Summary
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Head of Commercial Operations and Customer Success will serve as the commercial and customer-facing leader of Operation Stormbreaker, responsible for supporting customer acquisition, and leading onboarding, relationship management, and ongoing support. This leader will also establish and oversee commercial operations infrastructure, including pipeline management, contracting, reporting, and customer feedback systems to ensure we meet revenue targets and evolve product-market fit. Works closely with Sales and Marketing Ecosystem, technical delivery team (contractors) and reports to Digital Program Manager. Business and Support Services Division (MR) operates Operation StormBreaker, a cutting-edge common computing environment for DoD and NAFI Mission owners. This platform offers a comprehensive, zero-trust, cloud-native environment that delivers shared infrastructure, cloud hosting, IT services, and active cyber defenses up to Impact Level 5 (IL5). IL5 certification, authorized by DoD, ensures that the cloud service provider (CSP) adheres to stringent security controls. Operation StormBreaker is an innovative initiative that delivers rapid, secure, and adaptable software-defined capabilities to support decisive military advantage across all domains. Founded on the principle of achieving mission superiority through digital dominance, StormBreaker accelerates the way warfighters respond to emerging threats, operational challenges, and strategic opportunities. Key Responsibilities
Business Development - Support the qualification, nurturing and closing of new business opportunities. Ensure revenue targets are met. - Represent Stormbreaker at DoD working groups, innovation forums, and industry conferences. - Support the creation of appropriate collateral and thought leadership content. - Identify opportunities for customer expansion and upselling across product lines.
Commercial Operations - Build and manage scalable processes for sales operations, opportunity tracking, customer contracting, and pricing. - Develop and maintain forecasting models, dashboards, and revenue tracking systems. - Develop and refine go-to-market strategies, messaging, and customer targeting. - Ensure smooth execution of sales and delivery activities.
Customer Success - Serve as the primary relationship manager for all Operation Stormbreaker clients. - Design and oversee onboarding, support, and training workflows to ensure rapid adoption and satisfaction. - Develop playbooks, resources, and feedback loops to ensure customer goals are met and exceeded. - Capture and relay product feedback to the product team to improve offerings. - Uncover customer needs and opportunities for new offering development.
May work a fluctuating schedule to conduct work assignments outside typical work week and work hours. May travel to attend meetings and conferences. Prepares correspondence, briefs, action documents, routing sheets, point papers, presentations, and training sessions. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. This is a white-collar position where occasional lifting up to 20 lbs. may be required.
10+ years of experience in commercial operations, business development, customer success, or program management in a technology-driven environment. Strong familiarity with DoD, government contracting, or federal technology markets. Demonstrated success in building a customer-facing infrastructure in an early-stage or growth-stage business. Deep understanding of SaaS delivery, customer lifecycle management, and enterprise onboarding practices. Excellent interpersonal and communication skills with the ability to engage senior military and civilian stakeholders. Excellent listener, inquirer, and relationship builder. High attention to detail and comfort navigating ambiguity in a startup-like environment.
Preferred Qualifications: Experience with continuous delivery / DevSecOps platforms or digital transformation services. Background in enterprise B2B SaaS, especially in regulated or security-focused environments. Understanding of ATO, IL5/IL6 hosting, or DoD cybersecurity compliance.
Measures of Effectiveness: To ensure that all employees are working in a way that aligns with our mission and values, in addition to yearly goals, performance against the following critical elements will be reviewed during the Performance Management Process: - All employees: Work Quality, Customer Service, Interpersonal Skills. - Revenue generation within target range ($1.5M - $7.5M) during pilot period. - High customer satisfaction and reference ability. - Development of scalable systems for future growth. - Measurable influence on product-market fit through structured customer feedback.
Additional information
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
*Education/certification certificate(s), if applicable.
*If prior military, DD214 Member Copy
*Resume that does not exceed 2 pages
**IMPORTANT: To align with the Merit Hiring Plan, Federal Agencies will not accept resumes that exceed two pages. Accordingly, the NAF HRO will only consider resumes that are two pages or fewer. Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration.
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applications must be submitted online via the MCCS Careers website.
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. Resumes with more than two pages or personal photographs will not be considered for this vacancy. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applications must be submitted online via the MCCS Careers website.
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. Resumes with more than two pages or personal photographs will not be considered for this vacancy. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
