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GUEST SERVICES REPRESENTATIVE, NF-1173-02

Department of the Navy
U.S. Marine Corps
MARINE CORPS HOSPITALITY SVCS

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Overview

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Accepting applications
Location
1 vacancy in the following location:
Work site options
Telework eligible
No
Relocation expenses reimbursed
No
Salary
$16.66 - $16.66 per hour
Pay scale & grade
NF 02
Promotion potential
NA
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule
Shift work
Travel Required
25% or less - Varies
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Drug test
No
Security clearance
Not Required
Announcement number
78512
Control number
881435000

This job is open to

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The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Open to Public

Duties

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What to Expect:

  • Registers guests and assigns rooms. Acts as central liaison between registered guests and lodging personnel. Issues room keys and escorts guests to rooms when necessary.

  • Calculates and posts charges to guest accounts and balances totals with control records.

  • Completes housekeeping reports, records of room's occupied and guest accounts.

  • Presents statements of departure and receives payment for rooms and associated charges. Makes, confirms and cancels room reservations on a state-of-the-art computerized reservation system.

  • Checks out and/or sells convenience items and associated lodging equipment such as cots, cribs, linen, video equipment and tapes. Maintains change fund.

  • Reports problem lodging conditions and coordinates with housekeeping and maintenance to maintain rooms in ready condition. Provides general information on the facility, its resources, and associated events.

  • Follows proper protocol in dealing with personnel of all ranks. May be required to issue a certificate of non-availability.

  • This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance.

  • Performs other related duties as assigned.

This position is designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations (nature or man-made disaster) the incumbent is required to report to work or remain at work as scheduled to support mission operations.

Requirements

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Conditions of employment

  • See Duties and Qualifications

EVALUATIONS:

Qualifications

What are we looking for?

  • Minimum one year of general clerical and/or customer service experience required.

  • Hotel/resort or temporary lodging facility experience preferred.

  • Skill to operate a state-of-the-art computerized reservation system.

  • Skill to audit accounting and reservation records.

  • Ability to operate a computer and other office machines.

  • Knowledge of customer service techniques to deal with various ranks of guests and situations.

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx. 

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
           *Education/certification certificate(s), if applicable.
           *If prior military, DD214 Member Copy
           *Resume that does not exceed 2 pages
           **IMPORTANT: To align with the Merit Hiring Plan, Federal Agencies will not accept resumes that exceed two pages. Accordingly, the NAF HRO will only consider resumes that are two pages or fewer. Resumes exceeding this limit will not be referred and will be deemed ineligible for consideration.
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

U.S. Marine Corps

Serving Those Who Serve

Agency contact information

MARINE CORPS HOSPITALITY SVCS
Email
hqhr.vacancies@usmc-mccs.org
Address
MARINE CORPS HOSPITALITY SVCS
3044 CATLIN AVENUE
QUANTICO, VA 22134-5003
USA

Visit our careers page

Learn more about what it's like to work at U.S. Marine Corps, what the agency does, and about the types of careers this agency offers.

https://careers.usmc-mccs.org

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