Purpose of the Position NH-3: Serves as an IT Specialist in the Learning Solutions Center.
Purpose of the Position NH-4: Serves as an IT Specialist in the Learning Solutions Center who serves as a technical authority and operational lead for the enterprise learning systems and digital platforms in support of university mission requirements.
Summary
Purpose of the Position NH-3: Serves as an IT Specialist in the Learning Solutions Center.
Purpose of the Position NH-4: Serves as an IT Specialist in the Learning Solutions Center who serves as a technical authority and operational lead for the enterprise learning systems and digital platforms in support of university mission requirements.
This announcement is open to current, permanent DoW Federal Civilian Employees in the competitive service. Also open to all veterans who are eligible for competitive appointment under Veterans Employment Opportunities Act (VEOA), and certain military spouses per 5 CFR 315.612.
The IT Project Manager supports the Learning Solutions Center's enterprise learning technology ecosystem, including Warfighting Acquisition University (formerly DAU), DoW, and federal partner organizations.
Key LMS responsibilities include supporting Cornerstone OnDemand operations, configuration, testing, troubleshooting, catalog organization, user access, and platform modernization efforts.
The position helps sustain and improve learning management systems, digital learning platforms, and related technologies through coordination with technical teams, vendors, program offices, and stakeholders.
The role supports system integrations, data validation, reporting accuracy, migration activities, user acceptance testing, and resolution of integration or authentication issues.
The position contributes to acquisition and contract support by assisting with market research, vendor coordination, cost and pricing reviews, COR-related duties, and contractor performance monitoring.
NH04:
The IT Project Manager in the Learning Solutions Center serves as the primary technical authority and operational lead for enterprise learning technologies supporting WarU/DAU, DoW, and federal partners.
The role manages configuration, sustainment, integration, optimization, and modernization of LMS platforms, currently Cornerstone OnDemand, while ensuring reliable performance, secure data flows, and effective learner access.
The IT PM provides hands-on technical and functional support, resolves complex platform issues, manages enhancements, supports reporting and data integrity, and enables partner organizations through implementation services.
Major responsibilities include LMS platform governance, lifecycle management, troubleshooting, capability planning, catalog design, administrative role structure, and long-term scalability.
The position supports systems integration, data architecture, migrations, authentication troubleshooting, and validation of data feeds between the LMS and external systems.
The IT PM also serves as COR for learning technology contracts, supports acquisition and vendor management, enables partner programs, leads go-live activities, and manages commercial content integrations such as LinkedIn Learning, Coursera, and Skillsoft.
Males must be registered for Selective Service, see Legal and Regulatory Guidance, please go to http://www.sss.gov for more information
Incumbent may be required to obtain and maintain an appropriate security clearance.
You may be required to serve a one (1) year probationary period.
The incumbent of this position may be required to work overtime, irregular shifts, and/or on the weekend.
Work may require travel away from the normal duty station on commercial aircraft.
Qualifications
All qualification and time-in-grade (if applicable) requirements must be met within 30 days of the closing date of this announcement.
You must meet the minimum qualification requirements as stated in the Office of Personnel Management (OPM) Operating Manual, Qualification Standards for General Schedule Positions, http://www.opm.gov/qualifications/Standards/group-stds/gs-prof.asp.
Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions.
In addition to meeting the basic requirement, you must have one year specialized experience.
NH-03: One year of specialized experience equivalent to the GS-11 or equivalent, in other personnel pay systems. Specialized experience as follows:
Experience in LMS configuration and integrations with external systems, including Human Resources Information Systems (HRIS), workforce data feeds, commercial learning content providers, authentication platforms, and partner systems.
Experience in acquisition planning, contract administration, and vendor management activities for LMS technologies, commercial learning content, software licensing agreements, and related service support contracts.
Experience with technical teams, vendors, and stakeholders to conduct system testing, user acceptance testing (UAT), production readiness reviews, and data validation activities.
Experience data migration projects by developing and executing test scenarios, validating migrated records, documenting findings, collecting end-user feedback, and assisting with implementation and cut-over activities to ensure successful transition to production environments.
NH-04: One year of specialized experience equivalent to the GS-13 or equivalent, in other personnel pay systems. Specialized experience as follows:
Managing, configuring, sustaining, and optimizing enterprise Learning Management Systems, including Cornerstone OnDemand or similar cloud-based LMS platforms, to support large-scale learner populations, administrative workflows, catalog structures, content delivery, reporting, and long-term platform scalability.
Monitoring, testing, troubleshooting, and validating integrations between learning platforms and external systems, including HR systems, workforce data feeds, authentication services, commercial content providers, and partner systems, with responsibility for resolving data errors, failed feeds, reporting discrepancies, and access issues.
Leading technical planning and execution for learning technology initiatives, including system enhancements, data migrations, user acceptance testing, pilot deployments, phased rollouts, production cutover, sustainment planning, and coordination with stakeholders to translate business requirements into system configurations and implementation plans.
Supporting acquisition and contract management activities for learning technology products and services, including serving as or supporting a Contracting Officer's Representative, conducting market research, developing technical requirements, reviewing vendor solutions, evaluating performance, and assessing cost, schedule, scope, licensing, and service delivery impacts.
PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Education
Education is not substitutable for specialized experience for this grade level.
ARE YOU USING YOUR EDUCATION TO QUALIFY? If the position you are applying for has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with your application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
The intent is to use AcqDemo Direct Hiring Authority to fill this position.Warfighting Acquisition University requires reporting to the assigned duty location during each pay period.
The University supports telework as determined by agency policy, but remote work and full-time telework are not offered.
WarU participates in e-Verify with the Department of Homeland Security and United States Citizenship and Immigration Services.
If selected for this position, you must be able to start employment within 30 days of acceptance (unless otherwise approved by WarU).
Direct Deposit: All federal employees are required to have direct deposit.
Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Traditional rating and ranking of applications does not apply to this vacancy. Your application (resume and supporting documentation) will be evaluated to determine if you meet the minimum qualifications required as listed on the announcement under qualification requirements. Errors or omissions may affect your consideration for employment.
Veterans' preference eligibility is treated as a positive factor when making a selection from external sources. It is applied when the organization makes a final selection from the candidates with substantially equal qualifications as described in the Best Meets Mission Requirements definition below. If you are a veteran claiming veterans' preference, as defined by section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.
Best Meets Mission Requirements definition: Applicant has the knowledge, skills, abilities, and/or competencies to substantially exceed the minimum qualification requirements for the position. This equates to the best qualified assessment criteria established for the vacancy and based on overall demonstrated experience, education, training, appraisals/evaluations, job-related awards, certifications, honors and relevant outside activities.
Criminal History Inquiries- If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency @ dfas.indianapolis-in.zh.mbx.ssc-cc@mail.mil
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Complete initial Eligibility Questionnaire: Your resume must demonstrate the quality of your work as it relates to the experience requirements outlined in the job announcement.
Other Supporting Documents
The following documents are required and must be provided with your application. Applicants who do not submit required documentation to determine eligibility and qualifications may be eliminated from consideration. Other documents may be required based on the eligibility/eligibilities you are claiming.They MUST be received by the closing date of the announcement.
Online Application: Questionnaire
Resume: For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Current Federal Civilian Employees should list any relevant performance related rating (given within the last three years) and/or incentive awards in your resume. Do NOT include photographs (or links to social media such as LinkedIn), inappropriate material, inappropriate content, nor personal information such as age, sex, religion, social security number, etc., on your resume. Your name MUST be included on your resume.
Transcripts/Registration/License: If qualifying on education/position requires education, you must submit copies of your transcripts and if required for the position, submit an active, current registration/license.
Veterans: If claiming VEOA, VRA or 30% Disabled Veteran - Submit VOW certification memo or copy of the official DD-Form 214, which must include the character of service (i.e., with an honorable or general discharge). This will be annotated in block 24 on member copy 2, 4, or 7 of the DD-Form 214. If claiming 30% Disabled Veteran, you must also submit a VA Letter or a disability determination from a branch of the Armed Forces. NOTE: All veterans claiming 10-point preference must also submit a SF-15. For additional Veteran's information please visit: http://www.usajobs.gov/ei/VetPreference.asp or http://www.fedshirevets.gov
SF-50: Current and former federal employees, including those currently working for the agency, must submit their SF-50 (Notification of Personnel Action) reflecting their highest grade held on a permanent basis for at least 52 weeks, tenure, and appointment type. Failure to provide this document may result in disqualification.
Promotion Consideration (Current Federal Employees): If you wish to be considered as a promotion candidate and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year of specialized experience required at next lower grade/band level. You will need to provide additional SF-50s which clearly demonstrates you meet the one year specialized experience requirements (examples of appropriate SF-50s include Promotions, Within Grade, Grade/Range Increases, and SF-50s with an effective date more than on year old).
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must provide a complete Application Package and completed by 11:59 PM (ET) by the closing date of this announcement. See required documents below.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the application questionnaire. Please ensure you click the Submit My Application button at the end of the process.
To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume (your latest resume will be used to determine your qualifications). If you submit more than one copy of your resume, only the most recent (latest) version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent."
It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
If your resume includes photographs (or links to social media), inappropriate material, inappropriate content, or personal information such as age, sex, religion, social security number, etc., you will not be considered for this vacancy.
For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i.e., hours per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position.
2. A complete Application Questionnaire
3. Additional Required Documents (see Required Documents section). Ensure all submitted documents contain your full name.
PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resume) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully. You can access your USAJOBS account to do so by clicking here. Uploaded documents may take up to one hour to clear the virus scan.
The DFAS Human Resources WILL NOT modify or change any answers submitted by an applicant.
ACTIVE DUTY SERVICE MEMBERS: The Veterans Opportunity to Work (VOW) Act requires federal agencies to treat an eligible active duty service member as a veteran, disabled veteran, and preference eligible (as applicable) when applying for civil service positions before the effective release or discharge date. Appointment of military members before the release or discharge date is permissible if the member is on terminal leave. At the time the active duty member applies for a civil position, he or she must submit a "certification" memo in lieu of a DD-Form 214, Certificate of Release or Discharge from Active Duty. Active duty members applying for a civil service position without submitting a valid certification memo or DD-Form 214 with their application will render the member ineligible for the position. The certification memo must originate from the member's military service branch on official letterhead and contain the following:
Name/Rank/Grade of Service Member
Branch of Armed Forces
Dates of Active Service (Start and End Date(s)
Expected Date of Discharge/Release from Active Duty
Terminal leave start date (if applicable)
Expected character of service/discharge and type of separation (i.e. separation or retirement)
Must be certified within 120 days of anticipated discharge
Signature by, or by direction of the adjutant, personnel office, unit commander, or higher headquarters commander.
Note: The VOW Act provides tentative preference. If appointed, a DD Form-214 must be submitted upon receipt.
Note: It is the applicant's responsibility to verify that information and documents entered or uploaded are received, legible, and accurate.
Warfighting Acquisition University
9820 Belvoir Road
Ft. Belvoir, VA 22060
US
Next steps
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. Your application package will be used to determine your eligibility and qualifications for consideration. If you are determined to be ineligible or not qualified, your application will receive no further consideration. All eligible candidates will be forwarded to the WarU hiring official for consideration. WarU will have a panel review all referred applicants and will contact individuals for interviews, if applicable. You will be notified of the outcome after each of these steps has been completed. After making a tentative job offer, you will be requested to conduct a suitability/security background investigation.
You will no longer need to call the DFAS HR Customer Care Center to determine your application status. USAJOBS has added an alert setting to their system to drive status updates notification for applicants. You can elect to activate the proactive notification from your USAJOBS profile at any point during the application process to sign-up for automatic alerts when there are status changes for jobs to which you have applied. To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the more information link under the application status for this position. If you do not provide an email address, you are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Complete initial Eligibility Questionnaire: Your resume must demonstrate the quality of your work as it relates to the experience requirements outlined in the job announcement.
Other Supporting Documents
The following documents are required and must be provided with your application. Applicants who do not submit required documentation to determine eligibility and qualifications may be eliminated from consideration. Other documents may be required based on the eligibility/eligibilities you are claiming.They MUST be received by the closing date of the announcement.
Online Application: Questionnaire
Resume: For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i.e., month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade, i.e. GS-0301-09. Current Federal Civilian Employees should list any relevant performance related rating (given within the last three years) and/or incentive awards in your resume. Do NOT include photographs (or links to social media such as LinkedIn), inappropriate material, inappropriate content, nor personal information such as age, sex, religion, social security number, etc., on your resume. Your name MUST be included on your resume.
Transcripts/Registration/License: If qualifying on education/position requires education, you must submit copies of your transcripts and if required for the position, submit an active, current registration/license.
Veterans: If claiming VEOA, VRA or 30% Disabled Veteran - Submit VOW certification memo or copy of the official DD-Form 214, which must include the character of service (i.e., with an honorable or general discharge). This will be annotated in block 24 on member copy 2, 4, or 7 of the DD-Form 214. If claiming 30% Disabled Veteran, you must also submit a VA Letter or a disability determination from a branch of the Armed Forces. NOTE: All veterans claiming 10-point preference must also submit a SF-15. For additional Veteran's information please visit: http://www.usajobs.gov/ei/VetPreference.asp or http://www.fedshirevets.gov
SF-50: Current and former federal employees, including those currently working for the agency, must submit their SF-50 (Notification of Personnel Action) reflecting their highest grade held on a permanent basis for at least 52 weeks, tenure, and appointment type. Failure to provide this document may result in disqualification.
Promotion Consideration (Current Federal Employees): If you wish to be considered as a promotion candidate and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year of specialized experience required at next lower grade/band level. You will need to provide additional SF-50s which clearly demonstrates you meet the one year specialized experience requirements (examples of appropriate SF-50s include Promotions, Within Grade, Grade/Range Increases, and SF-50s with an effective date more than on year old).
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must provide a complete Application Package and completed by 11:59 PM (ET) by the closing date of this announcement. See required documents below.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the application questionnaire. Please ensure you click the Submit My Application button at the end of the process.
To apply for this position, you must provide a complete Application Package which includes:
1. Your Resume (your latest resume will be used to determine your qualifications). If you submit more than one copy of your resume, only the most recent (latest) version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent."
It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
If your resume includes photographs (or links to social media), inappropriate material, inappropriate content, or personal information such as age, sex, religion, social security number, etc., you will not be considered for this vacancy.
For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i.e., hours per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position.
2. A complete Application Questionnaire
3. Additional Required Documents (see Required Documents section). Ensure all submitted documents contain your full name.
PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resume) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully. You can access your USAJOBS account to do so by clicking here. Uploaded documents may take up to one hour to clear the virus scan.
The DFAS Human Resources WILL NOT modify or change any answers submitted by an applicant.
ACTIVE DUTY SERVICE MEMBERS: The Veterans Opportunity to Work (VOW) Act requires federal agencies to treat an eligible active duty service member as a veteran, disabled veteran, and preference eligible (as applicable) when applying for civil service positions before the effective release or discharge date. Appointment of military members before the release or discharge date is permissible if the member is on terminal leave. At the time the active duty member applies for a civil position, he or she must submit a "certification" memo in lieu of a DD-Form 214, Certificate of Release or Discharge from Active Duty. Active duty members applying for a civil service position without submitting a valid certification memo or DD-Form 214 with their application will render the member ineligible for the position. The certification memo must originate from the member's military service branch on official letterhead and contain the following:
Name/Rank/Grade of Service Member
Branch of Armed Forces
Dates of Active Service (Start and End Date(s)
Expected Date of Discharge/Release from Active Duty
Terminal leave start date (if applicable)
Expected character of service/discharge and type of separation (i.e. separation or retirement)
Must be certified within 120 days of anticipated discharge
Signature by, or by direction of the adjutant, personnel office, unit commander, or higher headquarters commander.
Note: The VOW Act provides tentative preference. If appointed, a DD Form-214 must be submitted upon receipt.
Note: It is the applicant's responsibility to verify that information and documents entered or uploaded are received, legible, and accurate.
Warfighting Acquisition University
9820 Belvoir Road
Ft. Belvoir, VA 22060
US
Next steps
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. Your application package will be used to determine your eligibility and qualifications for consideration. If you are determined to be ineligible or not qualified, your application will receive no further consideration. All eligible candidates will be forwarded to the WarU hiring official for consideration. WarU will have a panel review all referred applicants and will contact individuals for interviews, if applicable. You will be notified of the outcome after each of these steps has been completed. After making a tentative job offer, you will be requested to conduct a suitability/security background investigation.
You will no longer need to call the DFAS HR Customer Care Center to determine your application status. USAJOBS has added an alert setting to their system to drive status updates notification for applicants. You can elect to activate the proactive notification from your USAJOBS profile at any point during the application process to sign-up for automatic alerts when there are status changes for jobs to which you have applied. To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the more information link under the application status for this position. If you do not provide an email address, you are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
