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Outpatient Clinic - Administrative Officer

Department of Veterans Affairs
Veterans Health Administration
Bay Pines VA Healthcare System

Summary

Provides oversight, coordination, and execution of administrative, financial, human resources and operational functions to support high-quality, Veteran-centered ambulatory care delivery. Works collaboratively with all clinical, non-clinical and ancillary CBOC leadership in conjunction with the Assistant Director and Nurse Manager (NM) to ensure efficient operations, regulatory compliance, fiscal stewardship, and continuous performance improvement across facilities.

Overview

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Accepting applications
This job will close when we have received 50 applications which may be sooner than the closing date. Learn more
Location
2 vacancies in the following locations:
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
No
Salary
$61,722 - $80,243 per year
Pay scale & grade
GS 9
Promotion potential
9
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
50% or less - You may be expected to travel for this position.
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
Yes
Drug test
No
Security clearance
Not Required
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
CBTC-12980440-26-JG
Control number
880930300

This job is open to

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Clarification from the agency

Area of Consideration (AOC): 1st AOC - Current employees of CW Bill Young VA Healthcare System (Station 516) including satellite locations. 2nd AOC - Current employees of the Department of Veteran Affairs

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Duties

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  • Performs overall administrative management for the facility at the assigned CBOC(s).
  • Interprets administrative policies, developing and/or implementing local policies, defining administrative requirements, and/or providing advice to top management on related issues.
  • Oversee CBOC operations including space utilization, workflow coordination, scheduling support, records management, and administrative support functions.
  • Indirectly support all clinical, non-clinical and ancillary services to include but are not limited to Nursing, Mental Health, Primary Care, Geriatrics, Pathology, Imaging, Medical, Surgical, Social Work, Health Administrative and Facility services provided at the CBOC location.
  • Ensure deadlines are met in accordance with Veteran Health Administration System standards and regulatory guidelines being used to implement programs and processes that support the mission of the organization.
  • Serves as equipment custodial official for facility shared non-expendable equipment at the assigned CBOC site and coordinate with supply chains inventory management team for required annual inventories.
  • Responsible to relieve the Nurse Manager and other CBOC leaders to the maximum extent possible of the administrative management responsibilities related to the assigned CBOC that can be assumed by an administrative employee.
  • Develop status reports or response materials for the CBOC leadership needing high-level attention review and signatures.
  • Guides budget formulation, justification, presentation and execution.
  • Develops and maintains quality management programs which provide the services and technical counsel necessary to meet procedural, legal ,and accreditation requirements relating to the care and treatment of patients.
  • Collaborates with Executive Leadership Team in the development of short and long range plans for future growth and development of the service.
  • Serves as the local co-incident commander, reporting up to the Emergency Manager and BPVAHCS Incident Command during emergency events.
  • Aids in the management of procurement for the assigned CBOC, acting as a Contracting Resource Officer.

Work Schedule: Monday - Friday, 7:30am - 4pm or 8am - 4:30pm
Telework: Ad hoc
Virtual: This is not a virtual position.
Position Description/PD#: Outpatient Clinic - Administrative Officer/PD11289A
Preferred Experience: 2-3 years of administrative support/administrative assistance experience. Experience leading and facilitating projects from initiation to completion with successful outcomes. Advanced knowledge of Microsoft Office programs.

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
  • Selective Service Registration is required for males born after 12/31/1959
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/27/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-0341-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.


You may qualify based on your experience and/or education as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
  • Coordinating and monitoring the functions of administrative services within an office
  • managing budget activities
  • assisting with contracting functions and managing procurement
  • assisting with human resources functions to include recruitment, position classification, performance, training, etc
  • making space utilization recommendations
OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation.
OR
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond. You must have a combination of specialized experience and One year of full-time graduate education beyond the first 18 semester hours of a course of study leading to a master's degree is creditable toward meeting the specialized experience requirements. NOTE: If using education combined with specialized experience to qualify, a copy of your transcript is required. available
You will be rated on the following Competencies for this position:
  • Attention to Detail
  • Decision Making
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Teamwork


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is mostly sedentary. Typically, the employee sits comfortably to complete the work. However, there may be some walking, standing, bending, and carrying of light items such as patient records, supplies, correspondence, and files.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

The C.W. Bill Young VA Medical Center, Bay Pines VA Healthcare System (BPVAHCS) a level 1a, tertiary care facility headquartered in Bay Pines, Fla. Originally opened in 1933, the main medical center is located on 337 acres situated on the Gulf of Mexico approximately eight miles northwest of downtown Saint Petersburg, Fla. Co-located on the medical center campus are a VA Regional Office and a National Cemetery. This area is part of Tampa Bay, the second most populated metropolitan area in the state. BPVAHCS operates nine facilities to include the main medical center in Bay Pines and outpatient clinics located in the Florida cities of Bradenton, Cape Coral, Naples, Palm Harbor, Port Charlotte, Sarasota, St. Petersburg, and Sebring.

The medical center and its outpatient clinics serve Veterans residing in 10 counties in central southwest Florida. Every year, BPVAHCS serves more than 110,000 Veterans while providing a full range of high quality medical, psychiatric, and extended care services in outpatient, inpatient, residential, nursing home, and home care settings. To learn more, please visit http://www.baypines.va.gov/

Agency contact information

Jorge Gutierrez Neri
Phone
813-816-7155 X100167
Email
Jorge.GutierrezNeri@va.gov
Address
CW Bill Young Department of Veterans Affairs Medical Center
10000 Bay Pines Boulevard
Bay Pines, FL 33744
US

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