Skip to main content
U.S. flag

Case Administrator - Dispatcher (Arizona Remote Only)

Judicial Branch
U.S. Courts
U.S. Pretrial Services and U.S. Probation Office, District of Arizona

Summary

The United States Probation Office of the U.S. District Court, District of Arizona, is seeking a dispatcher to support our officers' safety while conducting community contacts. The dispatcher will report directly to a supervisor, under the direction of the Deputy Chief Probation Officer.

Overview

Help
Accepting applications
Location
1 vacancy in the following location:
Work site options
Telework eligible
Not applicable, this is a remote position.
Remote job
Yes - This position may be designated as full-time remote within Arizona. If required to work from the office, the dispatcher would be required to report to the office closest to the dispatcher's official duty station.
Relocation expenses reimbursed
No
Salary
$40,346 - $52,342 per year

Depending on Locality.

Pay scale & grade
CL 23
Promotion potential
23
Pay scale and grade determines the salary of the job.
Work schedule
Full-time - The hours of dispatch operation are 7:00 am to 10:00 pm Monday through Friday and 8:00 am to 4:30 pm on some weekends and holidays. Dispatch hours are subject to change. This position will primarily cover evening and weekend shifts.
Travel Required
Occasional travel - You may be expected to travel for this position.
Appointment type
Temporary - 1-year. The position is subject to annual budget approval.
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Excepted Service
Represented by a union
No
Drug test
Yes
Security clearance
Not Required
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
26-45
Control number
880742800

Duties

Help

  • Oversees officers conducting fieldwork utilizing a web-based dispatch program to track their status and location.
  • Utilizes radio designators, ten-codes, and plain talk to communicate with officers via the Wave PTX radio system.
  • Records the time and location for all officer field contacts. Tracks when officers start and end their service in the field.
  • Monitors the time an officer is on-scene and conducts periodic status checks on officers as outlined by the dispatch protocols.
  • Responds to officer requests over the radio for non-urgent or emergency assistance.
  • Coordinates welfare checks, backup officers or emergency response by outside law enforcement.
  • Communicates vital information to the officer's chain of command in the event of an emergency or a non-responsive officer.
  • Conducts criminal records checks, warrants checks, vehicle registration checks, and any other items as requested by officers while performing community contacts.
  • Update internal databases during downtime (i.e., SIRS, PACTS, ATLAS, USSC database etc.)
  • Other duties as assigned, depending on workflow.

Requirements

Help

Conditions of employment

  • You must be a U.S. Citizen to qualify for this position.
  • Background investigation
  • Pre-employment drug test

Qualifications

MINIMUM QUALIFICATIONS

The successful applicant must be a high school graduate (or equivalent) and have at least two years of experience.

General experience is defined as progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the duties of the position.

Specialized experience is defined as progressively responsible clerical experience requiring the regular and recurring application of clerical procedures involving the routine use of keyboard skills, the use of specialized terminology and demonstrated ability to apply a body of rules, regulations, directive, or laws. Applicants must possess working knowledge of Windows-based operating systems and standard office or web-based applications, including the ability to troubleshoot basic software, connectivity, and user-level technical issues without assistance.

Education above the high school level may be substituted for general experience.

PREFERRED QUALIFICATIONS

Preference will be given to applicants with experience in public safety communications, dispatch operations, or other roles involving real-time coordination of field personnel.

Preferred Skills/Abilities

  • Demonstrated ability to operate in a communications or dispatch environment requiring multitasking, prioritization, and rapid decision-making.
  • Strong working knowledge of Windows operating systems and internet-based applications, including the ability to independently troubleshoot routine technical issues.
  • Ability to monitor and manage radio communication systems, maintain situational awareness, and accurately document activities.
  • Ability to remain calm under pressure and respond effectively to both emergency and non-emergency situations.
  • High attention to detail with the ability to accurately log, recall, and relay critical information.
  • Ability to interact professionally with law enforcement personnel and other stakeholders while providing consistent, reliable support.
  • Experience in positions requiring the use of computer systems, communications equipment, or fast-paced electronic communications between multiple parties.

Education

Applicant must be a high school graduate (or equivalent).

Additional information

  • This position may be designated as full-time remote within Arizona with traditional and non-traditional hours. The dispatcher will be responsible for monitoring our officers' safety in the community through the use of a web-based dispatching program.
  • *Remote work is contingent on the employee maintaining performance standards and home compatibility with system requirements. If required to work from the office, the dispatcher would be required to report to the office closest to the dispatcher's official duty station.
  • The hours of dispatch operation are 7:00 am to 10:00 pm Monday through Friday and 8:00 am to 4:30 pm on some weekends and holidays. Dispatch hours are subject to change. This posting will primarily cover evening and weekend shifts. The position is subject to annual budget approval.
  • This job is being filled by an alternative hiring process and is not in the competitive civil service.
  • The initial appointment to this position is provisional pending the successful completion of the required background checks and/or investigations.
  • Only qualified applicants will be considered for this position. Employees of the U.S. District Court serve under "Excepted Appointments" and are considered "at will" employees (except for probation officers who may be removed for cause). Federal Civil Service classifications or regulations do not apply; however, court employees are entitled to substantially the same benefits as other Federal Government employees.
  • The U.S. District Court is a drug-free workplace and the applicant selected will be required to participate in a drug screening test prior to employment.
  • All information provided by applicants is subject to verification and background investigation. Applicants are advised that false statements or omission of information on any application materials or the inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment or dismissal after being employed.
  • Participation in the interview process will be at the applicant's own expense and relocation expenses will not be provided.
  • All promotions are subject to the approval of the Administrative Office of the U.S. Courts.
  • The position is subject to the mandatory electronic fund transfer (EFT) participation for payment of net pay (i.e. Direct Deposit).
  • Non-citizens may be interviewed and considered for employment, but employment offers will only be made to individuals who qualify under one of the exceptions in 8 U.S.C. §1324b(a)(3)(B). In most cases, this means that an offer of employment cannot be made unless the candidate is a lawful permanent resident who is seeking U.S. citizenship as explained below. Under 8 U.S.C. §1324b(a)(3)(B), a lawful permanent resident seeking citizenship may not apply for citizenship until he or she has been a permanent resident for at least five years (three years if seeking naturalization as a spouse of a citizen), at which point he or she must apply for citizenship within six months of becoming eligible, and must complete the process within two years of applying (unless there is a delay caused by the processors of the application). Non-citizens who have not been permanent residents for five years will be required to execute an affidavit that they intend to apply for citizenship when they become eligible to do so.

The U.S. District Court, District of Arizona is an Equal Opportunity Employer.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Complete applications will be reviewed based on Judiciary qualification standards. Applicants selected for interview will be evaluated based upon the question responses they provide during the structured interview. In responding to structured interview questions, the applicant should be sure to cite specific examples of experience, explain exactly what they did, and the outcome.

U.S. Courts

The U.S. Probation and Pretrial Services Office for the District of Arizona is seeking an accomplished and self-motivated individual with excellent interpersonal skills and strong work-ethic for the position of Temporary Case Administrator - Dispatcher. The dispatcher will report directly to a supervisor, under the direction of the Deputy Chief Probation Officer.

Agency contact information

Human Resources
Email
azdml_human_resources_arizona@azd.uscourts.gov
Address
US District Court, District of Arizona
Sandra Day O'Connor U.S. Courthouse, Ste. 150
401 W. Washington St.
Phoenix, AZ 85003
US

Visit our careers page

Learn more about what it's like to work at U.S. Courts, what the agency does, and about the types of careers this agency offers.

https://www.governmentjobs.com/careers/azduscourts

Your session is about to expire!

Your USAJOBS session will expire due to inactivity in 8 minutes. Any unsaved data will be lost if you allow the session to expire. Click the button below to continue your session.