This position is located at Bureau of the Fiscal Service, End User Operations Branch. As a lead IT Specialist (CUSTSPT), you will provide end-user operational support and ensure IT System compliance. The mission of the User Services Division is to evaluate, integrate and support innovative technologies and workplace services to help Fiscal Service program areas achieve their goals.
Summary
This position is located at Bureau of the Fiscal Service, End User Operations Branch. As a lead IT Specialist (CUSTSPT), you will provide end-user operational support and ensure IT System compliance. The mission of the User Services Division is to evaluate, integrate and support innovative technologies and workplace services to help Fiscal Service program areas achieve their goals.
**IMPORTANT PLEASE READ** This announcement contains a two-phase process. Upon completion of Phase 1, you must click on the exclusive link to complete the manual assessment. The next phase it will take one hour, at a minimum, to complete.
As a Lead IT Specialist (CUSTSPT), you will:
Support and maintain end user equipment which includes personal computer (PC) equipment, printers, storage devices, monitors, docking stations, and specialized equipment used by various offices throughout Fiscal Service.
Provide support for the mobile devices in the bureau such as laptop hardware, software, connectivity, encryption and cellular and smart phone services.
Troubleshoot end user computing issues in conjunction with the team and other support personnel
Receive, evaluate, and respond to customer reports of systems and or equipment failures.
Prioritize, schedule, and track requests and problems identified to ensure timely and complete responses to users
All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.
Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.
Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S..
Key Requirements:
Please refer to the "Additional Information" section for additional Conditions of Employment.
Click "Print Preview" to review the entire announcement before applying.
You must meet the following requirements by the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.
Specialized Experience for the GS-13, you must have one year (full 52 weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position is defined as:
- Experience leading or coordinating the work of IT staff assigning tasks, setting priorities, monitoring progress, and providing technical guidance AND
- Experience resolving end-user IT incidents and service requests involving hardware, software, operating systems, network connectivity, or account access AND
- Experience supporting enterprise end-user operations by installing, configuring, maintaining, or troubleshooting end-user devices, applications, and related IT equipment AND
- Experience coordinating technical support activities to maintain secure, compliant, and reliable end-user IT services
In addition to meeting specialized experience, at the GS-13 level, individuals must have experience demonstrating each of the following competencies: Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, and Technical Competence.
A work sample may be used to determine if you meet the required proficiency levels. You will receive a sample job task or scenario to complete; or you will provide a writing sample.
For Phase 2, you will access the exclusive link to complete the manual assessment provided at the end of the questionnaire.
Education
Additional information
OTHER INFORMATION:
We may select from this announcement or any other source to fill one or more vacancies.
This is a non-bargaining unit position.
This position is a non-sensitive moderate risk public trust position.
Student loan repayment may be offered.
We offer opportunities for telework.
We offer opportunities for flexible work schedules.
Our comprehensive benefits are very generous. Our benefits package includes:
Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
Access to insurance programs that may be continued after you retire.
A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
A retirement program which includes employer-matching contributions.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.
To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment and a manual assessment (Phase 2) that measures critical IT competencies needed to perform the job.
Phase 1: Your will complete the application, questionnaire, and online assessment. Set aside two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Rating: Your application will be evaluated in the following areas: Accountability, Attention to Detail, Customer Service, Decision Making, Flexibility, Influencing/Negotiating, Integrity/Honesty, Interpersonal Skills, Learning, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, and Teamwork
The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.
Phase 2: You will access the exclusive link to complete the manual assessment provided at the end of the questionnaire. Please be sure to allow sufficient time to complete the questions before the close date of the second announcement. Failure to complete the narrative questions will result in an incomplete application and no further consideration will be given. Your narrative responses will be rated by a Subject Matter Expert (SME) to determine your level of proficiency.
Your assessment results will provide a rating that places you into one of three quality categories: Category A (highest quality), Category B (well-qualified), or Category C (qualified). Your category placement determines if you'll be referred to the hiring manager.
Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category.Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.
Optional Essay Questions: Applicants may choose to respond to four short essay questions (200 words max each) to help us better understand your alignment with the agency's mission. These responses are optional and will not affect the applicant's eligibility
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.
All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) Please limit your resume to two-pages. Applicants with resumes exceeding two-pages will be removed from consideration. To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. For resume writing guidance, please visit USAJOBS Help Center - How do I write a resume for a federal job?
VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation. In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
Are you unsure how to write your federal resume? We are here to help. The Treasury Recruitment Service regularly offers Writing Your Federal Resume training sessions, and other career-related information sessions, to assist you in your career search journey. To register for a session, click here to go to our Career Information Sessions webpage.
Fiscal Service provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
IN ORDER TO COMPLETE BOTH PHASES, YOU WILL NEED TO SUBMIT YOUR APPLICATION IN BOTH ANNOUNCEMENTS. To do this:
1. Click on the link provided in the last question of announcement number 1 (this announcement). This will open a new window to the second announcement.
2. Before completing the application in the new window, click back to announcement number 1 (this announcement) and finish the remaining steps through submitting your application.
3. Click back on the second (new) window for announcement number 2. You will need to click on the APPLY button on the second announcement and go through the 5 steps in USA Jobs to get to the narrative questions.
4. Review and submit your second announcement application.
Once completed, BOTH announcements should show the Application Status as Application Submitted. Please do not share the link with anyone else, as the exclusive link is for you to complete your application. Suggested length for each job element response is no more than 2500 characters. Please allow sufficient time to complete before midnight on the close date of the announcement. The narrative responses are expected to take one hour, at a minimum. Non-detailed and answers such as N/A, see resumé, etc. will be deemed ineligible.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov.
User Services Division
Treasury Common Services Center
Parkersburg, WV 26101
US
Next steps
YOU MUST COMPLETE THE PHASE 2 QUESTIONS.Failure to complete the narrative questions will result in an incomplete application and no further consideration will be given.Once the online questionnaire is received, you will receive an acknowledgement email. After the Phase 2 announcement closes, we will review your resumé and transcript(s), if appropriate, to ensure you meet the basic qualification requirements. Your application will then be reviewed by a SME to determine your level of proficiency. We may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation.
Please note, you will only receive status updates in the first announcement.
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA).Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.
All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) Please limit your resume to two-pages. Applicants with resumes exceeding two-pages will be removed from consideration. To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. For resume writing guidance, please visit USAJOBS Help Center - How do I write a resume for a federal job?
VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation. In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.
CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
Are you unsure how to write your federal resume? We are here to help. The Treasury Recruitment Service regularly offers Writing Your Federal Resume training sessions, and other career-related information sessions, to assist you in your career search journey. To register for a session, click here to go to our Career Information Sessions webpage.
Fiscal Service provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
IN ORDER TO COMPLETE BOTH PHASES, YOU WILL NEED TO SUBMIT YOUR APPLICATION IN BOTH ANNOUNCEMENTS. To do this:
1. Click on the link provided in the last question of announcement number 1 (this announcement). This will open a new window to the second announcement.
2. Before completing the application in the new window, click back to announcement number 1 (this announcement) and finish the remaining steps through submitting your application.
3. Click back on the second (new) window for announcement number 2. You will need to click on the APPLY button on the second announcement and go through the 5 steps in USA Jobs to get to the narrative questions.
4. Review and submit your second announcement application.
Once completed, BOTH announcements should show the Application Status as Application Submitted. Please do not share the link with anyone else, as the exclusive link is for you to complete your application. Suggested length for each job element response is no more than 2500 characters. Please allow sufficient time to complete before midnight on the close date of the announcement. The narrative responses are expected to take one hour, at a minimum. Non-detailed and answers such as N/A, see resumé, etc. will be deemed ineligible.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.
For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.
The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov.
User Services Division
Treasury Common Services Center
Parkersburg, WV 26101
US
Next steps
YOU MUST COMPLETE THE PHASE 2 QUESTIONS.Failure to complete the narrative questions will result in an incomplete application and no further consideration will be given.Once the online questionnaire is received, you will receive an acknowledgement email. After the Phase 2 announcement closes, we will review your resumé and transcript(s), if appropriate, to ensure you meet the basic qualification requirements. Your application will then be reviewed by a SME to determine your level of proficiency. We may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation.
Please note, you will only receive status updates in the first announcement.
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA).Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
