Clarification from the agency

Your application will be considered if you are a: • GSA employee • GSA surplus or displaced employees in the local commuting area who qualify for the Career Transition Assistance Program (CTAP) You must be serving on a career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.

Duty Locations: Washington, DC; Boston, MA; New York, NY; Philadelphia, PA; Atlanta, GA; Chicago, IL; Kansas City, MO, Fort Worth, TX; Lakewood, CO; San Francisco, CA; Tacoma, WA; Norfolk, VA; Orlando, FL; Tampa, FL; Houston, TX; San Antonio, TX; Phoenix, AZ;  Anchorage, AK; Fairbanks, AK; Fort Walton Beach, FL; Honolulu, HI; Louisville, KY; Baltimore, MD; Overland, MO; Bismarck, ND; Oklahoma City, OK; Dayton, OH; Guaynabo, PR; El Paso, TX; Ogden, UT; Camp Lejeune, NC; Fort Bragg, NC; Hagatna, GU; New Cumberland, PA; Charleston, SC; Richmond, VA; Vandenberg SFB, CA; Fort Benning, GA; Monterey Park, CA; Hartford, CT; Cocoa, FL; Manchester, NH; Chadds Ford, PA; Chesapeake, VA; Springfield, VA; Edison, NJ; Vancouver, WA; San Diego, CA; Los Angeles, CA; Columbia, SC; Spokane, WA; Detroit, MI; Indianapolis, IN.

We are currently filling one vacancy, but additional vacancies may be filled as needed. 

As an IT Product Manager, you will be responsible for performing the following duties:

•           Serves as a product manager for Fleet's software products, developing and executing product vision and strategies that align with organizational goals and customer needs; develops and manages products with users and center user needs in each phase of the product design and development processes.
•          Provides expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues; leads cross-functional teams including developers, designers, and business analysts; determines if the product meets need and accepts the developed product on behalf of Fleet.
• Facilitates requirements gathering sessions and product demonstrations with stakeholders; develops and delivers presentations to senior leadership on product status, risks, and strategic recommendations.
• Evaluates, analyzes, and assesses emerging industry tools, technologies, and best practices for IT products, solutions, and services to identify and champion opportunities for optimizing, innovating, and strategically advancing agency processes and capabilities.
•          Collaborates with development teams using agile methodology to implement modern development practices; coordinates with other product managers to ensure alignment across Fleet's technology portfolio.

Conditions of employment

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date, if applicable
• Register with the Selective Service if you are a male born after 12/31/1959
• Direct Deposit of salary check to financial organization required.

If selected, you must meet the following conditions:

Qualifications

To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages. To ensure your qualifications can be fully evaluated, we recommend including the following information: 

• Name, address, telephone number, email address;

• Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade);

• Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement.

• Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts.

Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

The GS-14 salary range starts at $125,776 per year.  

To qualify, you must have at least one year of specialized experience equivalent to the GS-13 level or higher in the Federal service. 

Applicants applying for the GS-14 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the 9 competencies AND one year of specialized experience equivalent to the GS-13 level in the Federal service as described below:

 IT SPECIALIST COMPETENCY REQUIREMENTS:

●       Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

●      Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

●      Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

●       Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.

●      Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.

●      Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

●      Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

●      Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

●      Technical Competence – Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

SPECIALIZED EXPERIENCE REQUIREMENTS:

Specialized experience is experience utilizing project management skills to develop, maintain, implement and assist in managing Information Technology systems supporting Fleet offerings. This experience must also include:

●      Translating technical concepts and/or scenarios into understandable terms to provide stakeholders with project status;

●      Collaborating with stakeholders across multiple functional areas to improve business processes for an Information Technology system;

●      Leading/managing teams applying productivity practices within agile program management in an information technology (IT) environment using tools such as Jira, Smartsheets, and Confluence to solve complex product issues and to make informed decisions; and

●      Coordinating with a development team to communicate the implementation of product development with business stakeholders.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

A panel of Subject Matter Experts (SMEs) will review theapplication of qualified candidates and assign a score for each of the five required Knowledge, Skills, and Abilities (KSAs) based on the experience documented in the resume and narrative responses.

1. Knowledge of Information Technology (IT) project management principles, methods, and practices, including developing plans and schedules, estimating resource requirements, defining milestones and deliverables, monitoring activities, and evaluating and reporting on accomplishments sufficient to develop and interpret Standard Operating Procedure (SOP), procedures, and strategies governing the planning and delivery of IT product management and related services throughout partner/customer agencies.
2. Skill in applying IT principles, concepts, methods, standards, and practices sufficient to accomplish assignments such as developing and interpreting SOPs, procedures, and strategies governing the planning and delivery of services throughout the agency.
3. Knowledge of and related skill in written and verbal communications sufficient to formulate and present findings, briefings, project papers, status reports, and correspondence to facilitate understanding and acceptance of product management and comparable findings and recommendations.
4. Skill in evaluating program effectiveness, identifying improvement opportunities, and driving the adoption of new tools and methodologies across the federal enterprise.
5. Ability to maintain business relationships with partner agencies and other stakeholders throughout the product development lifecycle; collaborate across boundaries to build strategic relationships, achieve common goals, and resolve sensitive IT issues.

Demonstration of these KSAs must be supported by your application. Applicants should also make note of each KSA, as you will be asked to address them later in the application process.

Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process.  If selected, you may be required to provide supporting documentation.

If you are eligible under the Interagency Career Transition Assistance Plan (ICTAP) or GSA’s Career Transition Assistance Plan (CTAP), your resume must clearly demonstrate experience in at least 3 of the 5 required Knowledge, Skills, and Abilities (KSAs) to receive priority consideration.