This position is located in the Criminal Division, Information Technology Management (ITM) unit. The Criminal Division is seeking an experienced IT program manager to serve as the Enterprise Solutions Architect. This position provides mission critical leadership on testing, adoption, integration, and implementation of all enterprise technologies and tools to support Criminal Division's core enterprise systems.
Summary
This position is located in the Criminal Division, Information Technology Management (ITM) unit. The Criminal Division is seeking an experienced IT program manager to serve as the Enterprise Solutions Architect. This position provides mission critical leadership on testing, adoption, integration, and implementation of all enterprise technologies and tools to support Criminal Division's core enterprise systems.
As an IT Program Manager (Enterprise Solutions Architect), you will:
Manage the day-to-day patching, maintenance, hardware and software operation, and system changes for CRM's core enterprise systems.
Ensure confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, evaluation, and enhancement of systems operations and performance, systems requirements, and migration strategies for planned continuity of operations within and across the enterprise.
Promote the awareness of security and migration strategies that affect continuity of IT operations.
Provide leadership and direction to government and contract staff responsible for evaluating future applications and their impact on enterprise architecture.
Serve as the lead for CRM's testing, adoption, integration, implementation, support, and maintenance for all DOJ-wide JMD-provided provided enterprise technologies and tools.
Serve as a component and DOJ-level subject matter expert on enterprise technology and regularly coordinates with JMD on enterprise technology decisions.
Provide leadership and direction for ongoing application of principles, policies, and procedures to maintain, monitor, control, and protect IT infrastructure and the information residing on such infrastructure during the operations phase of an IT system or application.
Implement policies, procedures, and data access controls required to protect all categories of information and ensure the confidentiality, integrity, and availability of information during all phases of the software development life cycle (SDLC).
You must be a U.S. Citizen to qualify for this position.
You must undergo a pre-employment security investigation.
Selective Service Registration is required, as applicable.
You must meet all qualification requirements by the closing date of this announcement.
You must meet status eligibility for this announcement.
Direct Deposit: All federal employees are required to have federal salary payments made by direct deposit to a financial institution of their choosing.
A one-year probationary period may be required.
The Criminal Division participates in the Electronic Employment Eligibility Verification Program. E-Verify helps employers to confirm the employment eligibility of all newly hired employees. For more information, visit https://www.e-verify.gov/.
Qualifications
To qualify for the GS-15 level, applicants must have one year of specialized experience at, or equivalent to, the GS-14 grade level. Examples of specialized experience must include duties such as: manages an organizations core enterprise systems to include daily patching, maintenance, hardware and software operations, and system changes; plans, develops, implements, maintains, and enhances systems operations during planned migrations; and leads the testing, adoption, integrations, and maintenance of all Department-level enterprise tools and technologies.
In addition to specialized experience, applicants must also demonstrate proficiency in the following competencies:
Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
Information Management: Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations
Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
Technical Competence: Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues
Time-in-Grade: Federal employees must meet time-in-grade requirements for consideration by the closing date of this announcement.
Education
There is no education requirement for this position.
Additional information
ELIGIBILITY: You are eligible under merit promotion procedures, if you meet one of the following criteria:
Current DOJ employees with career or career-conditional appointments in the competitive service; or
Displaced Federal employees requesting special priority selection consideration under the Career transition Assistance Plan (CTAP).
Additional selections may be made from this vacancy announcement to fill vacancies that occur subsequent to this announcement.
EEO Statement: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. Additional information on DOJ's EEO policy can be found on our website.
Career Transition Programs (CTAP): This program applies to DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must:
Meet CTAP eligibility criteria;
Be rated well-qualified for the position with a score of 85 or above based on the competencies listed above; and
Submit the appropriate documentation to support your CTAP eligibility.
If you are unable to apply online or need to fax a document you do not have in electronic form, please reach out to criminal.crmjobs@usdoj.gov or (202) 514-0361 for alternative application procedures.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents) and you will be assessed using a Job Knowledge Test. The Job Knowledge Test is designed to assess technical and professional expertise directly relevant to the requirements of this announcement. This assessment measures the specialized knowledge and skills accumulated over time, which are critical for successful performance in this position. The most highly qualified candidates will be identified for referral to the hiring manager.
You will be assessed on the following KSA/Competencies:
Change Management
Configuration Management
Enterprise Architecture
Information Systems Security Certification
Information Technology Program Management
Performance Appraisals and Awards:
You will receive an additional point added to your final score for your most recent fully successful or higher performance rating. An additional point will also be added to your final score for any one performance award received within the past three years that relates to the position for which you are applying. Please provide only one recent award. To receive credit, you must provide a copy of your performance rating and a copy of your performance award SF-50, if applicable.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You are strongly encouraged to convert your resume to an Adobe PDF file prior to submitting your application, especially if you are submitting using a Mac system. Resumes not pre-converted to a PDF file will undergo conversion by the system. This conversion process may cause some formatting changes to your resume, including line and page break errors. To ensure your submitted resume does not display with formatting issues, please submit your resume as a PDF. This error does not affect USAjobs resumes.
To apply for this position, you must provide a complete application package which includes:
Resume (cover letter is optional) - Applicants will be evaluated based on a comparison of the position requirements against the quality and extent of experience or related education as reflected in their resume. Applicants are encouraged to ensure work experiences clearly show the possession of knowledge of the subject matter pertinent to the position and the technical skills to successfully perform the duties of the position. Your resume must be no more than 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications. Please ensure all information you believe is qualifying for the position is contained in the first two pages, or you may be marked ineligible. Additionally, your resume must include the following information for each job listed: month and year, start/end dates (e.g. June 2007 to April 2008), and full-time or part-time status (include hours worked per week).
SF-50, Notification of Personnel Action (if applying as a status candidate with current or former federal service) which shows type of service appointment, tenure group, grade, and salary. If you are applying for a higher grade, please provide the SF-50 Form which shows the length of time you have been in your current/highest grade (examples of appropriate SF-50s include Promotions, Within Grade/Range Increases, and SF-50s over one year old).
Most Recent Performance Appraisal. You must submit a signed copy of your most recent performance appraisal showing your final rating. If a performance appraisal is not available submit a statement explaining why one is not available.
Any Relevant Performance Award (must attach SF-50)(if applicable).
Documentation of Eligibility for Special Hiring Authorities (if applicable) to prove appointment eligibility. Examples include: Schedule A disability letter, Peace Corps volunteer letter, military spouse hiring authority documentation, etc.
Current or Former Political Appointees (if applicable) - Please note on your resume and attach an SF-50. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-Career SES employee in the Executive Branch, you must disclose this information to the HR Office.
Schedule A Documentation (if applicable) - The Criminal Division welcomes and encourages applications from persons with disabilities and is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973 to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within the Department. The Criminal Division also encourages eligible Schedule A applicants to submit their resumes directly to the Criminal Division disability POC at crm.schedulea@usdoj.gov.
CTAP Documentation (if applicable) - If you are a displaced Federal employee claiming eligibility under CTAP or ICTAP:
A copy of the agency notice (i.e., letter of intent, separation notice, or agency RIF letter);
Your most recent performance appraisal; and
Your most recent SF-50 showing your current/former position title and series, grade, promotion potential, and duty location.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must provide a complete application package which includes the assessment questionnaire and the required documents indicated below. The application package must be received by 11:59 PM, Eastern Time, on 08/25/2026.
We recommend that you preview the online questions for this announcement before you start the application process. You may preview the assessment questionnaire by clicking https://apply.usastaffing.gov/ViewQuestionnaire/13033441.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you click the "Submit My Answers" button at the end of the process.
To verify your application is complete, log into your USAJOBS account, https://help.usajobs.gov/how-to/application/status, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Reasonable Accommodation Statement: Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the Human Resources team at CRM.RA@usdoj.gov. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Once the application package is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted. If a tentative job offer is made, we will conduct a suitability/security background investigation.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
You are strongly encouraged to convert your resume to an Adobe PDF file prior to submitting your application, especially if you are submitting using a Mac system. Resumes not pre-converted to a PDF file will undergo conversion by the system. This conversion process may cause some formatting changes to your resume, including line and page break errors. To ensure your submitted resume does not display with formatting issues, please submit your resume as a PDF. This error does not affect USAjobs resumes.
To apply for this position, you must provide a complete application package which includes:
Resume (cover letter is optional) - Applicants will be evaluated based on a comparison of the position requirements against the quality and extent of experience or related education as reflected in their resume. Applicants are encouraged to ensure work experiences clearly show the possession of knowledge of the subject matter pertinent to the position and the technical skills to successfully perform the duties of the position. Your resume must be no more than 2 pages. If more than 2 pages are submitted, only the first 2 pages will be reviewed to determine your eligibility/qualifications. Please ensure all information you believe is qualifying for the position is contained in the first two pages, or you may be marked ineligible. Additionally, your resume must include the following information for each job listed: month and year, start/end dates (e.g. June 2007 to April 2008), and full-time or part-time status (include hours worked per week).
SF-50, Notification of Personnel Action (if applying as a status candidate with current or former federal service) which shows type of service appointment, tenure group, grade, and salary. If you are applying for a higher grade, please provide the SF-50 Form which shows the length of time you have been in your current/highest grade (examples of appropriate SF-50s include Promotions, Within Grade/Range Increases, and SF-50s over one year old).
Most Recent Performance Appraisal. You must submit a signed copy of your most recent performance appraisal showing your final rating. If a performance appraisal is not available submit a statement explaining why one is not available.
Any Relevant Performance Award (must attach SF-50)(if applicable).
Documentation of Eligibility for Special Hiring Authorities (if applicable) to prove appointment eligibility. Examples include: Schedule A disability letter, Peace Corps volunteer letter, military spouse hiring authority documentation, etc.
Current or Former Political Appointees (if applicable) - Please note on your resume and attach an SF-50. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-Career SES employee in the Executive Branch, you must disclose this information to the HR Office.
Schedule A Documentation (if applicable) - The Criminal Division welcomes and encourages applications from persons with disabilities and is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973 to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within the Department. The Criminal Division also encourages eligible Schedule A applicants to submit their resumes directly to the Criminal Division disability POC at crm.schedulea@usdoj.gov.
CTAP Documentation (if applicable) - If you are a displaced Federal employee claiming eligibility under CTAP or ICTAP:
A copy of the agency notice (i.e., letter of intent, separation notice, or agency RIF letter);
Your most recent performance appraisal; and
Your most recent SF-50 showing your current/former position title and series, grade, promotion potential, and duty location.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To apply for this position, you must provide a complete application package which includes the assessment questionnaire and the required documents indicated below. The application package must be received by 11:59 PM, Eastern Time, on 08/25/2026.
We recommend that you preview the online questions for this announcement before you start the application process. You may preview the assessment questionnaire by clicking https://apply.usastaffing.gov/ViewQuestionnaire/13033441.
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you click the "Submit My Answers" button at the end of the process.
To verify your application is complete, log into your USAJOBS account, https://help.usajobs.gov/how-to/application/status, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Reasonable Accommodation Statement: Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the Human Resources team at CRM.RA@usdoj.gov. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Once the application package is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted. If a tentative job offer is made, we will conduct a suitability/security background investigation.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
