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Program Analyst

Department of Veterans Affairs
Veterans Benefits Administration
Compensation Service

Summary

The incumbent is responsible for overseeing the SharePoint Online & Power Platform, such as SharePoint Online and Power Platforms, for developing solutions to meet departmental and organization requirements. The incumbent will assist teams in administering, configuring & developing technical solutions using tools such as SharePoint Online, Power Platforms and developing reports and dashboards for measurement of success. The incumbent serves as a technical advisor to CS leaders.

Overview

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Accepting applications
This job will close when we have received 75 applications which may be sooner than the closing date. Learn more
Location
1 vacancy in the following locations:
Work site options
Telework eligible
Yes—This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Remote job
No
Relocation expenses reimbursed
No
Salary
$90,925 - $118,204 per year

Salary shown is the basic pay WITHOUT locality pay. Locality pay WILL BE added to salary based on the duty location.

Pay scale & grade
GS 13
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time - 8:00AM-4:30PM
Travel Required
Occasional travel - You may be expected to travel for this position.
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
Yes
Drug test
No
Security clearance
Other
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
101-CS-13031650-26-MM-BU
Control number
880257600

This job is open to

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Clarification from the agency

This vacancy is open to current, permanent (career/career conditional) employees of Veterans Benefits Administration, AND is open to CTAP eligibles who are living in the local commuting area of the Washington DC, Nashville, TN, Denver, CO, Seattle, WA, and St. Paul, MN VBA Regional Offices only.

Duties

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SPECIFIC DUTIES include:

  • Incumbent provides technical guidance while overseeing the Compensation Service (CS) digital footprint, including but not limited to SharePoint, Power Platform, and web services. Expands the ability to leverage technology to develop solutions to meet CS and agency requirements, ensuring solutions align to governance policy.
  • Incumbent maintains and executes applicable provisioning, configuration, and decommissioning policies and procedures for SharePoint Online solutions. Develops and customizes online solutions using SharePoint, Power Apps, Power Automate (formerly Flow), Power BI, and any other technology determined to meet the needs. Administers SharePoint Online site collections, including permissions management, content management, and site configuration. Collaborates with agency stakeholders to gather requirements and design innovative solutions that leverage SharePoint, the Power Platform, and additional technology, automating processes and improving efficiency. Provide expert advice to senior management, key stakeholders and organization staff on the Power Platform and other automation.
  • Incumbent manages the organization's Power Platform function, integrating workflows, forms with SharePoint Online, ServiceNow, and other business systems. Configures and maintains integration between SharePoint Online, Power Platform tools and other Office 365 applications, such as Teams and OneDrive. Troubleshoots and resolves technical issues related to SharePoint Online and the Power Platform, including but not limited to upgrades, migrations, and outages. Stays up to date with the latest trends, features, and best practices in SharePoint Online and the Power Platform.
  • Incumbent keeps abreast of technological developments to advise on alternative solution paths and maintains current technical expertise. Coordinates with other Digital Resources Management team members to ensure that there is adequate backup to meet organization's needs. Provides support for CS Internet/Intranet Web applications and/or Internet/Intranet web pages. Ensures the completion of maintenance, security updates and administrative work to keep Web-related servers operational.
  • Incumbent manages and monitors the performance, capacity, availability, serviceability, and recoverability of developed solutions to meet customer expectations and requirements. Designs data reporting and decision support tools to help measure and enhance CS efficiency and efficacy. Develops and uses national tools and knowledge products, including surveys, databases, reports, database applications, and tracking and monitoring systems. Performs analysis to validate data, ensuring the accuracy of information delivered. Designs or assists with procurement of data inputs, systems, and display formats to ensure that CS staff can quickly see trends and outcomes. Completes recurring reporting and monthly operation update reporting, determining the best modality to ensure understanding and effective use of the data presented.
  • Incumbent provides technical assistance, accurate evaluation, direct support, and summary reports to leadership in all matters relating to the application of planning systems and management systems to meet agency requirements. Ensures that accurate, appropriately concise, and timely information is available to management and policy officials.


Work Schedule: Full time, Monday through Friday, 8:00AM - 4:30PM.
Compressed/Flexible: Not Available.
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Program Analyst; PD: 41591A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required

Requirements

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Conditions of employment

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 08/17/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

  • For a GS-13 position you must have served 52 weeks at the GS-12 level.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:
GS-13 Grade Level:

SPECIALIZED EXPERIENCE:
The applicant must document a minimum of 1 year experience independently designing, developing, configuring, and troubleshooting electronic tools and systems often used within the government space, such as SharePoint, Power Platform (Power Apps, Power Automate, Power BI), internet/intranet web development and/or SQL Database. This requires experience with, at a minimum, design, development, and maintenance/troubleshooting. Experience limited to observation, training, or team participation without direct individual ownership of design, development, or troubleshooting does not meet this requirement.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements: Work is primarily sedentary but involves the use of a personal computer so a degree of manual dexterity and visual acuity sufficient to utilize these tools is required. No special physical demands are required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no education substitution for the GS-13 grade level.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the
Procedures for Requesting a Reasonable Accommodation for Online Assessments.
https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information)

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  1. Information Resources Strategy and Planning - Knowledge of the principles, methods, and techniques of information technology (IT) assessment, planning, management, monitoring, and evaluation, such as IT baseline assessment, interagency functional analysis, contingency planning, and disaster recovery.
  2. Technology Application - Uses machines, tools, instruments, or equipment effectively, uses computers and computer applications to analyze and communicate information in the appropriate format.
  3. Problem Solving - Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical judgements.
  4. Flexibility - Adapts quickly to changes.
  5. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Veterans Benefits Administration

OUR MISSION: "To fulfill President Lincoln's promise to care for those who have served in our nation's military and for their families, caregivers, and survivors." How would you like to become a part of a team providing compassionate care to Veterans?

Agency contact information

Brittani Freeman
Phone
410-230-4400 X11260
Email
Brittani.Freeman@va.gov
Address
VBA Human Resources Center - Central Office
810 Vermont Ave NW
Washington, DC 20420
US

Visit our careers page

Learn more about what it's like to work at Veterans Benefits Administration, what the agency does, and about the types of careers this agency offers.

http://www.va.gov/jobs

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