Clarification from the agency

ALL US CITIZENS. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

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Duties may include but are not limited to:

Program support for Optometry:

1. The incumbent will participate actively in the daily operations while maintaining patient confidentiality. Responsible for planning, preparing, coordinating, and accomplishing a variety of program support tasks.
2. The incumbent plays a critical role in the overall function of Optometry/Surgery service.
3. Works independently to organize office procedures, by identifying required resources, and devising actions to improve and meet the goals and objectives of the service, such as records, directives, mail, or forms management systems.
4. Provides excellent customer service to internal and external customers, demonstrating a professional and courteous demeanor
5. Attends, schedules, documents in and maintains huddle boards. Escalates issues as needed.
6. Identifies, addresses gaps and needs and works to find solutions to existing dilemmas.
7. Reviews directives, standing orders, service line agreements, and standard of procedures to provide information and guidance to staff referencing where such can be found.
8. Serves as the necessary point of contact for other employees within the service, as well as for other administrative, clinical and managerial staff and departments throughout VCB.
9. Monitors and performs work assignments, provides input on work processes, prioritizes daily work and maintains efficient workflow.
10. Monitors optometry consult status by pulling reports and following up on any open consults to ensure action taken and completion.
11. Pulls open encounter reports, unsigned notes and unsigned co-signed notes and alerts providers to close. Tracks and monitors to completion.
12. Monitors, routes, tracks Optometry peer reviews and FPPE/OPPEs.
13. Applies clerical and technical procedures, methods, and techniques in the collection, compilation, and/or tracking of data and statistical information in support of program's operation.
14. Tracks and gathers data for Optometry Supervisor and Surgery AO.
15. Manages clinical reminder reports and coordinates dissemination of information to providers tracking and reporting compliance. Requests records for administratively closed consults to assure timely resolution for clinical reminders.
16. Communicates and works closely with service Program Specialist when equipment and supplies are needed.

1. Works independently to control and maintain office and/or information systems such as forms, records, mail distribution, directives or publications, and management systems.
2. Uses multiple automated programs and software such as databases, spreadsheets, and graphics in support of administrative and clerical work.
3. Compiles readily available data in a presentable manner from a variety of resources and recognizes and corrects obvious discrepancies and data omissions.
4. Generates and reviews documents, reports, and/or applications for omissions and inconsistencies, and ensure data entry is complete and accurate.
5. Performs ADPAC, timekeeping duties, and travel arrangements primarily for Optometry

1. Monitors message manager messages, escalates if needed, and ensures they are addressed and completed timely.
2. Complete all steps required for conducting meetings, including setting up invites, agenda preparation, email notifications, taking notes, transcribing minutes for all meetings and conference calls involving the entire Surgery service.
3. Maintains record of service monthly meeting agenda and minutes.
4. Routes correspondence.
5. Serves as backup ADPAC and RLO to Surgery Service Management Assistant, alternate Timekeeper to Surgery TL, and backup Travel Arranger for Surgery staff.
6. Performs other related duties as assigned.

Conditions of employment

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Designated and/or random drug testing may be required
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; including Resume, Transcripts, etc. is required
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement 08/19/2026.

GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service).

Specialized experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience includes but are not limited to: knowledge of office management principles and processes. Must have a thorough knowledge of Microsoft Office, VISTA, VSSC, CPRS, to be able to assist staff with technical guidance. Knowledge of basic skills and understanding of the methods and techniques of program support and data analysis and the structures, functions, processes, objectives, product services as well as the resource requirements necessary to manage Surgery/Optometry service. Must possess an extensive knowledge of directives, guidelines, regulations, and precedents, where to find them, and how to apply them. Must have the ability to apply basic data gathering methods, such as collecting various types of information from an array of computer applications, reports, and documents. Must possess strong technical skills in information technology management to be able to provide staff technical guidance. Must demonstrate an understanding of continuous improvement and system redesign concepts to help identify gaps and needs in order to effectively contribute and implement continuous improvement and system redesign strategies and programs.


NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.

Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed.

Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement.

Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.