This is a National Guard Title 5 Excepted Service Position.
This is a Permanent GS-2210-12 SUPERVISORY IT SPECIALIST (CUSTSPT) (TITLE 5), Position Description Number T57023P1 and is part of the MO Directorate of Information Management.
Summary
This is a National Guard Title 5 Excepted Service Position.
This is a Permanent GS-2210-12 SUPERVISORY IT SPECIALIST (CUSTSPT) (TITLE 5), Position Description Number T57023P1 and is part of the MO Directorate of Information Management.
WHO MAY APPLY: All qualified permanent and indefinite Title 5 National Guard employees who are currently working for the Directorate of Information Management (DOIM) in Jefferson City, Missouri.
Provides customer training on IT systems and processes as required.
Performs other duties as assigned.
Establishes performance standards and evaluates employee performance.
Reviews and recommends approval of, candidates for promotions and recognition.
Gives advice, counsels, or instructs individual employees, on both work and administrative matters.
Develops and evaluates performance standards.
Reviews and makes decisions on serious disciplinary actions involving employees and makes decisions on work problems presented by subordinates.
Determines and approves training needs and establishes formal training plans.
Demonstrates a broad working knowledge of the organization's products, services and operations, such as processes and procedures required to support the operations of the Service Desk.
Maintains knowledge of expertise area through research, education, training, and on the job experiences.
Develops and manages customer service performance requirements.
Researches, evaluates and provides feedback on problematic trends and patterns on customer support requirements.
Develops and maintains problem tracking and resolution databases.
Provides computer resource acquisition management support and oversight of information technology assets.
Contributes to developing customer support policies, procedures and standards.
Acceptance of an Excepted Service position constitutes concurrence with these requirements as a condition of employment.
United States Citizenship is required.
Males born after 31 December 1959 must be registered for Selective Service.
Participation in direct deposit is mandatory.
Failure to complete management prescribed courses for full-time support personnel within the first year of employment or assignment, may be cause for reassignment or termination.
Federal employment suitability as determined by a background investigation.
Position is subject to the provisions of the DoD Priority Placement Program.
May be required to successfully complete a trial period.
Must obtain and maintain a minimum of SECRET clearance. TOP SECRET (TS) security clearance with eligibility for access to Sensitive Compartmented Information (SCI) may be required based on the highest classification level utilized in the state.
This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.
May be required to travel to and from offsite worksite(s) from the normal work area to perform assigned duties. Due to distances involved, travel may involve one or more overnight stays.
Incumbent must complete appropriate training and obtain/maintain required certifications IAW DoDI 8140 or DOD 8570.01M or applicable governing document(s) for Cyber workforce as an IA Technician Level II or III within 9 months of hire.
Ability to establish effective professional working relationships with coworkers and customers, contributing to a cooperative working environment and successful accomplishment of the mission.
Irregular and/or overtime (compensatory) hours may be required to support operational requirements or contingencies or may be required to work hours outside of the normal duty day.
This position is designated as Essential Personnel and may be subject to duty in preparation for, or in response to, a state emergency or disaster declaration.
The employee may be required to travel in military and/or commercial vehicles to perform temporary duty assignments.
Position is designated as OM-STS-001 within the Defense Cybersecurity Workforce as guided by NIST SP 800-181, National Initiative for Cybersecurity Education, Cybersecurity Workforce Framework.
Qualifications
GS-12 SPECIALIZED EXPERIENCE: Must possess possess one year of specialized experience, education or training equivalent to at least the GS 11 grade level that demonstrates the ability to plan, schedule, control and direct a communications and information systems function; perform long-term planning and organizational development of a computer and communications network support function; initiate, plan, organize and carry out assignments, coordinate work with others and determine the approach and methodology to be used; and lead, direct and assign work of personnel?
DOD Information Awareness Certification Requirements:
The employee must obtain and maintain at a minimum a Secret security clearance.
Incumbent must possess or be able to obtain and maintain certifications per DoD Directive8570.1-M,AR 25-2, and as detailed in the Information Assurance (IA) Training and Certification Best Business Practice (BBP). Failure to satisfactorily obtain and maintain required certifications in accordance with the listed publications are grounds for termination.
Selectee is required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DoD Publication8570.01-M,Information Assurance Workforce Improvement Program, dated 19 December 2005 (incorporating Change 1 dated 15 May 2008).
Priority Placement Information:
Applicants who meet one of the DoD Priority Placement Program categories below are eligible to apply with this preference. (See Required Documents section)
Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible"
Priority Placement Program, DoD Retained Grade
Education
This job does not have a qualification requirement that allows substitution of education for specialized experience.
Additional information
Veterans Preference:
To claim a veteran's preference, you MUST submit the appropriate documentation listed below. Failure to do so WILL result in the loss of veteran's preference and will impact your placement on the selection certificate.
10-Point Veterans' Preference: You MUST submit a signed SF-15, "Application for 10-Point Veterans' Preference" plus the proof as required by the SF-15. Click here for a copy of the SF-15.
5-Point Veterans' Preference: You MUST submit a copy of your DD-214 which includes Character of Service (usually Member-4 copy). If you are currently active duty, you may submit written documentation (certification) from your branch of service certifying that you are expected to be discharged or released from active duty under honorable conditions no later than 120 days after the date the certification is signed. The certification should also include when your terminal leave will begin, your rank and dates of active-duty service.
Please note-the applicable DD 214 and/or VA Letter with an SF-15 must be uploaded to accurately determine your eligibility.
Selective Service Act:
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency(https://www.sss.gov/RegVer/wfRegistration.aspx).
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, your resume and supporting documentation will be used to determine if you meet the qualifications listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared to your responses on the assessment questionnaire to determine your level of experience. If you rate yourself higher than is supported by your application package, your responses may be adjusted and/or you may be excluded from consideration for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must submit a complete Application Packet which may include the following:
Resume (must include the following information)
First and Last Name
Contact Information (Phone Number and Email)
Position Title(s)
Company/Organization Name(s)
Dates of Employment (MONTH and YEAR)
Duties Performed - brief descriptions that show you can perform the tasks at the required level listed in the job announcement
Please be advised that copying and pasting the specialized experience from the vacancy announcement into your resume is prohibited and will result in your resume being disqualified.
It is best practice to ensure military career information is listed in addition to civilian career information.
Transcripts - Only a requirement if education is required OR you substitute education for specialized experience
Unofficial copies may be submitted for application purposes, but placement will not occur until official transcripts have been provided.
SF-50 - If you have previously been employed by another Federal Agency or previously worked for our agency, please submit a copy of the last Notification of Personnel Action (SF-50). This is NOT a requirement for those that have never been employed by a Federal Agency or those currently employed by our agency.
DD214s
Applicants claiming Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible must submit the following documentation:
Military Reserve and National Guard Technician PPP Self Certification Checklist (DD 3145-3)
Termination SF-50 Separation stating that the applicant has Priority Placement Eligibility
Notice of Separation confirming of eligibility.
Applicants claiming Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement must submit the following documentation:
Military Reserve and Technician Disability PPP Self Certification Checklist (DD 3145-2)
Termination SF-50 Separation stating that the applicant has Priority Placement Eligibility
Notice of Separation confirming of eligibility.
Applicants claiming DOD Military Spouse preference must submit the following documentation:
Marriage Certificate
Spouses PCS Orders
Military Spouse PPP Self Certification Checklist
Applicants claiming DoD Retained Grade preference must submit the following documentation:
To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13033060
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
MO Directorate of Information Management
6900 North Boundary Road
Jefferson City, MO 65101-1208
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must submit a complete Application Packet which may include the following:
Resume (must include the following information)
First and Last Name
Contact Information (Phone Number and Email)
Position Title(s)
Company/Organization Name(s)
Dates of Employment (MONTH and YEAR)
Duties Performed - brief descriptions that show you can perform the tasks at the required level listed in the job announcement
Please be advised that copying and pasting the specialized experience from the vacancy announcement into your resume is prohibited and will result in your resume being disqualified.
It is best practice to ensure military career information is listed in addition to civilian career information.
Transcripts - Only a requirement if education is required OR you substitute education for specialized experience
Unofficial copies may be submitted for application purposes, but placement will not occur until official transcripts have been provided.
SF-50 - If you have previously been employed by another Federal Agency or previously worked for our agency, please submit a copy of the last Notification of Personnel Action (SF-50). This is NOT a requirement for those that have never been employed by a Federal Agency or those currently employed by our agency.
DD214s
Applicants claiming Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible must submit the following documentation:
Military Reserve and National Guard Technician PPP Self Certification Checklist (DD 3145-3)
Termination SF-50 Separation stating that the applicant has Priority Placement Eligibility
Notice of Separation confirming of eligibility.
Applicants claiming Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement must submit the following documentation:
Military Reserve and Technician Disability PPP Self Certification Checklist (DD 3145-2)
Termination SF-50 Separation stating that the applicant has Priority Placement Eligibility
Notice of Separation confirming of eligibility.
Applicants claiming DOD Military Spouse preference must submit the following documentation:
Marriage Certificate
Spouses PCS Orders
Military Spouse PPP Self Certification Checklist
Applicants claiming DoD Retained Grade preference must submit the following documentation:
To apply for this position, you must complete the online application/Occupational Questionnaire and submit the documentation specified in the Required Documents section below. To view the Occupational Questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13033060
A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
MO Directorate of Information Management
6900 North Boundary Road
Jefferson City, MO 65101-1208
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
