Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
Summary
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
The position is located within the MCCS Tours+ Office which provides a comprehensive and versatile tours program for military personnel and their dependents, to include customizing for the Marine Unit Deployment Program on Okinawa. The tours offered encompass local and international tours, e.g., Okinawa Battle Sites, Expo Park, Pineapple Park, Shuri Castle, Peace Park, Ie Island, Ishigaki Island, Tokyo Disneyland and, Mt. Fuji, Osaka, and Kyoto to include Asian countries such as South Korea, Australia, Singapore, Vietnam and Thailand.
DUTIES AND RESPONSIBILITIES:
Tour Operations: Independently plans and conducts a wide variety of local and international tours ranging from short excursions to extended trips for groups of up to 50 people. Delivers engaging presentations covering local history, facts, cultural insights, and points of interest. Answers inquiries courteously, exercising sound judgment when framing responses. Maintains tour schedules, enforces safety regulations, and ensures the well-being of all participants.
Guest Support & Navigation: Assists guests with public transportation ticketing, train navigation, hotel check-ins, and local etiquette. Translates conversations and provides cultural background to help guests navigate local facilities respectfully.
Community Outreach & Events: Packages and presents information about Tours+ at Newcomer Orientations, briefings, and club functions. Coordinates and operates the Tours+ promotional booth at major festivals and special events.
Administrative & Desk Support: Provides front-desk coverage and administrative assistance during non-tour periods or as operational needs arise. Delivers exceptional customer service to walk-in and telephone patrons, assists with registrations, handles inquiries, and resolves customer complaints with tact and diplomacy (escalating complex issues to management when necessary).
Logistics & Preparation: Research routes, road conditions, parking availability, and site information prior to trips. Assists the Tours+ Coordinator in preparing tour packages and scheduling offerings based on demand, costs, and availability. May operate vehicles (up to a 10-passenger van) to transport groups.
Program Improvement & Support: Recommends operational and policy improvements to the Tours+ Manager. Assists in training new or junior tour guides as assigned.
Work Schedule Requirement: Must be available to work weekends, holidays, evening shifts, and participate in overseas travel as tour schedules dictate.
Customer Service & EEO/Safety Standards: Provides World-Class Customer Service with an emphasis on courtesy and problem-solving. Strict adherence to workplace safety regulations, mishap reporting, Equal Employment Opportunity (EEO) principles, and the prevention of sexual harassment is required.
BASIC REQUIREMENTS: 1. Must be able to accommodate a flexible work schedule, with a strong requirement to work weekends (Saturdays and Sundays) and holidays when tours are scheduled, as well as night shifts and overseas travel.
2. Must be at least 18 years old AND have graduated from high school or been awarded a certificate equivalent to graduating from high school; OR Have completed a formal vocational training program; OR Have received a statement from school authorities agreeing with preference for employment rather than continuing education. (Valid documentation will be required upon hire.)
3. Must be able to perform prolonged standing, walking, reaching, and lifting of objects weighing light to moderate independently.
4. Must be able to possess CPR certification.
5. A valid Government Owned Vehicle (GOV) operator¿s permit is required for the performance of duties for this position. Inability to obtain or maintain appropriate GOV licensing may result in termination for lack of qualifications. The incumbent is required to obtain required GOV licenses within 30 days of hire.
6. Preferably be able to communicate in Japanese both orally and in writing.
QUALIFICATION REQUIREMENTS: 1. Knowledge of the techniques to plan and conduct a variety of tours.
2. Knowledge and experience of local points of interest and up-to-date attractions.
3. Knowledge and experience in public relations and the relationship of the military and local civilian community.
4. A strong background in public speaking.
5. Skills and knowledge in Microsoft Programs such as Word, Excel, Access, Outlook, and PowerPoint.
6. Ability to remain neutral in avoiding conflicts and be skilled in exercising diplomacy.
7. Skills in leading a diversity of type of participants and ability to handle situations such as disorder or accidents.
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Additional information
GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.
It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx
As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.
Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.
Required Documents:
*Education/certification certificate(s), if applicable.
*If prior military, DD214 Member Copy
This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.
Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.
INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.
ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to:
• Stability of Federal Civilian Service
• People with passion for doing work that matters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applications must be submitted online via the MCCS Careers website.
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
Please Note: Due to character limitations in USAJOBS, the full Position Description may not display. Please refer to MCCS Careers for the complete Major Duties and additional details.
Social Security Card is required to be presented during the application process.
THIS POSITION IS FOR APPLICANTS CURRENTLY RESIDING IN OKINAWA OR ARRIVING ON OFFICIAL GOVERNMENT ORDERS TO OKINAWA.
MILITARY SPOUSE PREFERENCE (MSP) - IAW DoDI 1400.25, Volume 315.
Applies to positions in grades NF-3 and below, and equivalent Craft & Trades and Child and Youth positions.
May be exercised once per permanent relocation (PCS), when appointed to a regular full or part time position.
Per DoDI 1400.25, volume 315, Enclosure 3, para 2.h.1, MSP eligibility terminates upon acceptance or refusal of an offer of a continuing position (part-time or full-time) in the federal service for which the spouse has registered for employment, whether or not preference was applied.
Applicants hired into flexible positions (0-40 hours per week) or regular position with a time-limited appointment will not lose their spouse preference eligibility until movement or hired into a regular full or part time position.
The time period for MSP eligibility begins when new PCS orders are issued to the new duty station, if accompanied, or at any time thereafter during the tour.
All military and DoD civilian spouses are required to provide a copy of their sponsor¿s orders during the application process.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
All applications must be submitted online via the MCCS Careers website.
Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.
Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.
Please Note: Due to character limitations in USAJOBS, the full Position Description may not display. Please refer to MCCS Careers for the complete Major Duties and additional details.
Social Security Card is required to be presented during the application process.
THIS POSITION IS FOR APPLICANTS CURRENTLY RESIDING IN OKINAWA OR ARRIVING ON OFFICIAL GOVERNMENT ORDERS TO OKINAWA.
MILITARY SPOUSE PREFERENCE (MSP) - IAW DoDI 1400.25, Volume 315.
Applies to positions in grades NF-3 and below, and equivalent Craft & Trades and Child and Youth positions.
May be exercised once per permanent relocation (PCS), when appointed to a regular full or part time position.
Per DoDI 1400.25, volume 315, Enclosure 3, para 2.h.1, MSP eligibility terminates upon acceptance or refusal of an offer of a continuing position (part-time or full-time) in the federal service for which the spouse has registered for employment, whether or not preference was applied.
Applicants hired into flexible positions (0-40 hours per week) or regular position with a time-limited appointment will not lose their spouse preference eligibility until movement or hired into a regular full or part time position.
The time period for MSP eligibility begins when new PCS orders are issued to the new duty station, if accompanied, or at any time thereafter during the tour.
All military and DoD civilian spouses are required to provide a copy of their sponsor¿s orders during the application process.
