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BUSINESS OPERATIONS MANAGER

Department of Defense
Defense Information Systems Agency
WHITE HOUSE MILITARY OFFICE (DW9HSSS)

Summary

This position is located in Defense Information Systems Agency, WHITE HOUSE MILITARY OFFICE (DW9HSSS), in Washington DC.

**This Job Opportunity Announcement is using an additional online assessment tool to evaluate applicants. Please review the HOW YOU WILL BE EVALUATED, REQUIRED DOCUMENTS, HOW TO APPLY and NEXT STEPS sections below for instructions.

Overview

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Accepting applications
Location
1 vacancy in the following location:
Work site options
Telework eligible
Yes—situational telework only, including emergency and OPM prescribed unscheduled telework.
Remote job
No
Relocation expenses reimbursed
Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.
Salary
$102,415 - $158,322 per year

Salary will be determined based on the grade level of the selectee.

Pay scale & grade
GS 12 - 13
Promotion potential
13
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Occasional travel - You may be expected to travel for this position.
Appointment type
Permanent
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
Yes
Security clearance
Sensitive Compartmented Information
Position sensitivity and risk
Special-Sensitive (SS)/High Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
DISA-13021963-26WW
Control number
879809700

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Duties

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  • Leads strategic workforce planning for a mixed team of civilian, military, and contractor personnel, including managing on-boarding, training, and optimizing staffing models within a secure, matrixed organization.
  • Directly manages and deconflicts the executive's calendar to optimize leadership's time and priorities.
  • Establishes and manages reporting frameworks, dashboards, and business intelligence platforms, which involves using advanced analytical methods to synthesize performance metrics, provide key operational insights, and drive executive decision-making.
  • Conducts independent audits of administrative and operational workflows to identify gaps, streamline business processes, and ensure full compliance with White House Military Office (WHMO), Executive Office of the President (EOP) initiatives.
  • Directs the life cycle of complex programs, from translating highly technical IT requirements into actionable business strategies, to overseeing project schedules, milestones, and deliverables in alignment with presidential IT initiatives.
  • Formulates, executes, and monitors multi-million-dollar budgets and spending plans for IT portfolios, including ensuring strict compliance with Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulation Supplemental (DFARS).

Requirements

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Conditions of employment

  • Must be a U.S. Citizen.
  • This is a National Security Position. Incumbent shall obtain and maintain a current Top Secret (TS) security clearance based upon a T5 Background Investigation and be eligible for access to TS/Sensitive Compartmented Information (SCI).
  • Prior to reporting for duty, the incumbent must be approved for Presidential Support Duty (PSD) in accordance with Department of Defense Directive 5210.55 (PSD Category II, minimum).
  • Prior to selection, the applicant must be pre-screened for PSD suitability. The applicant must obtain and maintain PSD approval to remain eligible to hold the position
  • This is a drug testing position.
  • This is a Mission Essential position.
  • This position may require travel away from their normal duty station to other locations within the continental United States up to 25% of the time.

Qualifications

Time in Grade:
For entry at the GS-12 grade level, status applicants must have served 52 weeks as a GS-11 or higher grade in the Federal Service.
For entry at the GS-13 grade level, status applicants must have served 52 weeks as a GS-12 or higher grade in the Federal Service.

Specialized Experience:
For the GS-12 grade level, you must have at least one year of specialized experience equivalent in level of difficulty and responsibility to the GS-11 grade level in the Federal service, or comparable in difficulty and responsibility to GS-11 if outside the Federal service.

For this position, specialized experience at the GS-12 grade level is defined as: Experience executing, managing, and coordinating day-to-day administrative, fiscal, or operational functions for an organizational unit within a high-tempo national security environment. This includes administering program budgets, tracking project milestones, facilitating workforce onboarding, or analyzing workflows to improve operational efficiency.

For the GS-13 grade level, you must have at least one year of specialized experience equivalent in level of difficulty and responsibility to the GS-12 grade level in the Federal service, or comparable in difficulty and responsibility to GS-12 if outside the Federal service.

For this position, specialized experience at the GS-13 grade level is defined as: Experience demonstrating the ability to provide senior-level management and coordination of a directorate's administrative, fiscal, and operational infrastructure within a high-tempo national security environment.

In addition to meeting the specialized experience requirements, qualified applicants must also possess the quality of experience as it relates to how closely or to what extent an applicant's background, recency of experience, education, and training are relevant to the duties and responsibilities of the announced position. Candidates must clearly demonstrate the possession of competencies necessary to successfully perform the work of the position at the appropriate level to be qualified for the position. Applicants must describe how their experience meets the competencies within the body of the resume. No separate statements addressing competencies are required.

Competencies:Attention to Detail, Customer Service, Decision Making, Flexibility, Integrity/Honesty, Interpersonal Skills, Learning, Reading Comprehension, Reasoning, Self-Management, Stress Tolerance, and Teamwork

Qualification and time-in-grade requirements must be met within 30 days after the closing date of this announcement.

This position is NOT subject to the limitations imposed by the DOD Priority Placement Program per Memorandum dated 09 MAR 2018.

Education

There is no substitution of education for specialized experience at the GS-12 or GS-13 grade levels.





Additional Information:

  • Salary will be determined based on the grade level of the selectee. The salary listed reflects the 2026 General Schedule Base scale. Salary will be adjusted to meet the locality pay of the duty location upon selection. A complete list of salary tables can be found at: https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/2026/general-schedule.
  • Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information

Additional information

  • A one year probationary or trial period may be required.
  • Telework availability will be based upon the mission requirements and supervisory determination.
  • Accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
  • Individuals tentatively selected for drug testing designated positions at the Defense Information Systems Agency will be required to submit to urinalysis for illegal drugs prior to appointment or placement.
  • Management has the prerogative to select at either grade level.
  • This recruitment provides promotion opportunity to target position without further competition when selectee is eligible and recommended by management. However promotion is not guaranteed and no promise of a promotion is implied.
  • We may use this announcement to fill additional vacancies within 90 days of the closing date.
  • Recruitment, relocation, or retention incentives MAY be authorized. The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here.
  • This position has been designated as "Mission Essential." Incumbent will be required to report to work or relocate to a new duty location, within the United States, in times of local/national emergency.
  • Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position.
  • For more information on veterans' preference click here.
  • Males born after 12-31-59 must be registered or exempt from Selective Service (to verify your registration status click here).
  • The Department of Defense (DoD) policy on employment of annuitants issued March 18, 2004 will be used in determining eligibility of annuitants. It applies to former Federal civilian employees receiving a retirement annuity from the Civil Service Retirement and Disability Fund that are hired within the DoD on or after November 24, 2003. The policy also applies to annuitants (appointed in DoD on/or after November 24, 2003) who move from one position to another within DoD through voluntary reassignment, promotion, change to lower grade or transfer between military departments. Please see this policy here.
  • This position is NOT subject to the limitations imposed by the DOD Priority Placement Program per Memorandum dated 09 MAR 2018.
  • For more information regarding qualifications requirements please click here.
  • You may submit a cover letter which will be forwarded to the selecting official with your resume. Your cover letter will not be used to verify your qualifications or eligibility.
  • All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Attention to Detail
  • Customer Service
  • Decision Making
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork


Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

You can preview the Assessment Questionnaire here: https://apply.usastaffing.gov/ViewQuestionnaire/13021963



Defense Information Systems Agency

Join the Defense Information Systems Agency (DISA), where we deliver the secure IT and communications capabilities that keep our nation's Warfighters and senior leaders connected anytime, anywhere. In this role, you will support the White House Military Office (WHMO), the team dedicated to providing critical military and operational support to the President of the United States. Together, DISA and WHMO ensure the continuity, security, and reliability of the communications and mission-essential functions that enable the President and White House staff to operate effectively around the world.

Prior to reporting for duty, the incumbent must be approved for Presidential Support Duty (PSD) in accordance with Department of Defense Directive 5210.55 (PSD Category II, minimum). Prior to selection, the applicant must be pre-screened for PSD suitability. Prior to PSD- Incumbent must have Top Secret security clearance based upon a Single Scope Background Investigation (SSBI) and be eligible for access to Sensitive Compartmented Information (SCI) when specifically required and must be able to maintain the required level of clearance while employed in the subject position. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.

Agency contact information

HR Customer Care Center
Phone
(317) 212-0454
Email
dfas.indianapolis-in.zh.mbx.dfasmeritcc@mail.mil
Address
DISA - WHITE HOUSE COMMUNICATIONS AGENCY
6910 Cooper Road
Fort Meade, MD 20755
US

Visit our careers page

Learn more about what it's like to work at Defense Information Systems Agency, what the agency does, and about the types of careers this agency offers.

http://www.disa.mil/

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