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Administrative Officer

Department of Veterans Affairs
Veterans Health Administration
Allentown CBOC
This job announcement has closed

Summary

The position of CBOC Service Administrative Officer (AO) reports directly to the Chief, CBOC Service at Allentown CBOC and plays a critical role in the overall function of the CBOCs. VA Medical Center CBOCs are located in Allentown, Bangor, Columbia County, Williamsport, Honesdale, Sayre, Tobyhanna. Travel to these locations may be required.

Overview

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Open date: 08/07/2026
Closed date: 08/18/2026
Location
1 vacancy in the following location:
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
No
Salary
$72,737 - $94,563 per year
Pay scale & grade
GS 9
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
25% or less - You may be expected to travel for this position.
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Other
Position sensitivity and risk
Noncritical-Sensitive (NCS)/Moderate Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
CBSZ-13029827-26-RLW
Control number
879547000

This job is open to

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Clarification from the agency

This position is open to permanent employees of VHA only.

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Duties

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Preferred Experience:

  • Administrative management experience, specifically in clinical or ambulatory care setting, Proficiency with VA Enterprise systems, experience with analytical review, data mining and reporting, resource coordination and operations support, budget and financial management experience, contracting and procurement experience.
  • Experience in administrative management in healthcare setting, ability to manage and coordinate multidisciplinary teams across multiple clinical settings and sites, knowledge of compliance requirements, policy and procedure applicable to ambulatory care setting.
  • Administrative management experience, advanced problem solving skills, knowledge of federal management principles and policies, operations support, stakeholder coordination, proficient communication and interpersonal skills,
Contract Management
  • The incumbent serves as Contracting Officer Representative (COR) for all leased and contracted CBOCS COR responsibilities include completion of comprehensive Business Plans prior to initiation of Contracts Solicitation; assisting contracting officers with the formulation of contract solicitations for the CBOC Service Line; participation in Technical Evaluation Panel (TEP) as appropriate and the selection process leading to award of new CBOC contracts and leases; performing liaison duties with CBOC contractors, property managers, and lessors for all day-to-day operations of the lease and contracted CBOC's; assuring all technical components of CBOC contracts and leases are being met via monitoring of all contracting processes; and managing all fund control points associated with lease and contracted CBOC' s.
  • The incumbent is responsible for coordinating regularly with both internal and external stakeholders, conduct site visits, identify new/ appropriate clinic locations space, manage submission for selection of new spaces, facilitate contractor remediation of selected spaces, coordinate the move of staff and equipment to minimize downtime and disruption to healthcare services provided. He/she will act to ensure full compliance with all terms and conditions of the contracts in a fair and impartial manner.
  • He/she will work closely with the Chief, CBOC Service and Facilities Management Lease Contract Representative to compile and ensure quality completion of documentation for procurement packages submitted. Incumbent will ensure that procurement packages are submitted in a timely manner and will verify that associated funding has been made available. He/she will closely monitor the contractor's performance to assure compliance with the technical requirements of the contract and will inform the Contracting Officer of all inquiries, comments or complaints arising from matters observed, experienced, or learned as a result of, or in connection with, the performance of the contract. As the COR, the incumbent will make recommendations in writing about changes desired in the contract, with justification for the proposed change to the Contracting Officer. The incumbent will ensure that changes in work under the contract are not implemented before written authorization or contract modification is issued by the Contracting Officer.
Infrastructure Management
  • The incumbent is to provide oversight and coordination of (8) CBOCs, ensuring infrastructure and physical space is conducive to optimal clinical operations at each location. This involves internal coordination which crosses lines of authority across the medical center to achieve a balanced and comprehensive clinical operation.
  • The incumbent works to ensure that all administrative, clinical, and non-clinical aspects of CBOC Service are synchronized and working toward the broad scope mission of the Medical Center in conjunction with the Chief, CBOC Service and Chief of Staff.
  • He/ She has primary responsibility to maintain full compliance with all facility related regulatory requirements as well as space assignments, contracting obligations, equipment needs, environment of care and special expansion projects. As such, the incumbent must maintain close contact and coordination between property managers, contracting officers and primary points of contact at each site


Work Schedule: Monday-Friday 8:00 A.M.- 4:30 P.M.
Telework: This position is not authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Physical Requirements: Position requires an alert mind. The work performed is of precise nature requiring extended periods of concentration that are often interrupted. Physical demands include light lifting, bending, standing, manual dexterity and walking are required. Composure, tact, confidentiality, and ability to maintain office decorum are prerequisites in the face of changing priorities. Travel to CBOCs may be necessary.
Position Description/PD#: Administrative Officer/PD070250


Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  • Selective Service Registration is required for males born after 12/31/1959
  • Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/18/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

You may qualify based on your experience and/or education as described below:

  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Administrative management experience, specifically in clinical or ambulatory care setting, Proficiency with VA Enterprise systems. Experience with analytical review, data mining and reporting, resource
    coordination and operations support, budget and financial management experience, contracting and procurement experience. Experience in administrative management in healthcare setting, ability to
    manage and coordinate multidisciplinary teams across multiple clinical settings and sites, knowledge of compliance requirements, policy and procedure applicable to ambulatory care setting.
    Administrative management experience, advanced problem solving skills, knowledge of federal management principles and policies, operations support, stakeholder coordination, proficient communication and interpersonal skills.
OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a master's or equivalent degree, or 2 full years of progressively higher level graduate education leading to such a degree, or an LL.B or J.D. in a related field that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. Transcript/s must be submitted with your application or you will not receive credit..
OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.
  • Your resume must include a clear and detailed narrative description, in your own words, of how you meet the required specialized experience. Experience statements copied from a position description, vacancy announcement or other reference material constitutes plagiarism and may result in disqualification and losing consideration for the job. Please spell out all acronyms!! Additionally, your resume must include the following information for each job listed: Job title Duties (be as detailed as possible) Month & year start/end dates (e.g. June 2019 to April 2020) Full-time or part-time status (include hours worked per week) Series and Grade, if applicable, for all Federal positions you have held. Failure to provide in this format may lead to being rated ineligible..
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education



A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.


Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

  • Administration and Management
  • Attention to Detail
  • Decision Making
  • Financial Management
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Planning and Evaluating
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Teamwork


Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

Agency contact information

Rhonda Williams
Email
Rhonda.Williams2@va.gov
Address
Wilkes-Barre VA Medical Center
1111 East End Boulevard
Wilkes-Barre, PA 18711
US

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