This position is within the Bonneville Power Administration's (BPA) billing organization, under the Chief Operating Officer > Business Management & Development > Customer Support Services > Customer Billing. You will lead the team handling precise and prompt billing for power and transmission customers. In this vital role, you will guide your team, enhance billing processes, and ensure the financial integrity of a key BPA function.
Summary
This position is within the Bonneville Power Administration's (BPA) billing organization, under the Chief Operating Officer > Business Management & Development > Customer Support Services > Customer Billing. You will lead the team handling precise and prompt billing for power and transmission customers. In this vital role, you will guide your team, enhance billing processes, and ensure the financial integrity of a key BPA function.
Current Federal employees with competitive status or other eligibility; Former Federal employees with reinstatement eligibility; CTAP/ICTAP eligibles; Veterans with VOW, VEOA, or 30% disability; Military Spouses; Individuals with Disabilities Schedule A; Peace Corps, Vista (AmeriCorps) eligibles; OPM interchange agreement or other special appointing authority.
Powering the Pacific Northwest: Lead the Team That Keeps the Lights On
Step into a critical leadership role at the heart of the Bonneville Power Administration (BPA), the federal agency responsible for delivering reliable, affordable power across the Pacific Northwest. This isn't just a billing position; it's an opportunity to drive the financial engine of a vital public service. We're seeking a strategic and collaborative leader to guide our Portland Customer Billing group. You will ensure the accuracy and integrity of revenue operations that sustain our vast power and transmission network, impacting millions of people. If you are a leader focused on mentorship, process innovation, and high-level collaboration, you are the ideal candidate to help us fulfill our essential mission.
As the Supervisory Public Utilities Specialist, your primary duties will include:
Strategic Team Leadership: Guide a team of skilled professionals, directing workflow, setting priorities, and developing schedules to meet critical deadlines for both power and transmission customer billing.
Mentorship and Development: Evaluate team performance and provide coaching, and instruction to foster employee growth. Identify training needs and create development opportunities to build a highly effective and motivated team.
Process and Quality Improvement: Actively innovate and find ways to enhance the quality and efficiency of billing operations. Develop and implement new performance standards to ensure top-tier results.
High-Level Representation: Serve as a key representative for Customer Billing in meetings with managers across BPA, officials from other federal agencies, and executives from public and private utilities throughout North America.
Talent Management: Shape the future of your team by interviewing and recommending candidates for promotion and new positions, ensuring you have the right talent to achieve your organization's goals.
Policy and Systems Oversight: Develop and oversee customer billing policies, standards, and internal controls. Sponsor and provide guidance for major billing system projects, ensuring seamless integration with financial, metering, and scheduling systems.
Cultivating a Collaborative Culture: Create and maintain a positive, team-oriented atmosphere focused on innovation, continuous improvement, and customer satisfaction, fostering productive relationships within and outside the organization.
Conflict and Grievance Resolution: Address and resolve employee complaints and concerns, promoting a fair and equitable work environment and escalating more serious issues as appropriate.
In accordance with Executive Order 14170, applicants are encouraged to respond to four short, free-response, essay questions in the questionnaire. Answer to these questions is not scored or rated. Your answers will be reviewed by the hiring manager and agency leadership if you are referred for selection consideration.
When you apply you will be asked a series of questions to determine your eligibility for employment and your qualification for this position specifically. You must answer all of these questions completely and truthfully.
Key Requirements:
You must be a United States Citizen.
This employer participates in the e-Verify program.
Males must abide by Selective Service registration requirements.
You will be required to report in person to the official duty location.
Conditions of Employment:
Selectee will be required to complete the Office of Government Ethics Standard of Confidential Financial Disclosure Report (OFGE450e) within 30 days of employment and annually.
First time supervisors will be required to serve a 1 year probationary period.
Qualifications
BASIC REQUIREMENT:
SPECIALIZED EXPERIENCE REQUIREMENTS: A qualified candidate's online application and resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level [GS-13] in the Federal service. Specialized experience is defined as meeting ALL of the following: 1) Directing Utility Billing Operations: Directing, coordinating, or managing commercial utility billing operations, which includes overseeing the accurate calculation, validation, and issuance of bills for power or transmission customers, and resolving high-value billing disputes; 2) Managing Billing and Financial Systems: Serving as a project lead or system sponsor for the development, implementation, and testing of complex billing software, database systems, or utility integration tools (such as connecting metering, scheduling, contract, and accounting databases); 3) Implementing Financial Controls and Policies: Developing, updating, or enforcing billing adjustment policies, internal audit controls, and quality assurance procedures to ensure financial accuracy, compliance with regulatory standards, and protection of revenue data; 4) Leading or Supervising Professional Staff: Leading, supervising, or directing the work of professional and technical staff, which includes assigning work, setting priorities, evaluating performance, and providing technical guidance to resolve operational issues.
"Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration.
CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section.
You must meet all qualifications and eligibility requirements by the closing date of this announcement.
Education
There are no specific education requirements or substitution of education for experience for this position.
Hiring incentives may be authorized for a highly qualified candidate based on budget availability and in accordance with federal regulations.
BPA strives to ensure a safe and positive work environment.
We also understand the importance of work/life balance and offer a variety of programs and policies designed to create more flexible, responsive work environments supportive of commitments to community, home and family members. BPA also supports employees' overall wellness through its Be Well program, which helps employees adopt healthier lifestyles and feel better about their work/life balance. The program supports five key areas of life: career, community, financial, physical and social.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the eligibility and qualification requirements above. Once the announcement closes, we will conduct a review of your application package to verify your eligibility and qualifications. If you are found qualified, your application will move forward to additional phases of the review process.
Minimum Qualifications: Once the application process is complete, the Human Resources Offices or Subject Matter Expert (SME) will review your two-page resume and supporting documentation to determine whether you meet the minimum job qualifications.
Merit Promotion & VEOA Procedures: If you are minimally qualified for this job, you will be assessed and evaluated to determine if you are a best qualified candidate. Federal employees must meet time-in-grade requirements and current employees must have at least a fully successful or equivalent performance rating to receive consideration.
Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities, and other characteristics):
Financial Systems
Internal Controls
Planning and Evaluating
Problem Solving
Technical Credibility
Non-competitive Procedures: If you are applying under a non-competitive or special hiring authority, you will still be required to answer the assessment questions. However, you will not be evaluated against the rating and ranking criteria.
Your resume and supporting documentation will be used to determine if you are minimally qualified for this job. Veterans' Preference will be applied when required by the hiring authority (e.g., VRA, Schedule A).
All qualified Non-competitive applicants and the best qualified Merit Promotion and VEOA applicants will be referred to the hiring manager for consideration.
Career Transition Assistance Programs: To receive selection priority for this position, you must: 1) meet the eligibility criteria; and 2) be rated "well-qualified", which is defined as having a score of 85 or better.
You must meet all qualifications and eligibility requirements by the closing date ( 08/15/2026) of this announcement.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you MUSTprovide a complete application package which includes:
Your two (2) page RESUMEshowing all relevant work experience (paid and unpaid) including: duties performed; full name and address of each employer; start and end dates (month/day/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
Cover Letter, optional, expressing additional information not covered in your resume.
Transcripts, if specific educational requirements are indicated in this job announcement. Unofficial transcripts or any report listing institution, course title, credits earned (semester or quarter hour) and final grade is acceptable. It is your responsibility to provide adequate proof that you meet the educational requirements.
Submit one or more of the following to support your eligibility(s) to apply to this job announcement:
SF-50, "Notification of Personnel Action" (current/former federal employees): Most recent Promotion, Within Rate Increase (WRI/WGI), or Appointment/Conversion SF-50 or Notification of Personnel Action showing you are/were in the competitive service and the highest grade or promotion potential held.
Veterans: DD-214 Member Copy 4 showing type of discharge/character of service; current active duty members- certification of expected discharge or release from active duty under honorable conditions dated within 120 days; SF-15 Form and related documentation; VA letter. For more information visit the USAJOBS Help Center & OPM CHCOC website for VOW information.
Individuals with Disabilities: Schedule A letter from a physician, local, state or federal rehabilitation office citing your eligibility under 5 CFR 213.3102 (u). For more information visit the USAJOBS Help Center.
Certain Military Spouses: Permanent Change of Station (PCS) orders authorizing you to accompany the Military member to the new duty permanent station; OR verification of the member's 100% disability (VA Letter); and/or verification of the member's death while on active duty (DD-1300 and Death Certificate) AND verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage). For more information visit the USAJOBS Help Center.
Other non-competitive or special appointing authorities: provide documentation which supports your eligibility.
Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation,if applicable(e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.) For more information see the OPM Guide to Career Transition.
Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
If selected for the position you MUST submit: A copy of your most recent performance appraisal/evaluation and incentive awards, you received in the last 5 years. The assigned HR Specialist will verify review this documentation to ensure selectee has at least a satisfactory performance rating before setting the entrance on duty date. If you do not have your most recent performance appraisal/evaluation, you will be asked to submit a statement as to why it is not available.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section. A complete application package must be submitted by 11:59 PM (EST) on the announcement closing date to receive consideration.
To begin the application process in USAJOBS, click the Apply Online button.
Answer the questions presented in the application and attach all required and supporting documentation.
You must click the Submit Application button prior to 11:59 pm (ET) on the announcement closing date.
You may update your application, including supporting documentation, at any time during the announcement open period by returning to your USAJOBS account, select Update Application: https://login.usajobs.gov/Account/Login. This option will no longer be available once the announcement has closed.
To verify the status of your application, during and after the announcement open period, log into your USAJOBS account; applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each application status means, visit: https://help.usajobs.gov/how-to/application/status.
If you need help with login.gov or USAJOBS (e.g., account access, Resume Builder) visit the USAJOBS Help Center: https://help.usajobs.gov/how-to
If you experience difficulty applying on USAJOBS, after clicking the Apply Online button, or you are experiencing a significant hardship hindering your ability to apply online, the Agency Contact listed in the announcement can assist you during normal business hours. If you receive any system error messages, take screenshots if possible, to aid technical support.
Bonneville Power Administration
P.O. Box 3621
Portland, OR 97208
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. The status of your application will be updated in USAJOBS as it is evaluated.
You can check the status by logging into USAJOBS. You may also sign up to receive automatic emails anytime the status of your application changes by logging into your USAJobs Account and editing the Notification Settings.
You will be contacted directly if an interview is required.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you MUSTprovide a complete application package which includes:
Your two (2) page RESUMEshowing all relevant work experience (paid and unpaid) including: duties performed; full name and address of each employer; start and end dates (month/day/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
Cover Letter, optional, expressing additional information not covered in your resume.
Transcripts, if specific educational requirements are indicated in this job announcement. Unofficial transcripts or any report listing institution, course title, credits earned (semester or quarter hour) and final grade is acceptable. It is your responsibility to provide adequate proof that you meet the educational requirements.
Submit one or more of the following to support your eligibility(s) to apply to this job announcement:
SF-50, "Notification of Personnel Action" (current/former federal employees): Most recent Promotion, Within Rate Increase (WRI/WGI), or Appointment/Conversion SF-50 or Notification of Personnel Action showing you are/were in the competitive service and the highest grade or promotion potential held.
Veterans: DD-214 Member Copy 4 showing type of discharge/character of service; current active duty members- certification of expected discharge or release from active duty under honorable conditions dated within 120 days; SF-15 Form and related documentation; VA letter. For more information visit the USAJOBS Help Center & OPM CHCOC website for VOW information.
Individuals with Disabilities: Schedule A letter from a physician, local, state or federal rehabilitation office citing your eligibility under 5 CFR 213.3102 (u). For more information visit the USAJOBS Help Center.
Certain Military Spouses: Permanent Change of Station (PCS) orders authorizing you to accompany the Military member to the new duty permanent station; OR verification of the member's 100% disability (VA Letter); and/or verification of the member's death while on active duty (DD-1300 and Death Certificate) AND verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage). For more information visit the USAJOBS Help Center.
Other non-competitive or special appointing authorities: provide documentation which supports your eligibility.
Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation,if applicable(e.g., Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.) For more information see the OPM Guide to Career Transition.
Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
If selected for the position you MUST submit: A copy of your most recent performance appraisal/evaluation and incentive awards, you received in the last 5 years. The assigned HR Specialist will verify review this documentation to ensure selectee has at least a satisfactory performance rating before setting the entrance on duty date. If you do not have your most recent performance appraisal/evaluation, you will be asked to submit a statement as to why it is not available.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section. A complete application package must be submitted by 11:59 PM (EST) on the announcement closing date to receive consideration.
To begin the application process in USAJOBS, click the Apply Online button.
Answer the questions presented in the application and attach all required and supporting documentation.
You must click the Submit Application button prior to 11:59 pm (ET) on the announcement closing date.
You may update your application, including supporting documentation, at any time during the announcement open period by returning to your USAJOBS account, select Update Application: https://login.usajobs.gov/Account/Login. This option will no longer be available once the announcement has closed.
To verify the status of your application, during and after the announcement open period, log into your USAJOBS account; applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each application status means, visit: https://help.usajobs.gov/how-to/application/status.
If you need help with login.gov or USAJOBS (e.g., account access, Resume Builder) visit the USAJOBS Help Center: https://help.usajobs.gov/how-to
If you experience difficulty applying on USAJOBS, after clicking the Apply Online button, or you are experiencing a significant hardship hindering your ability to apply online, the Agency Contact listed in the announcement can assist you during normal business hours. If you receive any system error messages, take screenshots if possible, to aid technical support.
Bonneville Power Administration
P.O. Box 3621
Portland, OR 97208
US
Next steps
Once your online application is submitted you will receive a confirmation notification by email. The status of your application will be updated in USAJOBS as it is evaluated.
You can check the status by logging into USAJOBS. You may also sign up to receive automatic emails anytime the status of your application changes by logging into your USAJobs Account and editing the Notification Settings.
You will be contacted directly if an interview is required.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
