About the position: This position is Non-appropriated Fund (NAF) and will be assigned to Outdoor Recreation
Manges Information Tickets and Travel. Maintains physical inventory of tickets. Negotiates group pricing for admission/travel events. Responsible for balancing ITT accounts as required. Maintains records for inspections and audits. Assists with planning, developing, coordinating and conducting a variety of classes and trips. Provide transportation when needed.
About the position: This position is Non-appropriated Fund (NAF) and will be assigned to Outdoor Recreation
Manges Information Tickets and Travel. Maintains physical inventory of tickets. Negotiates group pricing for admission/travel events. Responsible for balancing ITT accounts as required. Maintains records for inspections and audits. Assists with planning, developing, coordinating and conducting a variety of classes and trips. Provide transportation when needed.
Pay setting rules apply
Please see the "Who May Apply" section under the Qualifications section.
Manges Information Tickets and Travel (ITT) operations/activities to maximum efficiency and economic return of investments. Interprets higher level directives and develops procedures/guidelines to ensure high standards in recreation/promotional programs. Oversee the establishment, review and evaluation of ticket sales and analysis of market trends to maximize customer satisfaction. Serves as the ITT liaison and negotiates group pricing for admission.travel for sporting events, tours, concerts, and performing arts venues. Assists unit leadership in establishment of financial goals, budget preparation, and analysis of financial results of ITT operations. Coordinates with the Marketing Office to prepare advertisements and maximize publicity of ITT initiatives to base populace. Supervises the Point of Sale Cash Register System, programming new tickets, correcting errors, and producing reports as required. Uses government approved purchasing methods to procure tickets from vendors. Responsible for purchasing and maintaining physical ticket inventory. Researches and edits information on the local area and surrounding points of interest to provide customers with current information. Operates various software programs to create advertising fliers, brochures, and materials for distribution and bulletin boards. Generates correspondence with internal and external agencies via methods such as emails, memorandums, letters and faxes. Responsible for balancing ITT accounts as required per applicable directives and coordinating sales balances with the finance office and all vendors and attractions to certify expenditures. Maintains program records and receipts in an orderly fashion to be made available upon request for inspections and financial audits. In the absence of guidance, establishes policies and procedures concerning ITT operations to ensure highest customer satisfaction. When needed will assist with planning, developing, coordinating, and conducting a variety of classes, trips, and clinics in support of a diverse Outdoor Recreation Program and Aquatics program. Responsible for assigning escorts for local trips and/or tours to maintain customer accountability and resolve issues as needed. Will provide Transportation/vehicle support to the Outdoor Recreation Program when needed. Perform other related duties as assigned.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13028033
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 08/16/2026
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Practical knowledge of ITT procedures and the hospitality industry. Proficiency in computer use to include software applications such as Microsoft Office (Word, Excel, Publisher, PowerPoint etc) Must have knowledge of basic NAF accounting practices and knowledge of cash handling procedures, bank deposits, inventory control, and cash register systems. Prior customer services experience is required. Must be able to communicate both orally and in writing. Experience which has provided a familiarity with the routines and procedures for the ticket and travel operation. This is a drug tested designated position. The incumbent is subject to random testing for drug used. Successful completion of a National Agency Check with Inquiries (NACI) required. Availability to work uncommon hours to include nights, weekends, and holidays and work a schedule that flexes with the program schedule demands.
You will be evaluated on the basis of your level of competency in the following areas:
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 08/16/2026 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
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