This position is at the National Credit Union Administration (NCUA) in the Office of Consumer Financial Protection. This position serves as a Consumer Affairs Analyst.
This is an opportunity for current NCUA employees in a permanent position, to serve on a detail or temporary promotion, not to exceed 1 year with the possibility to be extended an additional year. This position may be made permanent without further competition.
Summary
This position is at the National Credit Union Administration (NCUA) in the Office of Consumer Financial Protection. This position serves as a Consumer Affairs Analyst.
This is an opportunity for current NCUA employees in a permanent position, to serve on a detail or temporary promotion, not to exceed 1 year with the possibility to be extended an additional year. This position may be made permanent without further competition.
Assist in implementing and assessing programs and procedures involving NCUA's responsibility as enforcement agency for applicable federal consumer financial protection laws and regulations.
Monitor recurring issues and adverse trends involving consumer financial protection found during investigation of consumer complaints and inquiries and inform the Director of Consumer Affairs of special issues and problems.
Function as a resource for federal financial consumer protection laws and regulations affecting federal credit unions and coordinate with other NCUA offices on questions of interpretation or enforcement.
Determine appropriate corrective actions to be taken by credit unions and follows up to ensure area(s) of non-compliance are corrected.
Produce, analyze, interpret, and evaluate written reports and data required for the successful operation of the Consumer Assistance Center, including but not limited to, consumer complaint analytics, trends, regulations and laws, complaint resolution and investigation analysis and consumer compliance violations.
Suitable adjudication of background/security investigation is required.
A financial disclosure is required.
Qualifications
Specialized experience is the experience that has equipped you with the specific knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled.
To qualify for the CU-12, all applicants must have at least one full year (52 weeks) of specialized experience equivalent to the CU/GS-11 level obtained in the private or public sector. Specialized experience for this position includes experience:
1. Assessing financial institution compliance with federal consumer financial protection laws and regulations during investigations or examinations; and
2. Intaking consumer complaints and determining purview with NCUA's supervisory and enforcement authority of federal consumer financial protection laws and regulations; and
3. Utilizing databases or other electronic record keeping and workflow management systems to manage case work.
To qualify for the CU-13, all applicants must have at least one full year (52 weeks) of specialized experience equivalent to the CU/GS-12 level obtained in the private or public sector. Specialized experience for this position includes experience:
1. Assessing financial institution compliance with federal consumer financial protection laws and regulations during investigations or examinations; and
2. Drafting formal written correspondence to members of the public, Congress, or financial institutions concerning the interpretation of federal consumer financial protection laws and regulations; and
3. Utilizing databases or other electronic record keeping and workflow management systems to manage case work.
You must meet the qualifications for this position by the closing date of this announcement.
Please note, all experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.
YOUR RESUME MUSTprovide specific details as to how your experience meets the specialized experience and competencies described in the vacancy announcement. When describing your experience in your resume, please be specific. We will not make assumptions regarding your experience. For qualification determination your resume must contain the dates of employment (i.e., month/year to month/year or month/year to present). If you are a current or former federal employee, you must provide your pay plan, series and grade (i.e. GS-0301-09) for each federal position you held. If your resume does not contain this information, you will not receive credit for the claimed experience, and your application may be marked as insufficient. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions.
When creating your resume, please follow the instructions in the Required Documents section below as well as the guidance found here. Failure to provide adequate and required info details will result in an ineligible rating.
Your experience claimed in your resume must also support your responses to any online questionnaire taken during the application process. Failure to provide support may result in a lower rating and/or you may be excluded from consideration. The last resume submitted for this vacancy announcement will be used to determine qualifications and will supersede any previous submissions.
Education
Education may not be used in lieu of experience for this opportunity.
Additional information
Career Ladder Promotion: If you are selected at the lower grade level advertised in this announcement, you may be noncompetitively promoted to the next grade level in accordance with OPM regulations and NCUA policies.
SALARY: Pay will be set within the advertised pay range to align with the selectee's skills and experience and the requirements of the position in accordance with NCUA's compensation policy. The salary range shown is NCUA's Local Pay Rate (LPR) which includes the locality rate for the Alexandria, Virginia geographical area. Please click here to review all salary ranges based on locality.
SELECTIVE SERVICE: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law. You may register or check the status of your registration by visiting the Selective Service website at http://www.sss.gov/.
This position is in the bargaining unit.
Effective January 1, 2010, OPM must authorize any employment offers we make to current or former (within the last 5 years) political Schedule A, Schedule C, or Non-career SES (political) employees in the executive branch. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you must disclose that to the point of contact listed on this vacancy announcement.
Illegal drug use by individuals working for or on behalf of the federal government, whether on duty or off duty, is contrary to the efficiency of the service and in direct violation of the Controlled Substance Act and the Drug-Free Workplace Act.
NCUA IS A COMPETITIVE SERVICE FEDERAL AGENCY.
NCUA uses E-Verify, a web-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify, including your rights and responsibilities.
More than the number of positions listed may be filled through this vacancy announcement.
This position may be made permanent without further competition.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application will be reviewed for completeness and how well you meet the qualifications above. You will not receive further consideration if you fail to submit all the required documents as outlined in this announcement.
Hurdle 1 - Your resume and application package will be reviewed by an HR Specialist to determine if you meet the basic requirement (if applicable) and minimum qualification requirements as outlined in this announcement.
Hurdle 2 - If you are found to meet the minimal qualifications, the NCUA's Office of Human Resources will contact you by email within two weeks after the vacancy closes. At that time, you will be asked to submit narrative responses to a set of accomplishment record questions that demonstrate your proficiency in the competencies below. You will have at least 48 hours from the time the email is sent to submit your responses. Narrative responses are not required when submitting your initial application. You will be assessed based on the following competencies:
Consumer Affairs Technical Knowledge
Consumer Complaint Analysis, Investigation and Resolution
Self Management
IMPORTANT - When describing your experience in the narratives, please be clear and specific. We will not make assumptions or inferences regarding your experience.
Basis for Rating - A panel of subject matter experts will evaluate your accomplishment record responses and assign a final score.
Referral - The top-scoring candidates will be referred to the hiring office for further consideration. The hiring office may directly contact candidates for interview(s). When a selection is made, applicants will be sent a disposition notification via email.
The self-assessment questions have been developed to evaluate your competency in the following areas:
If you are found to be among the highly qualified candidates, your application will be referred to the selecting official for employment consideration. To preview the application questionnaire, please click here: https://apply.usastaffing.gov/ViewQuestionnaire/13019538
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.
Reference Checks - Reference checks must be conducted for the top candidate(s) before a tentative offer may be extended. The reference checks will need to be conducted with current and former supervisors, if applicable, as a part of NCUA's selection assessment process.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must provide a complete application package which includes:
1. Resume - Only resumes up to a total of two (2) pages will be accepted, applicants who submit resumes exceeding two pages will be removed from consideration.
Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files.
We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume.
The resume builder on USAJOBS can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
To maximize the content of your resume, you are advised to follow the guidance found here.
2. Other supporting documentation:
Cover letter, optional
Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction In Force separation notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
Most recent performance appraisal, optional
SF-50 Requirement - NCUA employees must submit a legible copy of a SF-50 Notification of Personnel Action. Your SF-50 must clearly show your position title, series, grade, tenure (block 24), type of service (block 34), and full performance level to confirm your status and eligibility. Information about how to read your SF-50 can be found on USAJOBS here. Award and detail SF-50s do not provide sufficient information to determine eligibility and are not acceptable.
SF-50s with an effective date within the past 52 weeks may not be sufficient. You may need to provide additional SF-50s-for example, along with a recent SF-50, consider submitting the SF-50 that documents your most recent promotion.
Accomplishment Record Narrative - After the announcement has closed, if you are found minimally qualified, you may be contacted via email by the NCUA's Office of Human Resources and asked to submit narrative responses to a set of accomplishment record questions. If you fail to submit your responses by the due date listed in the email notification, you will not receive further consideration for this position. Narrative responses are not required when submitting your initial application.
CTAP: Federal employees seeking CTAP eligibility must submit proof of their eligibility:
Copy of agency notice; and
Most recent performance rating;
To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well-qualified with a rating of 85 or above on the rating criteria for this position. For additional information, click CTAP.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section. The complete application package must be received by 11:59:59 P.M. ET on 08/13/2026 to receive consideration.
1. To begin, click "Apply" online to access the online application. You will need to be logged into your USAJOBS account to apply.
2. Complete the online application and upload all required documentation as listed in the Required Documents section.
3. USAJOBS Two-Page Resume Limit: Federal agencies may only accept resumes up to two (2) pages in length. Applicants with resumes exceeding two (2) pages will be removed from consideration. Ensure your resume clearly describes your relevant experience, education and accomplishments within this two--page limit. Visit the USAJOBS Help Center for more information.Visit the USAJOBS Help Center for more information.
The Office of Personnel Management has provided the following guidance to applicants:
Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files.
We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume.
The resume builder on USAJOBS can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
4. Carefully review your application package before final submission.
5. After submitting your application package, you will receive an acknowledgement email. You may check the status of your application at any time by logging into your USAJOBS account.
To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the "Application Status" link, and then select the "More Information" link for this position. The "Application Status" page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314
US
Next steps
Once your online application is successfully submitted you will receive an email notification from the system confirming receipt. Your application will then be evaluated, and you will receive further notification(s) as the status of your application is updated. You may check the status of your application at any time by logging into your USAJOBS account and clicking on your application.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must provide a complete application package which includes:
1. Resume - Only resumes up to a total of two (2) pages will be accepted, applicants who submit resumes exceeding two pages will be removed from consideration.
Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files.
We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume.
The resume builder on USAJOBS can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
To maximize the content of your resume, you are advised to follow the guidance found here.
2. Other supporting documentation:
Cover letter, optional
Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction In Force separation notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
Most recent performance appraisal, optional
SF-50 Requirement - NCUA employees must submit a legible copy of a SF-50 Notification of Personnel Action. Your SF-50 must clearly show your position title, series, grade, tenure (block 24), type of service (block 34), and full performance level to confirm your status and eligibility. Information about how to read your SF-50 can be found on USAJOBS here. Award and detail SF-50s do not provide sufficient information to determine eligibility and are not acceptable.
SF-50s with an effective date within the past 52 weeks may not be sufficient. You may need to provide additional SF-50s-for example, along with a recent SF-50, consider submitting the SF-50 that documents your most recent promotion.
Accomplishment Record Narrative - After the announcement has closed, if you are found minimally qualified, you may be contacted via email by the NCUA's Office of Human Resources and asked to submit narrative responses to a set of accomplishment record questions. If you fail to submit your responses by the due date listed in the email notification, you will not receive further consideration for this position. Narrative responses are not required when submitting your initial application.
CTAP: Federal employees seeking CTAP eligibility must submit proof of their eligibility:
Copy of agency notice; and
Most recent performance rating;
To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well-qualified with a rating of 85 or above on the rating criteria for this position. For additional information, click CTAP.
To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section. The complete application package must be received by 11:59:59 P.M. ET on 08/13/2026 to receive consideration.
1. To begin, click "Apply" online to access the online application. You will need to be logged into your USAJOBS account to apply.
2. Complete the online application and upload all required documentation as listed in the Required Documents section.
3. USAJOBS Two-Page Resume Limit: Federal agencies may only accept resumes up to two (2) pages in length. Applicants with resumes exceeding two (2) pages will be removed from consideration. Ensure your resume clearly describes your relevant experience, education and accomplishments within this two--page limit. Visit the USAJOBS Help Center for more information.Visit the USAJOBS Help Center for more information.
The Office of Personnel Management has provided the following guidance to applicants:
Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files.
We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume.
The resume builder on USAJOBS can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.
4. Carefully review your application package before final submission.
5. After submitting your application package, you will receive an acknowledgement email. You may check the status of your application at any time by logging into your USAJOBS account.
To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the "Application Status" link, and then select the "More Information" link for this position. The "Application Status" page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314
US
Next steps
Once your online application is successfully submitted you will receive an email notification from the system confirming receipt. Your application will then be evaluated, and you will receive further notification(s) as the status of your application is updated. You may check the status of your application at any time by logging into your USAJOBS account and clicking on your application.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
