This position is located in Division of Depositor and Consumer Protection (DCP), National Center for Consumer and Depositor Assistance (NCDA) Office and is responsible for assisting in the development, implementation, coordination and monitoring of the Corporation's deposit insurance education and outreach program.
Summary
This position is located in Division of Depositor and Consumer Protection (DCP), National Center for Consumer and Depositor Assistance (NCDA) Office and is responsible for assisting in the development, implementation, coordination and monitoring of the Corporation's deposit insurance education and outreach program.
All U.S. Citizens.
Applicants with status or those eligible under special hiring authorities, should apply under FDIC merit promotion announcement 2026-DCP-B0234. However, if you desire consideration also under this public non-status announcement, you must apply to both. Status applicants are current permanent Federal employees in the competitive service and former Federal employees with reinstatement eligibility.
Serves as a primary point of contact for the NCDA-Deposit Insurance with the FDIC Call Center (located in the Division of Administration), which is responsible responding to written and telephone inquiries from bankers, consumers and others concerning complex aspects of the FDIC's rules and regulations for deposit insurance coverage.
Supports the tracking, recording and monitoring of deposit insurance inquiries, consumer complaints and consumer protection inquiries in the Enterprise Public Inquiries and Complaints (EPIC) system, which is used by the Branch to record and track complaints and inquiries received from consumers, bankers, and others regarding consumer protection and deposit insurance matters.
Helps the Section Chief and senior staff in the development of strategies and initiatives to increase awareness among consumers and the bankers regarding FDIC deposit insurance and the rules governing the amount of coverage provided for individual deposit accounts.
Assists in identifying and implementing new means and methods for distributing deposit insurance information and tools to the public and banking industry.
Aids in the research and development of written guidelines, brochures, and other resources developed to help bankers and consumers understand how deposit insurance coverage works.
Develops and maintains professional contacts and working relationships within and outside the Division to assist in the gathering of information, research and evaluate issues and trends, and develop strategies for meeting the goals and objectives of the organization.
Assists in the preparation of management reports, briefing materials, and conducting research on consumer affairs programs and deposit insurance issues with a broad view toward measuring performance, detecting trends and potential problems, revising existing procedures, or responding to senior management information requests.
Completion of Confidential Financial Disclosure may be required.
Qualifications
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.
To qualify, applicants must have completed at least one year of specialized experience equivalent to at least the CG/GS-11 grade level or above in the Federal service.
Specialized experience is defined as: responding to inquiries and providing technical guidance regarding deposit insurance matters; researching and interpreting information on consumer protection regulations and guidelines; preparing reports and materials; and assisting in the development and dissemination of informational tools.
Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 80 or higher in the online assessment to be determined “well qualified” for this position. For more information, click here.
For each position on your resume, include:
Employer Name
Job Title
Salary (series and grade, if applicable)
Start and end dates (including the month and year)
Hours per week
Relevant experience that supports your response to the specialized experience that is stated in the job announcement
If your resume does not contain this information, your application may be marked as incomplete, and you may not receive consideration for this position.
NOTE: Please indicate how you meet the specialized experience under each applicable position. Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications.
Education
There is no substitution of education for the experience for this position.
Additional information
To read about your rights and responsibilities as an applicant for Federal employment, click here.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
If selected, you may be required to serve a probationary period.
DUE TO THE HIGH VOLUME OF QUALIFIED APPLICANTS EXPECTED TO APPLY, THIS ANNOUNCEMENT WILL CLOSE ON THE DAY THE 75th APPLICATION IS RECEIVED, OR ON THE CLOSING DATE OF THIS ANNOUNCEMENT, WHICHEVER COMES FIRST.
As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period (or 2-year trial period, if applicable) during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
your performance and conduct;
the needs and interests of the agency;
whether your continued employment would advance organizational goals of the agency or the Government; and
whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period (or trial period) your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
After we select a candidate, we may share the remaining list of qualified candidates with other federal agencies. You can opt-in if you want us to share your name, application material and assessment results for similar jobs with other agencies. There is no guarantee of further consideration, and you can continue to explore and apply to other job announcements.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting documentation will be reviewed to ensure you meet the minimum qualifications/eligibility requirements. If you meet the minimum qualifications/eligibility, your experience, education, and training will be rated using accomplishment statements based on the competencies needed to perform the duties of the position.
Occupational Experts (OEs) will review your resume to determine your technical qualifications for this position based on the required competencies. OEs will review ONLY the first two (2) pages of your resume and written responses to the accomplishment statements. OEs will not review additional information beyond your resume (e.g., cover letter, links embedded in your resume). The assessment includes a cut-off score based on the minimum level of required proficiency for the identified competencies. You must meet or exceed the cut-off score to receive consideration. You will not receive consideration for the position if you score below the cut-off score or fail to complete the assessments.
Overstating your qualifications and/or experience in your application materials may result in your removal from consideration.
You will be assessed using the following competencies:
Accountability
Interpersonal Relationships
Teamwork
Critical Thinking
Researching
Planning & Organizing
Financial Analysis
Attention to Detail
If you are found qualified, you will be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. These category assignments are a measure of the degree in which your background and responses to the identified assessment match the competencies listed below. Within these categories, candidates eligible for veterans’ preference will receive selection priority over non-veterans.
The assessment includes a cut-off score based on the minimum level of required proficiency in these competencies. You must meet or exceed the cut-off score to be considered, however, CP/CPS veterans who achieve at least a 70 are eligible to move forward to the next assessment even if they do not meet the BQ cut score. You will not be considered for the position if you score below the cut-off score or fail to complete the assessment.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Your two (2) page resume showing all relevant work experience (paid and unpaid) including: duties performed; full name of each employer; start and end dates (month/year); work schedule (part-time, full-time, hours per week); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
VETERANS’ PREFERENCE: If you are claiming veterans’ preference, click here. (Note: Veterans must submit the Member 4 copy of the DD 214, Certificate of Release or Discharge from Active Duty – or other copy showing the type of discharge/character of service [e.g., Honorable, Under Honorable Conditions, etc.] along with any other required documents (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans’ preference eligibility.)
INTERAGENCY CAREER TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online.
To apply for this position, you MUSTprovide a complete application package.
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional ApplicationInformation” to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Federal Deposit Insurance Corporation
FDIC Human Resources Branch
3501 Fairfax Drive
Arlington, Virginia 22226
United States
Next steps
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
The Fair Chance Actprohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation’s Human Resources Staffing Policy and Accountability team at FairChanceAct@fdic.gov
Your two (2) page resume showing all relevant work experience (paid and unpaid) including: duties performed; full name of each employer; start and end dates (month/year); work schedule (part-time, full-time, hours per week); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
VETERANS’ PREFERENCE: If you are claiming veterans’ preference, click here. (Note: Veterans must submit the Member 4 copy of the DD 214, Certificate of Release or Discharge from Active Duty – or other copy showing the type of discharge/character of service [e.g., Honorable, Under Honorable Conditions, etc.] along with any other required documents (e.g., DD-214, VA Letter, SF-15, etc.) to demonstrate veterans’ preference eligibility.)
INTERAGENCY CAREER TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here.
If you are relying on your education to meet qualification requirements:
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online.
To apply for this position, you MUSTprovide a complete application package.
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional ApplicationInformation” to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
Federal Deposit Insurance Corporation
FDIC Human Resources Branch
3501 Fairfax Drive
Arlington, Virginia 22226
United States
Next steps
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
The Fair Chance Actprohibits inquiries concerning an applicant's criminal history information unless the hiring agency has made a conditional (tentative) offer of employment to the applicant. An applicant may submit a complaint, or any other information, to the agency within 30 calendar days of the date of alleged non-compliance by contacting the Federal Deposit Insurance Corporation’s Human Resources Staffing Policy and Accountability team at FairChanceAct@fdic.gov
