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Information Technology Specialist (ServiceNow Developer)

Department of the Treasury
Internal Revenue Service
Information Technology - Infrastructure Tech Ops

Summary

WHAT IS INFORMATION TECHNOLOGY?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

  • Position(s) are to be filled in following area(s):
    • IT - INFRASTRUCTURE TECH OPS
REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Overview

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Accepting applications
Posted today · Apply by 07/31/26
Due by 11:59 p.m. ET on July 31, 2026
This job will close when we have received 200 applications which may be sooner than the closing date. Learn more
Location
2 vacancies in the following locations:
Work site options
Telework eligible
Yes—as determined by the agency policy. Telework eligible positions do not guarantee telework.
Remote job
No
Relocation expenses reimbursed
No
Salary
$61,722 - $145,468 per year

The range reflects the minimum locality to maximum locality for locations listed in the announcement. Salary will be based on selected duty location.

Pay scale & grade
GS 9 - 12
Promotion potential
12 - This position has career progression. If selected at a lower grade level, you may be promoted without further competition to the full working level as your career progresses.
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule
Full-time - Tour of Duty: Day Shift, Monday-Friday 8:00am-4:30pm, 40 hours per week
Travel Required
Occasional travel - May be required to travel 1-5 days per month.
Appointment type
Permanent - Career Conditional/Career Appointment requires a 1 year probationary period and three years of continuous service to move from Career Conditional to a Career appointment.
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Not Required
Position sensitivity and risk
Moderate Risk (MR)
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
26-13002040B-ITS-2210-9T12
Control number
877963200

This job is open to

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Federal employees - Competitive service

Current federal employees whose agencies follow the U.S. Office of Personnel Management's hiring rules and pay scales.

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Career transition (CTAP, ICTAP, RPL)

Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants.

Land and base management

Current or former employees of a base management agency.

Veterans

Veterans of the U.S. Armed Forces or a spouse, widow, widower or parent of a veteran, who may be eligible for derived preference

Military spouses

Military spouses of active duty service members or whose spouse is 100 percent disabled or died on active duty.

Individuals with disabilities

Individuals who are eligible under Schedule A.

Clarification from the agency

Open to Career/Career Conditional Employees Government-wide, including IRS and Non-IRS employees. Open to Treasury and IRS CTAP; Interagency ICTAP; Former Federal Employees with Reinstatement eligibility; Land & Base Management; Military Spouses; 30% or more disabled Veterans, Veterans Employment Opportunities Act (VEOA), Veterans' Recruitment Authority (for grades GS-11 & Below), Other Interchange Agreements, and Individuals with Disabilities Schedule A.

Duties

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The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

  • Designing, developing, and implementing ServiceNow solutions, including ITSM, ITOM, SecOps, and related modules, ensuring alignment with IRS enterprise architecture and business requirements.
  • Developing, implementing and maintaining ITSM processes such as Incident, Problem, Change, and Request Management. Developing workflows and automation solutions using Flow Designer and Workflow Editor tools.
  • Supporting integrations between ServiceNow and external systems (e.g., identity management, monitoring tools, data repositories, and legacy IRS systems) using APIs, MID Servers, and web services.
  • Participating in migration and transformation efforts, including transitioning legacy processes into ServiceNow based digital workflows.
  • Collaborating with senior developers, analysts, and stakeholders to gather requirements and support solution
    development.

Requirements

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Conditions of employment

  • Probationary Period - All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.
  • Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position
  • Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.
Key Eligibility Requirements:
  • U.S Citizenship - Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.
  • Selective Service Registration - Males born after December 31, 1959 are required to be registered with the Selective Service System or prove they are exempt from having to do so.
  • Personal Identity Verification (PIV) - Must provide 2 forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies.

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS OR ADDTIONAL INFORMATION SECTIONS

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS: To qualify for this position, you must meet the qualification requirements outlined below:

MINIMUM REQUIREMENTS FOR GRADE 9 LEVEL (GS or Equivalent): Do you have at least one year of Information Technology-related experience demonstrating each of the following five competencies: 1) Attention to Detail, 2) Customer Service, 3) Interpersonal Skills, 4) Reasoning, and 5) Teamwork

SPECIALIZED EXPERIENCE GS-9 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service? Specialized experience for this position includes:

  • Applying IT principles, concepts, and practices to support, maintain, troubleshoot, configure, or implement computer systems, software, applications, hardware, or related technology services.
  • Performing IT assignments involving technical requirements and established procedures, including system, application, or software testing and configuration activities.
  • Identifying, analyzing, and resolving routine and technical issues affecting users, systems, applications, or services.
  • Preparing technical documentation, reports, procedures, or recommendations related to assigned IT activities.
  • Supporting compliance with established security, privacy, and operational requirements while assisting customers, users, and technical teams.
  • Assisting with the design, development and implementation of ServiceNow solutions such as ITSM, ITOM, SecOps, to ensure they align with enterprise architecture and business requirements.
  • Assisting with IT service management platforms such as ServiceNow data model, CMDB, workflows, scripting (JavaScript) to enhance organizational performance and operational efficiency.
  • Assisting with system testing, troubleshooting, ServiceNow platform upgrades, releases, and enhancements, to ensure alignment with enterprise change management and minimal operational disruption.
MINIMUM REQUIREMENTS FOR GRADE 11 LEVEL (GS or Equivalent): You must have Information Technology related experience demonstrating each of the following six competencies: 1) Attention to Detail, 2) Customer Service, 3) Interpersonal Skills, 4) Problem Solving, 5) Teamwork and 6) Technical Competence.

SPECIALIZED EXPERIENCE: GS-11 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Specialized experience for this position includes:
  • Applying IT principles, concepts, methods, and practices to support, maintain, implement, troubleshoot, or make limited enhancements to IT systems, services, hardware, software, applications, scripts, interfaces, or related technology environments.
  • Performing computer projects, operational, or application-related assignments involving IT requirements and techniques, including identifying and resolving technical issues; supporting system, application, or code testing and configuration; preparing technical documentation; and supporting compliance with federal cybersecurity, privacy, or regulatory requirements.
  • Working with customers, users, stakeholders, or technical teams to gather information, clarify user needs, respond to technical support requests, resolve non-routine IT problems, and support IT operations, application needs, or system-related activities.
  • Monitoring or reviewing IT systems, service, or application performance to support availability, reliability, security controls, usability, and operational effectiveness in accordance with established policies and procedures.
  • Analyzing alternative approaches and recommending or supporting corrective actions for IT issues, including application errors, defects, configuration issues, or operational problems; escalating issues; and coordinating with others to implement solutions that support mission, security, and performance requirements.
  • Assisting with the design, development and implementation of ServiceNow solutions such as ITSM, ITOM, SecOps, to ensure they align with enterprise architecture and business requirements.
  • Assisting with IT service management platforms such as ServiceNow data model, CMDB, workflows, scripting (JavaScript) to enhance organizational performance and operational efficiency.
  • Assisting with system testing, troubleshooting, ServiceNow platform upgrades, releases, and enhancements, to ensure alignment with enterprise change management and minimal operational disruption.
  • Providing customer service requirements in a ServiceNow IT environment.
MINIMUM REQUIREMENTS FOR GRADE 12 LEVEL UP (GS or Equivalent) You must have Information Technology related experience demonstrating each of the following nine competencies: 1) Attention to Detail, 2) Customer Service, 3) Decision Making, 4) Information Management, 5) Interpersonal Skills, 6) Oral Communication, 7) Problem Solving, 8)Team Work and 9) Technical Competence.

Specialized Experience GS-12 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:
  • Applying established IT principles, concepts, methods, and practices to support, maintain, implement, troubleshoot, or make limited enhancements to IT systems, services, hardware, software, applications, scripts, interfaces, or related technology environments.
  • Performing computer projects, operational, or application-related assignments involving IT requirements and techniques, including identifying and resolving technical issues.
  • Supporting system, application, or code testing and configuration; preparing technical documentation; and supporting compliance with federal cybersecurity, privacy, or regulatory requirements.
  • Working with customers, users, stakeholders, or technical teams to gather information, clarify user needs, respond to technical support requests, resolve non-routine IT problems, and support IT operations, application needs, or system-related activities.
  • Monitoring or reviewing IT systems, services, or application performance to support availability, reliability, security controls, usability, and operational effectiveness in accordance with established policies and procedures.
  • Analyzing alternative approaches and recommending or supporting corrective actions for IT issues, including application errors, defects, configuration issues, or operational problems; escalating issues when appropriate; and coordinating with others to implement solutions that support mission, security, and performance requirements.
  • Assisting in the design, development and configuration of ServiceNow solutions and IT Service management (ITSM) processes to enhance organizational performance and operational efficiency.
  • Assisting with the configuration of ServiceNow applications, supporting integration between ServiceNow and external systems (e.g., identity management, monitoring tools, data repositories) using APIs, MID Servers, and web services.
  • Assisting with the testing, troubleshooting and implementation of ServiceNow platform upgrades, releases, and enhancements, to ensure alignment with enterprise change management and minimal operational disruption.
  • Applying federal IT Security standards to support system operations and meet business requirements.
SEE EDUCATION SECTION BELOW FOR ADDITIONAL QUALIFICATIONS REQUIREMENTS.

Education

CONTINUED FROM QUALIFICATIONS

AND

You must also meet the following requirement(s):

  • PERFORMANCE RATING: Current federal employees must have at least a fully successful or equivalent performance rating to receive consideration.
  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
  • TIME IN GRADE (TIG): Federal employees must meet time-in-grade requirements. For positions above the GS-05,applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03, or 04 positions.
  • MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have:
    • Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
    • Completed a formal vocational training program; or
    • Received a statement from school authorities agreeing with your preference for employment rather than continuing your education.

For more information on qualifications please refer to OPM's Qualifications Standards.

EDUCATION

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

  • In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
  • Additional jobs may be filled from this announcement or any other source to fill these vacancies.
  • Alternative work schedule, staggered work hours may be available.
  • Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.
  • Cost-of-Living Allowances (COLA): Puerto Rico includes COLA. See COLA Rates 2026.
Suitability Requirements:
  • Prior IRS Employment - Former employees will be subject to a screening of their prior conduct with the Service. The Taxpayer First Act of 2019, 26 U.S. Code 7804, prohibits the IRS from rehiring certain former employees who were removed from service.
  • Tax Check - Must undergo a review of income tax verification. To check the status of your tax record go to: (https://www.irs.gov/individuals/get-transcript). If you are not in compliance, you will be determined unsuitable for employment with IRS.
  • Fingerprint/Criminal History Check - This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information regarding your rights refer to Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. Applicants who disqualify themselves will not be evaluated further.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Accountability
  • Attention to Detail
  • Customer Service
  • Decision Making
  • Flexibility
  • Influencing/Negotiating
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork


The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Rating: Your application will be evaluated in accordance with the Service's Merit Promotion Plan. A quality group rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level groups, Superior/Best Qualified, Highly Qualified and QualifiedCategory rating will be used to rank and select eligible candidates.

Referral: Eligible applicants rated in the highest quality group, may be referred to a selecting official for consideration.

Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a rating of Highly Qualified orbetter to be rated as "well qualified" to receive special selection priority.

If you are selected, you may be subject to all requirements listed in the Requirements, Qualifications, and Additional Information sections of this announcement which includes, Prior Employment/Tax Checks, Fingerprint/Criminal History checks.

Internal Revenue Service

WHY IS THE IRS A GREAT PLACE TO WORK? As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world's biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all. The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged & supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career.

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov

Agency contact information

IRS Brookhaven External
Email
HCO.EO.BRKEXT@irs.gov
Address
IT
1111 Constitution Ave NW
Washington, DC 20224
US

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