Clarification from the agency

Your application will be considered if you are a: • GSA IT employee • GSA surplus or displaced employees in the local commuting area who qualify for the Career Transition Assistance Program (CTAP) You must be serving on a career or career-conditional appointment, or under a noncompetitive Special Appointing Authority which provides for conversion to a permanent position in the Competitive Service.

We are currently filling one vacancy, but additional vacancies may be filled as needed.

1. Provides leadership and oversight of government and contractor performance to orchestrate IT service delivery of digital infrastructure technologies, including, data/voice/video network, telecommunications, remote access technologies, and audio/visual communications management. Work involves managing one or more major multi-year IT initiatives of such magnitude they must be carried out through multiple related IT projects.
2. Determines needs, scope, and priorities of projects to support the organization as well as a wide variety of supporting business functions, taking into account the full range of technological, economic, business, and political factors that may have an impact. As appropriate, develops, implements, and ensures compliance with plans, policies and standards, infrastructures and architectures that establish the technical operational platform of the technical service portfolio.
3. Evaluates business system requirements, assesses policy needs, and develops policies to govern IT activities throughout the organization. Takes a leadership role in resolving problems and taking actions to advance the fundamental goals and objectives of programs when intense resistance is encountered due to significant organizational or philosophical conflict, competing objectives, or major resource limitations. Undertakes or directs special studies. Prepares, supervises, or directs the preparation of special reports or position papers involving broad aspects of IT concern.
4. Develops proficiency in contract/subcontracting management, particularly managing different types of contracts, such as Cost, Firm Fixed Price, Time and Materials, Research and Development, Hybrid, Interagency, Operations and Sustainment, etc. Oversees the effective delivery of IT services in support of Division responsibilities through contract management and oversight in coordination with one or more Contractor Officer Representative (COR), Contract Specialist (CS) and Contracting Officer (CO). Ensures effective conduct of financial management of a Division through planning, formulation and execution of a budget, including alignment with the technology business management framework.
5. Directs the work of the division. Provides technical and administrative supervision to and oversees the daily operations of the organization. Ensures agency policies and priorities are followed. Plans work to be accomplished by subordinates, sets and adjusts priorities, and prepares schedules for completing work. Develops performance standards and evaluates work performance of subordinates. Gives advice, counsel, and instruction to employees on both work and administrative matters. Hears and resolves minor complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager. Effects minor disciplinary measures (e.g., warnings and reprimands) and recommends action in more serious cases. Interviews candidates for vacant positions in the unit and recommends appointments, promotions, and reassignments. Identifies and provides training needs. Finds ways to improve production and/or increase the quality of work of the organization directed. Carries out Equal Opportunity policies and program activities.

Conditions of employment

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Meet time-in-grade within 30 days of the closing date, if applicable
• Register with the Selective Service if you are a male born after 12/31/1959

If selected, you must meet the following conditions:

Qualifications

For each job on your resume, provide:

• the exact dates you held  each job (from month/year to month/year)
• number of hours per week you worked (if part time).    

If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume.

The GS 15 salary range starts at $160,836 per year. Locality pay will be determined upon selection.

Applicants applying for the GS-15 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the nine competencies AND one year of specialized experience equivalent to the GS-14 level in the Federal service as described below:

IT SPECIALIST COMPETENCY REQUIREMENTS:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 

• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 

• Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. 

• Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. 

• Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations 

• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 

• Problem Solving -Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. 

• Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

• Technical Competence – Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

SPECIALIZED EXPERIENCE REQUIREMENTS:

Specialized experience is experience applying interrelationships of multiple IT Specialties and technology lifecycle management; acting as an authoritative IT related program expert, providing advice and guidance for effective execution; developing and articulating a vision, strategy and goals for a technology-focused program or organization; leading multiple cross-functional teams that provide or support delivery of modern technology or digital product(s), platforms or services; building relations and alignment with customers and stakeholders; and advising senior leadership on technology strategy, modernization efforts, and future investments and initiatives. 

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

A panel of Subject Matter Experts (SMEs) will review theapplication of qualified candidates and assign a score for each of the five required Knowledge, Skills, and Abilities (KSAs) based on the experience documented in the resume and narrative responses.

1. Skill in applying principles and practices of IT program and project management, including oversight of large-scale, multi-year digital infrastructure initiatives
2. Knowledge of Administration, Agency, and organizational objectives and the ability to strategically plan, budget, and prioritize to deliver technically and financially sound solutions that are compliant with policies and standards.
3. Skill in leadership, relationship management, consensus building, and communications with the ability to advance fundamental goals and objectives under resistance or conflict. 
4. Skill in government acquisition and budgeting with an ability to develop and manage various types of complex federal IT contracts (e.g.,cost, firm fixed price, time and materials, hybrid, etc.) and to defend and manage the formulation and execution of a budget.
5. Ability to provide comprehensive technical and administrative supervision to a division, ensuring organizational alignment with agency policies and priorities.

Demonstration of these KSAs must be supported by your application. Applicants should also make note of each KSA, as you will be asked to address them later in the application process.

Consideration will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). You should list any relevant performance appraisals and incentive awards in your resume so that information will be taken into consideration during the selection process.  If selected, you may be required to provide supporting documentation.

If you are eligible under GSA’s Career Transition Assistance Plan (CTAP), your resume must clearly demonstrate experience in at least 3 of the 5 required Knowledge, Skills, and Abilities (KSAs) to receive priority consideration.