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Management Analyst

Department of Veterans Affairs
Veterans Benefits Administration
Veterans Benefits Administration

Summary

This position is in the Isakson VA Regional Office, Atlanta, Georgia, within the Veteran Readiness and Employment (VR&E) division. The VR&E Officer is responsible for all VR&E operations within the purview of the regional office. The efficiency with which the Management and Program Analyst carries out his/her duties directly impacts the ability of the VR&E Officer to provide the complete range of Vocational Rehabilitation and Employment services.

Overview

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Accepting applications
Posted yesterday · Apply by 08/03/26
Due by 11:59 p.m. ET on August 3, 2026
This job will close when we have received 50 applications which may be sooner than the closing date. Learn more
Location
1 vacancy in the following location:
Work site options
Telework eligible
Yes—as determined by the agency policy.
Remote job
No
Relocation expenses reimbursed
No
Salary
$94,654 - $123,052 per year
Pay scale & grade
GS 12
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Not required
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Other
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
316-26-MM-13013993 (NBU)
Control number
877835000

This job is open to

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Clarification from the agency

This vacancy is open ONLY to current, permanent employees of the Department of Veterans Affairs and current/former VA employees who are CTAP eligible.

Duties

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Specific duties include:

  • The Management Analyst (MA) is directly responsible to the VR&E Officer in several key areas. The MA serves as senior advisor to the administrative staff which is supervised by the Assistant VR&E Officer; is responsible for assisting the VR&E Chief and his subordinate managers/supervisors by performing inĀ­ depth mission, process, and administrative systems analyses; serves as a project manager; and carries out a complete range of senior administrative support.
  • Coordinates the work of the "support staff" to the end that the manager is free from administrative details and able to concentrate totally on mission management. This includes administrative/program outreach to VR&E personnel in the out-based locations in Augusta, Columbus, Savannah, Tifton, Kennesaw State University, Fort Moore, Fort Eisenhower, Fort Stewart, and Robins Air Force Base. While this does not entail staff supervision, it does require the services of a recognized and proven expert in successful administrative management in a VBA business line.
  • The manager to whom the MA reports (VR&E Officer) serves as VR&E's Contract Officer Representative for the purview of the regional office across Georgia. The MA is responsible for providing administrative/technical support to the manager in this endeavor. This MA assists with establishing and monitoring contracts into the case management system and assists in contract monitoring and all other necessary actions.
  • Initiates, directs, coordinates, and conducts studies involving realignment of services, changes in organizational structure and methods of operations to promote efficiency and productivity. This includes conducting in-depth studies on the progress/effectiveness of the four major processes in the VR&E Program (personal contact, outreach, entitlement determinations, and employment placements). Results of those studies must be effectively reduced to written technical reports with accurate information and sound advice/recommendations for ensuring compliance with VBA standards for addressing the rehabilitation to employment needs of America's Veterans and their qualified beneficiaries. These reports must present viable solutions to problems in the areas of hands-on customer service, work flow, case management, staffing utilization, as well as the proper use of available resources. After review and acceptance by local VR&E management, these reports may be used by top station management in making decisions that have significant impact on business line operations.
Work Schedule: Full-time, Monday through Friday 8:00AM - 4:30PM
Compressed/Flexible: Available
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Management Analyst; PD418950
Relocation/Recruitment Incentives: Not Authorized.
Financial Disclosure Report: Not Required.

Requirements

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Conditions of employment

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 1-year trial period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

  • your performance and conduct;
  • the needs and interests of the Agency;
  • whether your continued employment would advance organizational goals of the Agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Additional Conditions of Employment are as follows:
  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary or trial period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
  • Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 08/03/2026.

TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.

  • For a GS-12 position you must have served 52 weeks at the GS-11 level.
  • If you are a current VBA employee outside of the commuting area seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-12 (or higher) and the promotion potential of your current position must be at least None.
The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:
GS-12 Grade Level:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade level (GS-11) in the normal line of progression for the occupation in the organization. Specialized experience includes basic qualitative and quantitative techniques to analyze, evaluate, and measure the effectiveness and efficiency of organizational operations. Specialized experience also includes skill in applying communication techniques sufficient to present plans and proposals convincingly.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: While the work is primarily sedentary, some walking, bending, stooping, and carrying of light materials is present in this position.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Education

There is no educational substitution at this grade level.

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), https://www.va.gov/EMPLOYEE/documents/The-Fair-Chance-to-Compete-Act.pdf

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review: Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information)

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

    • Accountability
    • Attention to Detail
    • Customer Service
    • Decision Making
    • Flexibility
    • Influencing/Negotiating
    • Integrity/Honesty
    • Interpersonal Skills
    • Learning
    • Reading Comprehension
    • Reasoning
    • Self-Management
    • Stress Tolerance
    • Teamwork
  • Problem Solving: Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical judgements.
  • Organizational Development: Knowledge of the principles of organizational development and change management theories, and their applications.
  • Strategic Thinking: Formulates effective strategies consistent with the business and competitive strategy of the organization in a global economy. Examines policy issues and strategic planning with a long-term perspective. Determines objectives and sets priorities; anticipates potential threats or opportunities.
  • Customer Service: Works and communicates with clients and customers (e.g., any individuals who use or receive the services or products that your work unit provides, including individuals who work in your agency or in other agencies or organizations outside the Government) to satisfy their expectations. Committed to quality services.
  • Oral Communication: Expresses ideas and facts to individuals or groups effectively; makes clear and convincing oral presentations; listens to others; facilitates an open exchange of ideas.
  • Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
  • Project Management: Applies principles, methods, or tools for developing, scheduling, coordinating, monitoring, evaluating, and managing projects and resources, including technical performance.
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
To preview the application questionnaire, click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13013993

The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.

Veterans Benefits Administration

OUR MISSION: "To fulfill President Lincoln's promise to care for those who have served in our nation's military and for their families, caregivers, and survivors." How would you like to become a part of a team providing compassionate care to Veterans?

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families, and other beneficiaries.

The Values are Integrity, Commitment, Advocacy, Respect, and Excellence ("I CARE").

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips.

Agency contact information

Marraine Melton
Phone
601-364-7240
Email
marraine.melton@va.gov
Address
Atlanta Regional Benefit Office
1700 Clairmont Rd
Decatur, GA 30033
US

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Learn more about what it's like to work at Veterans Benefits Administration, what the agency does, and about the types of careers this agency offers.

http://www.va.gov/jobs

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