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Supervisory Health System Specialist (Community Based Outpatient Clinics Manager)

Department of Veterans Affairs
Veterans Health Administration
VA Loma Linda Health Care System

Summary

The Supervisory Health Systems Specialist directly reports to the Associate Director of Operations. Provides administrative and operational leadership for multiple CBOCs, overseeing workflows, budgets, policy compliance, strategic planning, and COTR responsibilities. Collaborates with clinical and administrative leaders to ensure patient access, high-quality care, and efficient service delivery across all assigned clinics. Relocation/Recruitment Incentives is authorized for this position.

Overview

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Accepting applications
Posted yesterday · Apply by 08/03/26
Due by 11:59 p.m. ET on August 3, 2026
Location
1 vacancy in the following location:
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
No
Salary
$124,085 - $161,313 per year
Pay scale & grade
GS 13
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
75% or less - You may be expected to travel for this position.
Appointment type
Permanent
Occupations and job series
Supervisory status
Yes
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Not Required
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
CBSX-13016639-26-MC
Control number
877760600

This job is open to

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Clarification from the agency

This announcement is open to all VHA Employees. Qualified applicants will be considered and referred in the following order: 1) Current, permanent Loma Linda VHA Employees; 2) Current, permanent VISN 22 VHA Employees; 3) All other qualified VHA Employees.

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Duties

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Duties include but are not limited to:

- Manages administrative and operational functions of multiple CBOCs, ensuring effective and compliant clinic operations.
- Coordinates with Primary Care, Specialty Care, Nursing, and Business Managers to align CBOC operations with VHA, VISN, and facility goals.
- Provides oversight of contracted CBOCs and serves as COTR for all CBOC-related contracts and leases.
- Supervises GS-09, GS11, and GS-12 staff supporting CBOC operations, providing leadership, guidance, and performance evaluation.
- Develops, implements, and monitors CBOC program policies, goals, and performance measures.
- Prepares for Joint Commission, EPRP, and other external surveys by coordinating required documentation and readiness activities.
- Oversees the management of patient wait times, ensuring accurate workload reporting and timely access to care.
- Collaborates with OIT to ensure accuracy of clinical, administrative, and workload data across CBOCs.
- Formulates and executes annual budgets, manages fund control points, and recommends resource adjustments.
- Conducts long- and short-range planning to support patient care needs and operational effectiveness.
- Leads process improvement initiatives using audits, data analysis, and performance tools to address deficiencies and enhance operations.
- Prepares controlled correspondence, including responses to Congressional, GAO, and OIG inquiries.

Work Schedule: Monday - Friday 8:00 AM - 4:30 PM
Telework: May be available on ad-hoc basis
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Health System Specialist (Community Based Outpatient Clinics Manager)/PD145870
Relocation/Recruitment Incentives: Authorized
Permanent Change of Station (PCS): Not Authorized

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
  • As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • Your performance and conduct;
  • The needs and interests of the agency;
  • Whether your continued employment would advance organizational goals of the agency or the Government; and
  • Whether your continued employment would advance the efficiency of the Federal service.
  • Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/03/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Individual Occupational Requirement: The 0671 series requires specific education or experience to be met in order to be appointed into a position of this series. You must meet the pre-determined Education or Experience Individual Occupational Requirement below as set by Office of Personnel Management (OPM),

  • Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR
Specialized Experience: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:
  • Missions, organizations, programs, and requirements of health care delivery systems;
  • Regulations and standards of various regulatory and credentialing groups; and
  • Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.
You may qualify based on your experience as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Qualifying specialized experience can include:
  • Manage CBOC operations, ensuring compliance with VHA/VISN policies, overseeing wait-list processes, coordinating with clinical leadership, and supporting Joint Commission/EPRP readiness.
  • Directed budget formulation and execution for CBOCs, maintaining internal controls, monitoring fund usage, and recommending resource adjustments to meet operational needs.
  • Lead long- and short-range planning, analyzing workload and performance data, developing goals, and implementing process improvements to enhance program efficiency and patient access.
  • Serve as COTR, monitoring contractor performance, certifying invoices, evaluating compliance with contract requirements, and recommending improvements to contracted services.
You will be rated on the following Competencies for this position:


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: No special physical demands such as above average ability, dexterity, or strength are required to perform the work. Work is sedentary, and the employee may sit comfortably. There may be some walking, standing, bending, carrying of light items, driving of an automobile, etc. Fieldwork may involve traveling to other facility sites of care, interviews, meetings, and sources of information.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Additional information

This job opportunity announcement may be used to fill additional vacancies.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

Agency contact information

Michelle Covert
Phone
(385) 201-7032
Email
michelle.covert@va.gov
Address
Jerry L Pettis Memorial Veterans Hospital
11201 Benton Street
Loma Linda, CA 92357
US

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