• Perform professional work supporting the functionality and administration of the court's Case Management/Electronic Case Files System (CM/ECF-NextGen) and other national and locally developed applications.
• Analyze workflows and deliver programmatic enhancements leveraging traditional and AI technologies.
• Write and document code to specification, develop custom reports and flowcharts, and perform routine testing.
• Prepare written documentation for users and IT staff that is clear and effective.
• Provide support for user applications, such as Microsoft Windows, Microsoft Office (Office 365), Adobe Acrobat, and computer hardware and software to all court units
• Assist in hardware/software installs, updates, and decommissioning.
• Perform content updates as requested to various internal and external websites.
• Address support calls from the information technology (IT) help desk.
• Carry a court-issued cell phone and be available to respond to customer issues.
• Assist in training end users and IT personnel on local and national applications.
• Perform other related duties, as assigned.

Conditions of employment

Applicants must be U.S. citizens or lawful permanent residents seeking U.S. citizenship.

This position requires the incumbent to work on-site at the Robert H. Jackson United States Courthouse in Buffalo, New York, but will serve as part of the district-wide IT team supporting all divisional offices of the court (Buffalo and Rochester). Work will be performed in an office setting. Travel to the Rochester divisional office and other locations may be required. Occasional emergency weekend and after-hours coverage may also be required.

Employees must adhere to a Code of Conduct. The Court provides reasonable accommodations to applicants with disabilities. Veterans' preference is not a factor used in Judicial Branch appointments. Positions with the U.S. Courts are excepted service appointments, which are "at will" and may be terminated with or without cause. Employees are required to use electronic funds transfer for payroll deposit.

Background Investigation - This is a high-sensitive position within the Judiciary. Employment will be considered provisional pending successful completion of an OPM background investigation and credit check and a favorable suitability determination. Investigative updates are required every five years.

Qualifications

Minimum Requirements:

A minimum of two years of experience with troubleshooting, repairing, and installing IT hardware and software. Ability to travel as needed. Ability to lift and move equipment up to 50 pounds is required.

Preferred Qualifications/Court Preferred Skills:

• An associate degree or higher from an accredited college or university in CS, MIS, or other relevant field of study.
• Knowledge of and skill in using current information technology applications including AI.
• Knowledge and experience in at least one programming language.
• Knowledge of Drupal and SharePoint Administration.
• Knowledge of court operations and its national applications such as CM/ECF, CEO, and JMS.
• Knowledge of operating systems Linux, Microsoft Windows Server, and iOS.
• Knowledge of relational databases and SQL.
• Skill in training and/or instructing court personnel in relevant hardware and software programs.
• Ability to communicate technical information effectively (orally and in writing) to IT Staff and end users.
• Excellent organizational, verbal, and written communication skills. Many user interactions are with remote users with varying technological skills.
• Ability to work independently and/or with minimal supervision.
• Ability to exercise good judgment regarding proper business attire.
• Ability to comply with the Code of Conduct for Judiciary Employees and court confidentiality requirements.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documents to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and evaluate your relevant professional, educational, and work experiences as it relates to fundamental competencies, identified in the Qualifications section above, required for this position.