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Medical Support Assistant (Office Automation)

Department of Defense
Military Treatment Facilities under DHA
DHA Army Health Clinic Guthrie - Psychology Services

Summary

About the Position: This position is located within the Guthrie Army Health Clinic, Mental Health Department at Fort Drum, New York.

Salary negotiation may be available for those candidates who are new to Federal service.

This is a Direct Hire Solicitation.

Overview

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Accepting applications
Posted yesterday · Apply in 3 days
Due by 11:59 p.m. ET on July 27, 2026
Location
1 vacancy in the following location:
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
No
Salary
$40,736 - $52,957 per year
Pay scale & grade
GS 5
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Occasional travel - Up to 5% Business Travel required.
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Not Required
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
HSJA-26-13015045-DHA
Control number
877546800

Duties

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  • Greet patients to verify nature of the visit and/or refer to appropriate personnel.
  • Maintain appointment system to assist in scheduling various types of appointments.
  • Receive phone calls to provide general hospital information.
  • Resolve complaints of a local administrative nature and refers other complaints to the appropriate authorities.
  • Assist patients with completion all necessary forms prior to being seen by the provider.
  • Maintain and monitor patient appointment schedules for the clinic/practice.
  • Respond to emergency calls and notifies emergency medical personnel.
  • In-process and out-process patients, families/caregivers and guests.

Requirements

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Conditions of employment

  • Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
  • A Personnel Security Investigation is required.
  • This position is subject to a background investigation to determine your suitability for Federal employment.
  • This position is required to be screened for and obtain necessary immunizations/vaccinations (hepatitis, influenza, etc.), unless exempted by a licensed physician.
  • This position requires a qualified typist (minimum 40 words per minute).

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes greeting patients in person or telephonically, gathering patient information to determine eligibility of care, and maintaining files pertaining to patient treatments.

OR

Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR

Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages.

Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

  • Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
  • You will be required to provide proof of U.S. Citizenship.
  • One year trial/probationary period may be required.
  • Direct Deposit of Pay is required.
  • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
  • Multiple positions may be filled from this announcement.
  • Salary includes applicable locality pay or Local Market Supplement.
  • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
  • Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.
  • Advanced In-Hire may be authorized
  • This position is subject to TDY or business travel requirements to various locations. This may require travel via privately owned vehicles, commercial transport platforms, and/or military aircraft, ships, and vehicles.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position.

Veterans and Military Spouses will be considered along with all other candidates.

Military Treatment Facilities under DHA

At the Defense Health Agency (DHA), our Mission is to support the National Defense Strategy and Service Military Departments by leading the Military Health System (MHS) as an integrated, highly reliable system of medical training, readiness, and health. As the health care delivery arm of the MHS, DHA is crucial to supporting the Department of Defense's integrated system of readiness and health. DHA manages a global health care network of military and civilian medical professionals and more than 400 military hospitals and clinics around the world.

DHA is a joint, integrated Combat Support Agency that enables the Army, Navy, and Air Force medical services to provide a medically ready force and ready medical force to Combatant Commands in both peacetime and wartime. The DHA supports the delivery of integrated, affordable, and high quality health services to the MHS beneficiaries and is responsible for driving greater integration of clinical and business processes across the MHS.

Agency contact information

Army Applicant Help Desk
Website
https://portal.chra.army.mil/hr_public?id=app_inq
Address
JT-DD83CS EAST DHN - GUTHRIE
DO NOT USE
Fort Drum, NY 13602
US

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