Clarification from the agency

Open to the Public

IT Support Specialist

Information Services Division 

Salary: $87,271 - $90,661

This is a non-supervisory position.

Job Summary: 

This job is with the Information Services (IS) Division, Office of the Sergeant at Arms (SAA), U.S. House of Representatives (House). The IS division procures, manages and supports technology-related resources and projects for the Office of the SAA, and collaborates with other House offices to ensure the security and efficiency of SAA information systems.   

Incumbent deploys, maintains and decommissions hardware and software (Windows computers and iOS mobile devices), provides technical support (phone, email and desk-side), and assists with technical projects.  Incumbent must possess strong technical and customer service skills and be able to efficiently multi-task in a fast-paced environment. Ability to stay organized and communicate effectively is a must.

Duties:

Typical duties include, but are not necessarily limited to:

• Configures and deploys desktops computers, laptops, peripherals and mobile devices
• Creates and manages Active Directory user accounts and distribution groups
• Troubleshoots desktop and mobile device problems
• Provides technical phone and desk-side support to end users
• Supports disaster recovery and business continuity programs

Conditions of employment

• USA Jobs Conditions of Employment

Qualifications

Job Requirements: 

• Bachelor’s degree or equivalent experience. 
• Intimate working knowledge of desktop operating systems

Preferred Qualifications:

• N/A

Skill Requirements: 

CORE

• Adaptability - Ability to deal calmly and effectively with high stress situations and work persistently when facing obstacles. Ability to work well in ambiguous situations, adjust quickly to change, and easily consider new approaches. Collaboration - Ability to foster a sense of unity and trust within teams, breaking down silos and promoting teamwork across departments. Ability to encourage and facilitate cooperation, pride, trust, and group identity. Skill in working with others to achieve goals. 
• Communication - Ability to convey ideas and information to different audiences through verbal and written means. Knowledge of different writing techniques for different document types and purposes. Ability to create written documents that are complete, grammatically accurate, and technically sound. Ability to articulate ideas clearly through speech. 
• Customer Orientation - Values and delivers high quality, professional, responsive, and innovative service to internal and external customers. Builds and maintains effective customer relations that result in satisfaction; holds self and others accountable for quality outcomes. 
• Decision Making - Skill in making sound, well-informed, and objective decisions, taking into consideration the potential impact and implications of the decisions. Ability to commit to action even in uncertain situations. 
• Organizational Awareness - Knowledge of the structure, functions, and dynamics present within the U.S. House of Representatives and the SAA. Knowledge of relevant policies and procedures that govern the organization. Knowledge of how the SAA fits within the broader context of Federal agencies and how it contributes to government functioning. 
• Planning and Coordination - Ability to organize work, set priorities, and determine resource requirements. Ability to determine short- or long-term goals and strategies to achieve them. Ability to coordinate with others to accomplish goals. Skill in monitoring progress in relation to desired outcomes. 
• Problem Solving - Ability to identify problems; skill in determining accuracy and relevance of information. Ability to use sound judgment to generate and evaluate alternatives, develop effective solutions, and make recommendations. 

LEADERSHIP

• Leadership skills are not a requirement at entry for this job, but may be required at a later point to fulfill the duties of the job. 

SPECIALTY

• Information Security - Knowledge of the principles, methods, and tools for protecting information and information systems from unauthorized access, use, disclosure, disruption, modification, or destruction in order to provide confidentiality, integrity, and availability. 

Work Schedule:

Full-time, permanent. Monday – Friday, 8:30 a.m. – 5:00 p.m.

Must be able to work outside of normal business hours - evenings and weekends may be required. 

Physical Requirements and Work Environment:

This job is based in a typical office environment. Role requires equipment weighing up to 25 lbs. The incumbent should be capable of meeting physical requirements, which may include sitting, lifting, bending, crouching, walking, and standing. 

Other Significant Factors:

• Job requires on-call support.
• Job requires local travel within the Washington, DC metropolitan area.
• Job may be required to report to work in all conditions.
• Job may require various shifts, extended hours or weekends.

 Applicant Instructions:

Qualified candidates should submit a resume and cover letter by 7:00 p.m. on August 3, 2026. Applicants will receive an email response indicating receipt of their cover letter and resume. Submission of these documents does not guarantee an interview.

Applicants will be considered without regard to race, color, national origin, religion, sex (including marital or parental status), disability, or age.

The SAA is an equal opportunity employer and is committed to building and maintaining an inclusive and diverse work environment. Employment with the U.S. House of Representatives is at-will. This position has been determined to be Non-Exempt from the overtime provisions of the Fair Labor Standards Act. 

Employment is contingent upon satisfactorily completing a criminal history records check.

A preemployment drug test is required for positions requiring a security clearance. 

Veterans’ Preference Information:

Hiring for this position is governed by the Veterans Employment Opportunities Act. 

Only applicants seeking veterans’ preference consideration should email saa.veoa@mail.house.gov for further information. Please note the word “Veteran” in the subject line and note the job title in the body of the email.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Candidates will be evaluated using a structured interview process.