Clarification from the agency

• Current Cybersecurity and Infrastructure Security Agency (CISA) competitive service federal employees with career or career-conditional tenure • CISA Career Transition Assistance Program (CTAP)

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Typical work assignments at the GS-13 level include, but are not limited to:

• Assessing policy needs and collaborate with stakeholders to develop policies to govern cyber activities.
• Monitoring and providing analysis on gathered feedback on customer satisfaction and internal service performance to foster continual improvement.
• Assisting/Conducting audits of information technology (IT) programs and projects.
• Developing, maintaining, and communicating program-to support consistent execution and informed decision-making.
• Building and sustaining productive relationships with customers, IT process owners, service managers, product owners, procurement officials, and interagency stakeholders to coordinate requirements, service delivery, and policy outcomes.
• Establishing and maintaining communication channels with stakeholders.
• Identifying service delivery gaps, security control weaknesses, and procurement-related risks.

Typical work assignments at the GS-14 level include, but are not limited to:

• Balancing and prioritizing services to meet overall customer requirements, constraints, and objectives.
• Evaluating trade-offs among cost, schedule, performance, and security to recommend project costs, design concepts, and design changes across the acquisition life cycle.
• Developing, maintaining, and communicating program-to support consistent execution and informed decision-making.
• Managing the internal relationship with information technology (IT) process owners supporting the service, assisting with the definition and agreement of Operating Level Agreements.
• Briefing leadership on significant service performance issues, tailoring messages to the audience and decision needed.
• Developing recommendations for optimization, upgrades, and corrective actions; and track issues to resolution.
• Collaborating with stakeholders to develop policies to govern cyber activities.
• Providing guidance across the total acquisition life cycle (including National Security Systems where applicable).

Conditions of employment

• You must be a U.S. citizen.
• Complete the initial online assessment and USA Hire Assessment, if required.
• Selective Service - Males born after 12/31/59 must be registered or exempt from Selective Service see http://www.sss.gov/
• All Federal employees are required to participate in Direct Deposit/Electronic Funds Transfer for salary payments.
• DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
• You must be able to obtain and maintain a security clearance suitable for Federal employment as determined by a background investigation. This may include a credit check, a review of financial issues, as well as certain criminal offenses and illegal use or possession of drugs.
• Current Federal employees must meet time-in-grade requirements.
• You will continue to serve the remainder of the one-year probationary period, if required.
• This position may be designated as essential personnel. Essential personnel must be able to serve during continuity of operation events without regard to declarations of liberal leave or government closures due to weather, protests, and acts of terrorism or lack of funding. Failure to report for or remain in this position may result in disciplinary or adverse action in accordance with applicable laws, rules, and regulations (5 U.S.C. 7501-7533 and 5 CFR Part 752, as applicable).
• This position has been identified as a drug testing designated position (TDP) for purposes of the CISA's Drug-Free Workplace Program. All applicants tentatively selected for this position will be required to submit to a drug test to screen for illicit/illegal drug use prior to receiving a final offer of employment. A final offer of employment is contingent upon a negative drug test result. After appointment, you may be subject to periodic random drug testing.

Qualifications

Do NOT copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. Your resume must describe your work and experience, in your own words.

To be considered minimally qualified for this position, you must demonstrate that you have the required proficiency level of competencies and experience for the respective grade level in which you are applying.

REQUIRED COMPETENCIES: Experience must be Information Technology (IT)-related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. You must have IT-related experience demonstrating each of the required competencies listed below and must meet or exceed the minimum proficiency level established for each by grade level. For more information, see Competency-Based Qualification Standard for the Information Technology Management Series, 2210.

You qualify at the GS-13 and GS-14 grade level, if you have:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
4. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
5. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
6. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
7. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
8. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
9. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

AND

SPECIALIZED EXPERIENCE: In addition to meeting the qualification requirement listed above, you must have at least one year of specialized experience at the next lower GS-grade level (or equivalent). Specialized experience is experience that has equipped you with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

You qualify at the GS-13 grade level, if you have:
EXPERIENCE: At least one (1) year of specialized experience at the GS-12 grade level (or equivalent) performing at least four (4) of the following duties:

1. Defining technical related programs and projects;
2. Developing technical plans, strategy and policies to support and align with organizational cybersecurity initiatives and regulatory compliance;
3. Developing methods to monitor and measure risk, compliance, and assurance efforts;
4. Managing the underlying technical operational processes;
5. Advocating for changes in policy that will support new initiatives or required changes/enhancements;
6. Consulting with customers to evaluate functional requirements and translate functional requirements into technical solutions;
7. Overseeing the development, implementation and evaluation of solutions for cybersecurity tools integration based on systems requirements, capabilities, and constraints to ensure the design meets customers' satisfaction; OR
8. Managing the technical planning process to ensure that developed solutions meet customer requirements.

You qualify at the GS-14 grade level, if you have:
EXPERIENCE: At least one (1) year of specialized experience at the GS-13 grade level (or equivalent) performing at least four (4) of the following duties:

1. Leading development of methods to monitor and measure risk, compliance, and assurance efforts;
2. Reviewing needs analysis to determine opportunities for new and improved business process solutions are relevant to the organization;
3. Reviewing technical data to ensure they meet customer requirements;
4. Administering policy guidance to technical management, staff and users;
5. Recommending the appropriate measures through internal and/or external product releases (alerts, advisories, etc.);
6. Conducting risk and vulnerability assessments to protect infrastructure assets and mitigate network vulnerabilities;
7. Providing advisory services to leadership to ensure the proper operation of technical systems throughout an organization;
8. Providing technical expertise of current and evolving best practices in cybersecurity and to the broader stakeholder community; OR
9. Leading partnership meetings with external stakeholders.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Time-in-Grade Requirements: Under competitive merit promotion procedures, any individual who is currently holding, or who has held within the previous 52 weeks, a General Schedule (GS) position under a non-temporary appointment in the competitive or excepted service, must meet "time-in-grade" requirements (have served 52 weeks at the next lower grade of the grade for which you are applying).

Time After Competitive Appointment: By the closing date specified in this job announcement, current Federal civilian employees must wait at least 90 days after their latest non-temporary appointment from a competitive service referral certificate before promotion, transfer, reinstatement, reassignment, or detail.

All qualification requirements, including Time-in-Grade, must be met by the closing date of this announcement. Qualification AND Time-in-Grade claims will be subject to verification.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Influencing/Negotiating
• Information Management
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Oral Communication
• Problem Solving
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork
• Technical Competence

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

For Competitive Merit Promotion Applicants: The highest rated candidates will be referred to the hiring agency.

For Non-competitive Appointment Eligibles: All qualified candidates will be referred to the hiring agency.

Career Transition Assistance Program (CTAP) Eligibles: This program applies to Federal service employees whose positions have been deemed surplus or no longer needed, or employees who have been involuntarily separated from a federal service position within the competitive service. To receive selection priority for this position, you must: 1) meet eligibility criteria for CTAP; 2) be rated in the well-qualified category for this vacancy with a score of 85 or above; and 3) submit the appropriate documentation to support your CTAP eligibility. For information on eligibility criteria and required documentation, go to: Career Transition (opm.gov)

Structured Resume Review: Subject matter experts (SMEs) will review your resume to determine your technical qualifications for this position based on the required specialized experience. SMEs will not review additional information beyond your resume (e.g., cover letter). Applicants passing the structured resume review will move on to the next phase of the assessment process.

To preview the application questionnaire, click here: https://apply.usastaffing.gov/ViewQuestionnaire/13013181