Clarification from the agency

This job is open to current permanent Department of Veterans Affairs employees, current permanent Federal employees of other agencies, and all US citizens. NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.

Videos

The MoPOC AMSA works collaboratively with clinicians and administrators from other services lines, including Orthopedics, Podiatry, and Primary Care, and clinics including Amputee Clinic, Complex Bracing Clinic, Home-Based Clinic, Telephone Clinic, and Telehealth Clinics, in an interdisciplinary coordinated care delivery model.

Major Duties:

• Serves as initial point of contact for the MoPOC program in communication with medical units, clinics, patients, other agencies (e.g., non-VA O&P fabrication facilities, etc.), and other program stakeholders.
• Respond to or refer questions and concerns that will range from simple to complex in nature, to accomplish team goal setting, ensure that medical needs of patients are met, and to resolve patient concerns.
• Serves as a point of contact for individuals seeking information pertaining to MoPOC program policies and for patients seeking CBOC-based or home-based Orthotic/Prosthetic care, or having other inquiries, and will appropriately direct patients to appropriate levels of care or seek appropriate assistance in doing so.
• Provides accurate and appropriately detailed information about MoPOC, its functions and standard operating procedures, appropriately manage sensitive information, and communicate tactfully and effectively with individuals with medical and non-medical backgrounds, electronically, by phone, in person, and in writing, with internal and external customers.
• Build and manage several clinics electronically using existing administrative software tools, schedule patient appointments in MoPOC clinics, and track, review, and respond to electronic orders, consults, and other elements in the electronic medical record and relevant medical systems.
• Coordinates the use of clinical space for the MoPOC CPO in multiple CBOCs, along with patient home visits and other off-site patient visits as needed (e.g., assisted living facility), and closely monitors clinic appointment availability, and adjusts as necessary to support the program and clinician needs and optimize clinic utilization.
• Assists with route planning for the MoPOC CPO.
• Calls Veterans with reminders for the next day's appointments to minimize no-shows.
• Runs the Return-To-Clinic list and the Consult Report and scheduling patients appropriately.
• Coordinates with VA travel for Veterans that require assistance in traveling to CBOCs to receive MoPOC care; and carrying out protocols in advance of home-visits.
• Assists the CPO with restoring inventory in the MoPOC vehicle, cleaning the vehicle, and transporting items in and out of the vehicle at the beginning and end of each day.
• Prepares a daily report for the CPO including the next day's clinic schedule with 3 noteworthy information pertaining to the status of items to be delivered and any other relevant information.
• Communicates with appropriate purchasing/shipping/receiving staff to ensure smooth timely procurement of all purchased items required by the MoPOC CPO for patient care.
• Maintains and updates a spreadsheet daily to indicate status of all supply orders relevant to patient care.
• Ensures that the MoPOC CPO receives goods necessary for patient care (e.g., prosthetic parts) by boxing and shipping goods that need to be sent out for production, and by unboxing, organizing, labeling, and binning items for patient fitting and delivery.
• Modifies the patient schedule as needed to ensure that patient items are ready for fitting and delivery as needed.
• Following established protocols, the MoPOC Advanced MSA may travel occasionally with the MoPOC CPO to CBOCs or patient homes to photo-document program work for the purpose of raising program awareness.
• Performs other duties as assigned.

Work Schedule: Full-time, Monday-Thursday, 7:00am-5:30pm
Compressed/Flexible: Yes, this position operates on a compressed tour as listed above.
Recruitment Incentive (Sign-on Bonus): Not authorized
Permanent Change of Station (Relocation Assistance): Not authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 06570F
Permanent Change of Station (PCS): Not authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/20/2026.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English: Must be proficient in basic written and spoken English.
• Education/Experience:
  • Experience. No experience required.
  • Education: Must possess a High School Diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

Grade Determinations: In addition to the basic requirements, you must meet the grade specific requirement:

GS-06: Advanced
Experience: One year of experience equivalent to the GS-05 grade level. To be creditable, this experience must be equivalent to the next lower grade level, GS-05, and demonstrate the knowledge, skills, and abilities associated with current MSA responsibilities. Experience at this level includes, but is not limited to: Advising clinical staff on current administrative processes. Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling, canceling, re-scheduling patient appointments and/or consults including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).
AND
Demonstrated Knowledge, Skills, and Abilities. Candidates must also demonstrate all of the KSAs below:

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• Advanced knowledge of the technical health care process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-06.

Physical Requirements: The MoPOC AMSA functions primarily within the Peoria CBOC, though may at times travel with the MoPOC CPO to CBOCs or to patient homes. The MoPOC AMSA picks up and moves parcels for the purpose of preparing patient items for fitting and delivery by the CPO.
Ensuring Continuous Patient Care: This incumbent may be required to provide coverage and travel to other clinics to include the outlying community-based outpatient clinics (CBOC's) to ensure that patients can receive uninterrupted care even if there are staffing shortages or unexpected absences.
The MoPOC AMSA assists the MoPOC CPO in loading and unloading the vehicle on a daily basis. This position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position requires potentially long periods of continued sitting, with intermittent bending, pulling, and pushing. Movement between work areas within the health care system is expected. Occasional lifting of objects up to 30 pounds may be required. The incumbent will occasionally interface with patients in person and may be exposed to patients who are combative secondary to delirium, dementia, or psychiatric disorders. The incumbent must be a mature, flexible, sensible individual capable of working effectively in stressful situations, and be able to shift priorities based on patient and department needs.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Area of Consideration - Eligible applications will be reviewed and referred in the following order:

1. Current permanent VA employees of the facility.
2. All other VA employees.
3. All other applicants.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.