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Beneficiary Feedback Support

Department of the Interior
Bureau of Trust Funds Administration
BTFA - Trust Operations - Field

Summary

Make an impact while you learn. The Semester of Service Program offers students a volunteer project-based opportunity to support real Federal missions, gaining hands-on experience and valuable career-ready skills. The government-wide "Semester of Service" Student Volunteer Program enables Federal agencies to engage students in unpaid, project-based assignments of limited duration aligning with each agency's strategic priorities.

Overview

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Accepting applications
Posted yesterday · Apply by 07/15/26
Due by 11:59 p.m. ET on July 15, 2026
Location
6 vacancies in the following location:
Work site options
Telework eligible
Yes—as determined by the agency policy.
Remote job
No
Relocation expenses reimbursed
No
Salary
$0 - $0 without compensation
Pay scale & grade
GS 00
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Part-time
Travel Required
Not required
Appointment type
Internships
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Not Required
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
DE-13000260-26-RM
Control number
875812000

This job is open to

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Clarification from the agency

Open to students currently enrolled, seeking a diploma/degree at an accredited educational institution on a full or half-time basis as defined by the institution. Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (title 25, USC Section 472). Verification form BIA -4432 must be submitted with the application if claiming Indian Preference. No other documents will be accepted.

Duties

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Work Schedule and Flexibilities:
One academic term (approx. 12-14 weeks)
Hybrid (In office + telework)
Number of Positions: 6
Preferred Term(s): Fall 2026


This project engages students in meaningful, non-governmental support activities that enhance beneficiary experience through data gathering, analysis, and communication improvements. It strengthens real-world skills in research, communication, data interpretation, and customer-experience design.

Students will support customer-experience initiatives by:

  • Assisting with survey preparation, deployment, and analysis
  • Compiling and categorizing beneficiary feedback
  • Supporting development of call scripts, FAQs, and resource materials
  • Logging and analyzing trends from beneficiary inquiries
  • Assisting with outreach campaign preparation (non-decision-making roles)

Student Learning Objectives:
  • Develop skills in data analysis, survey methods, customer experience practices
  • Gain experience in communications writing and resource development
  • Practice professional reporting, project management, and outreach planning

Deliverables
  • Summary report of customer experience survey findings
  • Categorized beneficiary feedback dataset (non-PII)
  • Draft call scripts, FAQs, and resource materials for staff review
  • Inquiry-trend dashboard or summary brief
  • Outreach campaign support materials (templates, draft messages, timelines)

The government-wide "Semester of Service" Student Volunteer Program, as authorized under 5 U.S.C §31114 and 5 CFR Part 3085, enables Federal agencies to engage students in unpaid, project-based assignments of limited duration. These assignments are designed to align with each agency's strategic priorities, offering participants practical experience within Federal operations while supporting the advancement of targeted initiatives.

Requirements

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Conditions of employment

To participate in this Program, you must:

  • Must be a U.S. Citizen or U.S National studying in the U.S. or abroad. Any remote work must be completed domestically within the United States.
  • Be enrolled not less than half-time in an accredited junior college, college, university, or other accredited educational institution throughout the 90 day Semester of Service opportunity. Students graduating before December 1, 2026 are not eligible.
  • Qualifying educational institutions must be located within the United States.
  • Be in good academic standing as defined by your institution.
  • Commit to volunteering 8 - 20 hours per week for a minimum of 90 days.
  • Complete all required onboarding documentation assigned by the Department of the Interior and your academic institution.
  • Agree to volunteer. This position is unpaid. No compensation, stipends, or hiring preference will be granted from this work. You may use this volunteer experience to qualify for future jobs you choose to apply for.
  • Agree to understanding volunteers are not Federal employees.
  • Not be a current federal employee. Current federal employees can reach out to the contact below to inquire about job detail opportunities.

Qualifications

Applicants will be considered based on their knowledge, skills or abilities related to project needs.

Education

To qualify, you must be enrolled not less than half-time in an accredited junior college, college, university, or other accredited educational institution. You also must be in good academic standing as defined by your institution. Attach a copy of your transcripts to your application package for verification.

Additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be evaluated by Department of the Interior personnel to determine your eligibility for the position and your application will be forwarded to the project manager for review.

Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Reorganization Act of 1934 (Title 25, USC, Section 472). Verification Form BIA-4432 must be submitted with the application if claiming Indian Preference. Indian Preference eligibles not currently employed in Federal service may be appointed under the Excepted Service Appointment Authority Schedule A, 213.3112(a)(7). Consideration will be given to Non-Indian applicants in the absence of qualified Indian Preference eligibles.

Bureau of Trust Funds Administration

Agency contact information

Semester of Service
Phone
000-000-0000
Email
pathways_pmf@ios.doi.gov
Address
Bureau of Trust Funds Administration
4400 Masthead St NE.
Albuquerque, NM 87109
US

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Learn more about what it's like to work at Bureau of Trust Funds Administration, what the agency does, and about the types of careers this agency offers.

https://careers.doi.gov/

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