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Intermediate Care Technician

Department of Veterans Affairs
Veterans Health Administration
Central Texas Veterans Health Care System (CTVHCS)

Summary

The Intermediate Care Technician (ICT) serves as an advanced technician in outpatient care settings (primary care, mental health, specialty clinics) within the Department of Veterans Affairs. ICTs provide direct patient care under the supervision of licensed personnel, supporting clinical operations at VA medical centers, community-based outpatient clinics. Supports patient care, documentation, and education to improve outcomes for Veterans.

Overview

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Accepting applications
Posted yesterday · Apply by 07/13/26
Due by 11:59 p.m. ET on July 13, 2026
Location
1 vacancy in the following location:
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
No
Salary
$51,878 - $67,443 per year
Pay scale & grade
GS 7
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Not required
Appointment type
Permanent
Occupations and job series
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
Yes
Drug test
No
Security clearance
Other
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
CAZM-12996805-26-CMW
Control number
875464500

This job is open to

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Clarification from the agency

This job is open to current permanent Department of Veteran Affairs employees, and current permanent Federal employees of other agencies and all US Citizens. DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.205) for this occupation.

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Duties

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CTVHCS is in the process of making a cultural change, shifting from a disease-focused approach to a health and wellbeing approach, in order to implement the Whole Health System of Care. This is a VA-wide initiative to provide a comprehensive and systematic approach to improve healthcare delivery at all stages of Veteran care. This entails moving from an episodic, "siloed" approach to an interdisciplinary, holistic approach, emphasizing self-care in the larger context of well-being. All staff in this facility will be part of this process, shifting the focus from the question, "What's the matter with you?" to the question, "What matters to you, and how can we help you live your best life?" This strategy also involves integrating a full range of conventional approaches with Complementary and Integrative Health (CIH) approaches in order to optimize lifelong health and well-being, as defined by the Veteran, rather than narrowly focusing on disease management.

As an Intermediate Care Technician, you will:

  • Provide advanced technical patient care in outpatient settings, including primary care, mental health, and specialty clinics.
  • Perform patient screening, clinical assessments, and collect health histories.
  • Assist with crisis intervention and behavioral/psychiatric situations.
  • Support licensed staff with complex, specialized, and potentially life-threatening situations.
  • Operate and maintain medical equipment; collect and prepare specimens for lab processing.
  • Respond to emergencies, including performing CPR and using AEDs as needed.
  • Accurately document care, interventions, and patient responses in electronic health records.
  • Educate patients within scope of care and assist with follow-up.
  • Collaborate effectively with interdisciplinary teams and communicate clearly with patients and staff.
  • Apply knowledge of medical protocols, safety procedures, and clinical judgment in all aspects of care.

Work Schedule: Full-time, Monday - Friday, 7:00 a.m. - 3:30 p.m.
Virtual: This is not a virtual position.
Position Description/PD#: Intermediate Care Technician/PD99968A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Requirements

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Conditions of employment

Basic Requirements:

  • English Language Proficiency. In accordance with 38 U.S.C. 7403(f), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English.
  • You must be a U.S. Citizen to apply for this job
  • To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  • Selective Service Registration is required for males born after 12/31/1959
  • Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/13/2026.

Positions in this series provide technical support to medical or health personnel in a variety of clinical settings. Technician experience is defined as experience that required application of the knowledge, methods, and techniques of the position to be filled.

You may qualify based on your experience and/or education as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Specialized experience is experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of an Intermediate Care Technician, and is typically in or related to this position. Qualifying specialized experience includes:

  • Recognizing and responding to life-threatening situations using established protocols.
  • Understanding legal and ethical considerations of critical care (e.g., consent, patient rights, advanced directives).
  • Taking and recording diagnostic signs to perform patient evaluations and screenings.
  • Assisting in behavioral/psychiatric situations, including crisis intervention.
  • Supporting licensed personnel with complex, specialized, and potentially life-threatening situations.
  • Operating medical equipment and collecting/preparing specimens.
  • Documenting care and interventions in electronic health records.
  • Communicating effectively with patients, families, and interdisciplinary teams.
  • Experience must demonstrate the ability to perform the full range of technical patient care duties in outpatient clinical settings under the supervision of licensed staff. OR,
Education: Applicants may substitute education for the required experience. To qualify based on education at this grade level, you must have successfully completed one year of graduate education or an internship directly related to the position, from an accredited college or university. One year of full-time graduate education is typically 18 semester hours, unless otherwise defined by the school. Part-time graduate education is creditable proportionally. OR,

Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond one-half year of graduate study. Equivalent combinations of creditable specialized experience and education from an accredited college or university may be used to meet total qualification requirements. Only education beyond 9 semester hours of graduate-level study may be applied. If using a combination, a transcript is required.

Preferred Experience:
  • Evidence of Lean Belt training or experience.
  • Professional Governance participation.
  • Certified Nursing Assistant.
  • Current BLS certification.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Note: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Note: If your school was accredited by the Department of Education (DOE) at the time of graduation but is no longer listed on the DOE website, you must provide documentation of accreditation with your application packet.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

  • Attention to Detail
  • Customer Service
  • Decision Making
  • Diagnostic Medical Testing
  • Emergency Care
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Reading Comprehension
  • Self-Management
  • Stress Tolerance
  • Teamwork
  • Technical Competence

USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.205) for this occupation.

The Central Texas Veterans Health Care System, based in Temple, TX (between Austin and Dallas), is one of the VA's largest systems. It includes hospitals in Temple and Waco, clinics in Austin, Brownwood, Cedar Park, College Station, Palestine, and La Grange, CLCs in Temple and Waco, a domiciliary, specialty units in Waco, Vet Centers in Austin and Harker Heights, and a VA-DoD Sleep Clinic in Killeen. Texas has no state income tax.

Agency contact information

Connie Waldrop
Email
Consuelo.Waldrop@va.gov
Address
VA Central Texas Health Care System
1901 Veterans Memorial Drive
Temple, TX 76504
US

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