Clarification from the agency

The area of consideration is current, permanent employees of the VA Caribbean Healthcare System and satellite offices. ICTAP is outside of this area of consideration.

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• Process mileage reimbursement claims, coordination of special mode transportation and processing all other costs associated with travel of patients to receive care.
• Determines method of payment for authorized and unauthorized ambulance claims submitted for consideration.
• Writes or selects appropriate letters explaining disposition of unauthorized travel claims.
• Explains regulatory guidelines to beneficiaries when submitting any unauthorized ambulance claims to the VA Medical Center for consideration of payment.
• Investigates authorizations, orders, and/or utilizes the Computerized Patient Record System(CPRS) to review medical records, forwards for supervisory approval and submits all documents for payment utilizing appropriate fund control point for reference.
• Determines when a waiver from the deductible is needed when processing mileage reimbursements.
• Prepares appropriate documentation for travelers according to government rates or substantial rates.
• Makes special arrangements per physician documentation according to traveler's medical condition and/or preference with a high priority emphasis on SCI (spinal cord injury), TBI (traumatic brain injury), and OEF/OIF (Operation Enduring Freedom and Operation Iraqi Freedom) patients.
• Corresponds with physicians, travelers, and vendor to determine the most dependable and economical mode of transportation.
• Documents and prepare statistical ambulance reports to supervisor upon request for fiscal year budget. Maintains and controls filing system in accordance with VA regulations.
• Reviews requests for reimbursement of travel costs, assures compliance with regulations and procedures, reconciles vouchers, and prepares certifications for payment.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patients.
• Access printed and electronic files containing sensitive data which must be protected under the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and VHS&RA policy.
• Contact external personnel to the agency for the obtainment of services, sharing of information and authorization, clarification or denial of payment.
• Assures accuracy of all patient funds transactions recorded, including all deposits and withdrawals, and can be held financially accountable to correct any errors made by the employee.
• Assures that all appropriate VA forms are used correctly and regulations followed.
• Receives on a daily basis all Special Mode Transportation requests (new referrals and renewals for the different modes of transportation).
• Interviews and explain the rules and procedures for the Special Mode Transportation Program to patients and family members either in person or by telephone.
• Arranges all modes of transportation via ambulance, wheelchair van,air ambulance, commercial airlines or VA station drivers and vehicles (Veterans Transportation Service VTS).
• Initiates the recovery of improper payment made to the beneficiary or contracted vendor.
• Balances, reconciles, and adjusts invoices for payment. Perform audits and special projects reviews, when needed.
• Receives invoices directly from hired vendors, for payments of transportation services.
• Certifies that invoices received are in accordance to the current price list approved by the station and/or current contract services prices.
• Forwards all invoices certified for payment to Finance Service for processing.
• Identifies incorrect payment and forward the information to the supervisor for investigation and bill of collections, if applies.

Work Schedule: Monday to Friday 7:30am - 4:00pm
Telework: Ad-hoc
Virtual: This is not a virtual position.
Position Description/PD#: Voucher Examiner/PD12667A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

Conditions of employment

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/10/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. General Adjustment SF-50's with the effective date of within the last year do not provide the information to reflect time-in-grade requirement has been met and therefore cannot be the only SF-50. If you are currently serving in a Hybrid Title 38 position, your SF-50's must reflect you have been in the position longer than one year

Selective Placement Factor(s)
Must be proficient in spoken and written English and Spanish.


You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: process mileage reimbursement claims, coordination of special mode transportation and processing all other costs associated with travel of patients to receive care. Determines method of payment for authorized and unauthorized ambulance claims submitted for consideration. Investigates authorizations, orders, and/or utilizes the Computerized Patient Record System (CPRS) to review medical records, forwards for supervisory approval and submits all documents for payment utilizing appropriate fund control point for reference. Reviews requests for reimbursement of travel costs, assures compliance with regulations and procedures, reconciles vouchers, and prepares certifications for payment. Access printed and electronic files containing sensitive data which must be protected under the provisions of the Privacy Act.
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You will be rated on the following Competencies for this position:

• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Reading Comprehension
• Self-Management
• Stress Tolerance
• Teamwork

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work requires no special physical demands, but will require some physical effort such as standing walking, bending or sitting.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.