• Performs varying degrees of complexity in cleaning processes for facility to include but not limited to lodging units, common areas, office, bathhouse, laundry facility, etc. Demonstrates proficiency related to daily service, checkout, deep cleaning, and special project cleaning assignments based on program cleaning standards.
• Vacuums, sweeps, and mops floors; dusts, polishes, cleans, and moves furniture.
• Cleans walls, doors, ceilings, stand-up/ceiling fans, light fixtures, exterior of air vents, windows, sills, tracks, blinds and curtains.
• Removes trash, places in dumpsters, and replaces liners.
• Cleans washers and dryers and ensures machines are operational.
• Cleans common area spaces to include bathhouses, vending rooms and ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, storerooms and storage spaces.
• Places proper number of amenities in room to include consumables/non-consumables, linen, kitchen, and bathroom.
• Removes and replaces bed linen, inspects mattresses and pull-out sofas, and moves/re-positions beds upon guest checkout, weekly, or at a guest's request. .
• Cleans coffee makers, ice buckets, beverage kits, refrigerators, stove tops, cookware, utensils, cutlery, cups/glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers, and microwaves to include proper programming of its respective clock/time.
• Ensures dishwashers are clean and in working condition.
• Cleans vanities, mirrors, hardware, cabinets/shelving, toilets, bath tubs/shower stalls, tile, and bathroom exhaust fans. Replaces bathroom terry and linens to include shower curtains.
• Cleans irons, removes excess water and replaces as necessary, cleans ironing boards and replaces covers as necessary, cleans and ensures proper functionality of luggage racks and ensures proper numbers of clean male/female hangers are available in closets.
• Ensures in-room guest directories are clean and organized; TVs are clean and programmed to proper channel and volume; alarm clocks are properly programmed with back-up battery and in room phones are clean, properly programmed, and in working condition.
• Performs deep cleaning as required by program standards (e.g., on a scheduled basis and upon check-out of guests in "pet friendly" rooms and in rooms that had an ADA service animal), which includes, but is not limited to: defrosting the refrigerator, cleaning windows (inside and out), replacing and/or cleaning drapes, moving furniture and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment), cleaning walls/woodwork, and other such tasks.
• Counts, sorts, inspects, and prepares linen for operational use.
• Applies Blood Borne Pathogen criteria to determine potential safety concerns related to contaminated linens and applies appropriate NGIS protocols during daily service activity.
• Completes maintenance requests for items broken, defective, or in need of replacing.
• Performs basic, routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary.
• Maintains the cleanliness, inventory, and organization of housekeeping carts and linen carts.
• Reports any damages or valuables (e.g. large amounts of cash, jewelry, or confidential/sensitive
• information) left out in the open by guests to the supervisor.
• Reports any activity that appears unsafe, illegal, or suspicious to the supervisor.
• Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions.
• Communicates with the front desk when identifying lost and found items by annotating all relevant information to facilitate retrieval of the item for that specific guest.
• Maintains key control for assigned key and reports any issues immediately to the supervisor.

Conditions of employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• This position is required to do considerable standing, bending, walking, pushing, pulling, and climbing.
• This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
• Must have ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds is required.
• Assisted lifting, moving and carrying in excess of 45 pounds may be required. May be required to climb/descend stairs and properly placed stepladders.

Qualifications

Able to apply general knowledge of cleaning procedures and proper use of cleaning equipment and approved, commonly used chemicals (including MSDS) and adherence to basic safety policies is required.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement. Resumes will be rated based on the information provided to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume.