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Supervisory IT Specialist

Department of Veterans Affairs
Deputy Assistant Secretary for Information and Technology
Infrastructure Operations (IO)

Summary

Join VA's Infrastructure Operations (IO) to deliver and maintain secure, high-availability IT and cloud solutions. Help protect and modernize mission-critical systems and support quality services for Veterans. Work in a dynamic, innovative environment as Supervisor IT Specialist. Apply Now! Located in the Principal Deputy Assistant Secretary (PDAS)/Infrastructure Operations (IO)/Enterprise Service Management (ESM)/Product Services & Platform Management(PSPM).

Overview

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Accepting applications
Posted yesterday · Apply by 07/09/26
Due by 11:59 p.m. ET on July 9, 2026
Location
1 vacancy in the following location:
Work site options
Telework eligible
Yes—as determined by the agency policy.
Remote job
No
Relocation expenses reimbursed
No
Salary
$107,446 - $139,684 per year

The salary listed is the base salary. Once a selection has been made and the location known, the salary with locality will be determined.

Pay scale & grade
GS 14
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
25% or less - You may be expected to travel for this position.
Appointment type
Permanent
Occupations and job series
Supervisory status
Yes
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Not Required
Position sensitivity and risk
High Risk (HR)
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
DHA-IO-26-HS-12996656-NBU
Control number
875052700

This job is open to

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Clarification from the agency

Open to current permanent employees (career or career-conditional) of the Department of Veterans Affairs (competitive or excepted), Current permanent Federal employees eligible for transfer, former federal employees eligible for Reinstatement, veterans eligible for consideration under VEOA, Certain Military Spouses, Peace Corps/VISTA, disabled individuals eligible under Schedule A, and those eligible under current Interchange Agreements.

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Duties

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  • Lead and supervise platform/product enablement support.
  • Manage data management, implementation and maintenance of IT operational management, foundational products and security controls of the platform.
  • Manage implementation and sustainment of technical, management, and operational security controls.
  • Ensure high availability and reliability of both on-premises and cloud-based infrastructure services.
  • Optimize IT processes for performance, modernization, automation, and efficiency across VA enterprise systems.
  • Oversee response to incidents involving mission-critical networks, systems, and applications.
  • Conduct audits and assessments to ensure compliance with VA and federal IT policies and regulations.
  • Collaborate cross-functionally with engineers, project managers, and stakeholders to meet evolving business needs.
  • Develop, document, and enhance standard operating procedures for infrastructure operations.
  • Mentor and train staff in infrastructure technologies and best practices.
  • Support digital transformation and innovation initiatives impacting Veterans and their families.
  • The Supervisory IT Specialist directs the tracking and reporting of Platform/Product services process management, improvement efforts and manages a list of consolidated, qualified, dismissed and prioritized platform/product Pipeline.
  • Directs the development of platform/products policy and strategy including short and long-term organizational goals, objectives, and strategic initiatives, as well as business process transformation initiative.
  • Strong leadership skills to negotiate effectively with management officials to accept and implement recommendations where the proposals involve substantial agency-wide resources, require extensive changes in established procedures, or may be in conflict with the desires of the activity.
  • Provides oversight and coordination across OIT on platform/products processes and provides expertise and direction on IT and organizational management concepts, practices, and procedures.
  • Coordinates and conducts presentations and briefings on platform/product services programs and operations to a wide variety of audiences within VA and other government agencies.
  • This position manages, supervises, develops, delivers, and support information technology (IT) systems and services.
  • This position also performs high level administrative functions.

This is a Non-Bargaining Unit Position.

This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles:

Cybersecurity Code 431 - Knowledge Manager: Responsible for the management and administration of processes and tools that enable the organization to identify, document, and access intellectual capital and information content.

Cybersecurity
Code 411: Technical Support Specialist: Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable).

For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways

Position Description/PD#: Supervisory IT Specialist/PD175140
Travel Required: Occasional travel may be required as needed for this position.
Work Schedule: Monday-Friday 8 am-4:30 pm
Compressed/Flexible: As determined by the Agency Policy
Virtual: This is not a virtual position.


Physical Demands: The work is sedentary, but may involve periods of walking, and standing in conjunction with travel and to attendance at meetings and conferences away from the work site. Some employees may carry light items, such as papers, books, or small parts. The work does not require any special physical effort.

Working Conditions: The work area is adequately lighted, heated, and ventilated. The environment involves everyday risks or discomforts that require normal safety precautions. Some employees may occasionally be exposed to uncomfortable conditions in such places as research and production facilities.

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Selectee is subject to background/suitability investigation.
  • Selected applicant will be required to complete an online onboarding process.
  • Complete the initial online assessment and USAHire Assessment, if required.
  • To be considered for this position, applicants must complete all required steps in the process.
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
    - your performance and conduct;
    - the needs and interests of the agency;
    - whether your continued employment would advance organizational goals of the agency or the Government; and
    - whether your continued employment would advance the efficiency of the Federal service.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/09/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement.

You must meet the Minimum Qualification Requirements, Specialized Experience and Selective Placement Factors to qualify for this series as described below.

Minimum Qualifications Requirements

EXPERIENCE:
To qualify for this position, you must have information technology-related experience demonstrating all of the four competencies listed below. Ensure that this experience is clearly described in your resume:

  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
-AND-

Specialized Experience for GS-14: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Specialized experience is defined as leading ServiceNow platform enablement strategies and operations; overseeing the development, governance, and maintenance of core platform products such as the CMDB, Discovery, and CSDM aligned data structures; and coordinating day to day platform activities across VA organizations. It should also include directing data management initiatives such as data-lake integration and platform security; ensuring compliance with VA privacy and security requirements; and evaluating platform performance metrics to identify strengths, weaknesses, and improvement opportunities in delivering secure, data driven, and reliable services

-AND-

Selective Placement Factor: In addition to the minimum qualifications described above, you must meet the following requirement(s) to be considered qualified for the position: Leading ServiceNow Platform operational functions, including end to end management of the Configuration Management Database (CMDB), enterprise Discovery architecture, Platform multi-instance security, data governance and quality frameworks, and security-aligned data integration across enterprise platforms such as data lakes.


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

It is the policy of the VA to not deny employment to those who have faced financial hardships or periods of unemployment.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position at this grade level.

Additional information

This job opportunity announcement may be used to fill additional vacancies.

This is not a remote position. OIT has multiple worksites at various duty locations, and the individual(s) selected may be assigned to any federal government work site. This announcement will NOT be used for changing duty locations. If selected, and you are a current VA employee, and not on an approved exemption, you will continue to report to your current duty location.

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

The Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):


The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Cheating on an assessment may also result in your removal from consideration.

In order to be considered for this position, you must complete all required steps in the process.

Deputy Assistant Secretary for Information and Technology

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

The Office of Information and Technology (OIT) thrives on diversity. We recruit, develop, and sustain a 16,000+ team of employees and contractors who use their talents and backgrounds to deliver technologies and services that improve the Veteran experience. With Fortune 500 executives, lifelong public servants, government leaders, and service members transitioning out of the military - we have built a team whose primary motivation is to serve. That motivation drives us to identify improvement areas, become change agents, and transform OIT into a lean, agile, Veteran-focused enterprise.

OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans.

OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology.

Agency contact information

Recruitment Team One A
Email
VAOITOPSHRRPTeam1A@va.gov
Address
DAS for Information Technology - 116
810 Vermont Ave. NW
Washington, DC 20240
US

Visit our careers page

Learn more about what it's like to work at Deputy Assistant Secretary for Information and Technology, what the agency does, and about the types of careers this agency offers.

https://digital.va.gov/careers/

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