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Staff Assistant

Department of the Treasury
Internal Revenue Service
Taxpayer Services Operations Support

Summary

WHAT IS THE TS - TAXPAYER SERVICES DIVISION??

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
  • Position(s) are to be filled in following area:
    • Taxpayer Services Operations Support - Capital Management & Oversight
If you are selected for a location, that location will become your official post of duty.
REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Overview

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Accepting applications
Posted this week · Apply in 2 days
Due by 11:59 p.m. ET on July 8, 2026
Location
1 vacancy in the following location:
Work site options
Telework eligible
Yes—Telework eligible positions do not guarantee telework.
Remote job
No
Relocation expenses reimbursed
No
Salary
$94,654 - $123,052 per year

The range reflects the minimum locality to maximum locality for locations listed in the announcement. Salary will be based on selected duty location.

Pay scale & grade
GS 12
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time - Tour of Duty - Day Shift: Monday - Friday: Start and stop times between 6:00 a.m. and 6:00 p.m
Travel Required
Occasional travel - You may be expected to travel for this position.
Appointment type
Permanent - Career Conditional/Career Appointment requires a 1 year probationary period and three years of continuous service to move from Career Conditional to a Career appointment.
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Not Required
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
26-12993183K-TSS-301-12
Control number
875028000

Duties

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The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

  • Oversees assigned BOD program area projects assigned by the supervisor. Performs special studies and
    research projects or assignments, which require application of expertise and mature judgment. Develops
    and analyzes the facts needed and recommends the action to be taken on particular matters. Reviews and
    summarizes information from a variety of sources for the use of the supervisor, exercising sound judgment
    and knowledge of the purpose of such information. Participates in the planning and conducting of studies of
    various aspects of the Service's administrative programs and operations to provide a basis for procedural or
    compliance determinations. Reviews and prepares reports for assigned supervisor.
  • Acts as point of contact for the assigned program office responding to internal and external requests for
    assistance in a minimum amount of time. Carries out routine, high priority or special tasks, and
    assignments. This encompasses a wide variety of issues sometimes involving sensitive and confidential
    matters. Independently researches all facets of issues for which program office is responsible and, with
    mature judgment and discretion, makes administrative decisions affecting the program office.
  • Recommends office operating procedures. These procedures include, but are not limited to,
    correspondence, scheduling, travel, and protocol matters. Provides advice and quality control for all
    activities of the assigned office. Provides guidance to staff and members regarding proper correspondence
    formats and procedures. Assures correspondence prepared by the staff meets all governing practices.
    Keeps current on policies, plans, goals and missions of the assigned office and operating division, as well
    as all regulations, which influence administrative operations.
  • Maintains files and/or records containing confidential employee/labor relations materials; has advance notice
    of personnel actions and access to management recommendations on contract negotiations; and/or attends
    regularly scheduled management meetings on labor relations problems, grievance responses and answers to
    unfair labor practices.
  • Exercises control over the Supervisor's calendar. Schedules appointments and executes guidance and
    priorities in managing Supervisor's time and keeps them apprised of emerging commitments. Prepares and
    ensures briefing decks are reviewed and provided to meeting participants within established guidelines.
    Attends meetings and takes notes, which are later summarized and distributed as necessary. Follows-up on
    commitments made at meetings and advises the Supervisor of progress.

Requirements

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Conditions of employment

  • Probationary Period - All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding.
  • Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position.
  • Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.
Key Eligibility Requirements:
  • U.S Citizenship - Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.
  • Selective Service Registration - Males born after December 31, 1959 are required to be registered with the Selective Service System or prove they are exempt from having to do so.
  • Personal Identity Verification (PIV) - Must provide 2 forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies.

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS OR ADDTIONAL INFORMATION SECTIONS

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIRMENTS - SPECIALIZED EXPERIENCE GS-12:
You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position must include:

  • Acquiring, validating, and analyzing information, drawing conclusions, and developing alternatives;
  • Performing program analysis and evaluating the effectiveness of new and modified program objectives assigned and their interrelationships among organizational divisions;
  • Working with executives and customers to establish and maintain effective relationships and gain confidence and cooperation;
  • Preparing and presenting findings and recommendations, including carrying out specific action regarding controversial issues, through written and oral communication. Monitoring personnel and performance actions through organizational-specific performance programs;
  • Preparing funding requisitions, purchase card requirements/procedures, and shopping card procedures to pay for needed expenses, such as training, supplies, and events. Coordinating the routing and control of incoming and outgoing correspondence, including summary notes and suggestions concerning subject matter prior to supervisor referral.

AND

You must also meet the following requirement(s):

  • PERFORMANCE RATING: Current federal employees must have at least a fully successful or equivalent performance rating to receive consideration.
  • TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"
  • TIME IN GRADE (TIG): Federal employees must meet time-in-grade requirements. For positions above the GS-05,applicants must meet applicable time-in-­grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03, or 04 positions.
  • MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have:
    • Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
    • Completed a formal vocational training program; or
    • Received a statement from school authorities agreeing with your preference for employment rather than continuing your education.

For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

  • If you are selected for a location, that location will become your official post of duty.
  • Telework Eligible Positions: Telework eligible positions do not guarantee telework.
  • In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
  • Additional jobs may be filled from this announcement or any other source to fill these vacancies.
  • Alternative work schedule, staggered work hours may be available.
  • Salary: The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.
Suitability Requirements:
  • Prior IRS Employment - Former employees will be subject to a screening of their prior conduct with the Service. The Taxpayer First Act of 2019, 26 U.S. Code 7804, prohibits the IRS from rehiring certain former employees who were removed from service.
  • Tax Check - Must undergo a review of income tax verification. To check the status of your tax record go to: (https://www.irs.gov/individuals/get-transcript). If you are not in compliance, you will be determined unsuitable for employment with IRS.
  • Fingerprint/Criminal History Check - This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information regarding your rights refer to Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. Applicants who disqualify themselves will not be evaluated further.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  • Attention to Detail
  • Customer Service
  • Decision Making
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork


Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

Rating: Your application will be evaluated in accordance with the Service's Merit Promotion Plan. A quality group rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level groups, Superior/Best Qualified, Highly Qualified and Qualified Category rating will be used to rank and select eligible candidates.

Referral: Eligible applicants rated in the highest quality group, may be referred to a selecting official for consideration.

Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a rating of Highly Qualified orbetter to be rated as "well qualified" to receive special selection priority.

If you are selected, you may be subject to all requirements listed in the Requirements, Qualifications, and Additional Information sections of this announcement which includes, Prior Employment/Tax Checks, Fingerprint/Criminal History checks.

Internal Revenue Service

WHY IS THE IRS A GREAT PLACE TO WORK? As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world's biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all. The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged & supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career.

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov

Agency contact information

IRS Kansas City External
Email
KCJobs@irs.gov
Address
TS - Operation Support
1111 Constitution Ave NW
Washington, DC 20224
US

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