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Program Specialist (Employee Engagement)

Department of Veterans Affairs
Veterans Health Administration
Central Alabama Veterans Healthcare System (CAVHCS)

Summary

The primary purpose of this position is to serve as a Program Specialist for the Employee Engagement Program at Central Alabama Veterans Health Care System (CAVHCS). The incumbent is responsible for the coordination and oversight of the Employee Engagement Program and All Employee Survey process for the CAVHCS a two-division health care system (Montgomery, AL and Tuskegee, AL) with seven outpatient clinics. This position is a direct report to the Deputy Director.

Overview

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Accepting applications
Posted yesterday · Apply by 07/08/26
Due by 11:59 p.m. ET on July 8, 2026
Location
1 vacancy in the following location:
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
Yes—You may qualify for reimbursement of relocation expenses in accordance with agency policy.
Salary
$74,678 - $116,362 per year
Pay scale & grade
GS 11 - 12
Promotion potential
12
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
50% or less - This is a dual campus facility. Weekly travel is required between CAVHCS campuses located in Montgomery and Tuskegee, Alabama. Occasional travel to CAVHCS Community Based Outpatient Clinics located in Alabama and Georgia will be required.
Appointment type
Permanent
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Other
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
CBTB-12983309-26-JMC
Control number
874943600

This job is open to

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Clarification from the agency

Current permanent employees of Central Alabama Veterans Healthcare System will be given first consideration; Open to current Employees VA Nationwide.

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Duties

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Major Duties

  • Planning and administration of the Employee Engagement Program and All Employee Survey process.
  • Develop, maintain, and enhance the Employee Experience and staff satisfaction levels by ensuring performance meet or exceed expectations and that the facility is a preferred employer of choice.
  • Develops long-range facility plans, goals, objectives and milestones. Conduct studies based on organizational health and develop program evaluation metrics to drive growth in performance and effectiveness of the facility's journey.
  • Knowledge of the core components of Employee Engagement and Empowerment: Human Interactions; Access to Information; Access to Growth/Development; Employee Recognition; and Work-Life balance
  • Knowledge of broad agency administrative practices such as correspondence control practices, office processes, regulations, and rules.
  • Skills with information management systems to support the Program, including database management, data analysis and reporting, and flowchart creation. Knowledge and proficiency in the use of Microsoft Office programs and Share Point.
  • Develops program guidance, motivational materials and information to facilitate participation in program initiatives including fact sheets, brochures, booklets, etc., that increase communication with the target audience.
  • Serves on various committees to support the organization.
  • Responds to one-time or ad hoc data requests from various levels of leadership. which may be coordinated with other members of the health care system and the supervisor.
  • Represents medical facility at the Network level on staff satisfaction issues.
  • Conducts workshops, seminars, and other meetings with different levels of staff, etc. to explain and/or improve customer service. Makes on-the-spot presentations and/or conducts focus groups.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday through Friday: 8:00 a.m. to 4:30 p.m.
Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist (Employee Engagement)/PD108600 and PD108620
Travel: This is a dual campus facility. Weekly travel is required between CAVHCS campuses located in Montgomery and Tuskegee, Alabama. Occasional travel to CAVHCS Community Based Outpatient Clinics located in Alabama and Georgia will be required.
Relocation: Relocation Incentive is authorized. You may qualify for reimbursement of relocation expenses in accordance with agency policy.

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  • Selective Service Registration is required for males born after 12/31/1959
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/08/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11 and for a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

You may qualify based on your experience and/or education as described below:

GS-11 Grade Level

  • GS-11 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge and experience in the following: evaluating and implementing best practices by working with staff to ensure that effective systems are supported with necessary resources to support employee engagement activities; data analysis using qualitative and quantitative methods to measure and evaluate the effectiveness employee engagement efforts; plan organizational events, projects and meetings; excellent verbal and written communication skills to work with facility staff to promote employee engagement; communicate to executive leadership and senior management recommendations that may involve substantial facility resources; training, facilitating, and managing inter-disciplinary teams to plan, organize, and direct team studies. OR,
  • Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR,
  • Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond.
GS-12 Grade Level
  • GS-12 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Advanced experience and knowledge in the following: evaluating and implementing best practices by working with staff to ensure that effective systems are supported with necessary resources to support employee engagement activities; data analysis using qualitative and quantitative methods to measure and evaluate the effectiveness employee engagement efforts; plan organizational events, projects and meetings; excellent verbal and written communication skills to work with facility staff to promote employee engagement; communicate to executive leadership and senior management recommendations that may involve substantial facility resources; training, facilitating, and managing inter-disciplinary teams to plan, organize, and direct team studies.
There is no education substitution for the GS-12.

Physical Requirements: No special physical demands such as above average ability, dexterity, or strength are required to perform the work. Employee will spend a significant amount of time using a computer. Work is sedentary and the employee may sit comfortably. There may be some walking, standing, bending, carrying of light items and driving of an automobile, etc. Field work may involve traveling to interviews, meetings, and sources of information.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

This job opportunity announcement may be used to fill additional vacancies.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position:

  • Attention to Detail
  • Customer Service
  • Decision Making
  • Flexibility
  • Integrity/Honesty
  • Interpersonal Skills
  • Learning
  • Reading Comprehension
  • Reasoning
  • Self-Management
  • Stress Tolerance
  • Teamwork


Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Veterans Health Administration

OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

Agency contact information

Juan Cruz
Phone
(860) 938-7296
Email
juan.cruz1@va.gov
Address
Central Alabama VA Medical Center-Montgomery
215 Perry Hill Road
Montgomery, AL 36109
US

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https://www.va.gov/jobs/

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