The Recreation Assistant is responsible for assisting in the daily operations and facility usage across all athletic centers at the BSC to ensure customer satisfaction in a safe, clean environment by performing necessary work and supervision of team members.
This is a multi-faceted position, ranging from Front Desk to ice rink duties. Employees of the BSC often learn a variety of new skills, such as driving the ice re-surfacer, ice rink maintenance, skate sharpening, and racket stringing.
Summary
The Recreation Assistant is responsible for assisting in the daily operations and facility usage across all athletic centers at the BSC to ensure customer satisfaction in a safe, clean environment by performing necessary work and supervision of team members.
This is a multi-faceted position, ranging from Front Desk to ice rink duties. Employees of the BSC often learn a variety of new skills, such as driving the ice re-surfacer, ice rink maintenance, skate sharpening, and racket stringing.
Greet guests and members of the facility and provide customer service operations to include facility information and offerings and payment processing
Manage BSC front desk phone, answer questions, schedule tennis court time, and take messages
Use Point of Sale (POS) system to accept payment for facility offerings, court reservations, guest fees, member enrollments, group classes, etc. Follow daily transaction, opening and closeout procedures
Monitor activities and patrons within the facility enforcing rules and policies and ensuring safe conditions, and report any unsafe conditions to the manager
Provide customers service relations for scheduled birthday parties, ensure the safe and satisfied delivery of contracted requirements for the event
Monitor ice skating activities within the Hockey Arena enforcing rules and policies and ensuring safe conditions, and report any unsafe conditions to the manager, issue and return ice skates to customers as required
Perform cleaning duties such as mopping, sweeping, taking out trash, and other janitorial duties as assigned
Enforce BSC rules, emergency and safety protocols, and use decision-making skills to professionally and appropriately address rule infractions and other incidents
When proper training and approvals are obtained, operate, monitor, and maintain equipment (skate sharpener, racquet stinging machine, re-surfacer, ice edger, compressors, etc.)
Other duties as assigned by the Assistant Operations & Front Desk Manager or Facility Supervisor
The work requires moderate walking, observing, working with hands, sometimes working with equipment, and moderate to heavy lifting, and may involve cold wet sports environment, crowded areas, and outdoors. Occasional exposure to some refrigeration chemicals (Freon, Glycol)
Must be able to obtain and maintain a security clearance – requires 18 years of age
Males born after December 31, 1959 must be registered for Selective Service
Verification of employment eligibility in the United States is required – We are an E-Verify participant
Probationary period: Flexible employees are employed based on the needs of the business.
Must be able to understand and communicate in English
Participation in Direct Deposit
Must maintain the privacy of official work information and data, and demonstrate the highest level of ethical conduct.
Qualifications
In order to meet the basic requirement of the Recreation Assistant position, NF-0189-02, you must meet one of the following:
a) Specialized experience in the recreational field, which may include, but is not limited to: group leader or counselor for recreation programs or summer camps; aid, assistant, coach or teacher for recreation or physical education programs; assistant or sales store clerk in a recreation supplies/equipment shop; aid or assistant in renting of recreational property and equipment; aid or assistant in a hotel or resort recreation service; etc.
b) Successfully completed 2 years of education that included at least 12 semester hours in courses related to recreation or physical education.
YOU WILL BE RATED ON THE FOLLOWING KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) FOR THIS POSITION:
Experience working in the sports and recreation industry (camp counselor, coach/recreational teacher or aid/assistant, sales associate in a recreation supplies shop, recreational activities coordinator, etc.). Experience in ice rink operations and maintenance is preferred.
Experience in customer service, with strong verbal and written communication skills.
Skill in multitasking, and self-motivation.
Ability to recognize proper identification for patrons, and enforce safety and emergency procedures.
Experience using a POS (Point of Sale) system or Cash Register.
Additional information
Note: Failure to provide the required information may result in loss of consideration for the position and elimination from the selection process. Applicants may be required to provide proof of education, complete a pre-hire health screening, etc. DON is an EEO employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, or other non-merit factor. Reasonable accommodations may be provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the office that is collecting the applications. The decision on granting reasonable accommodations will be on a case-by-case basis.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
This flexible position is not eligible for Benefits, but NABSD employee perks include:
Use of the Brigade Sports Complex
Shop at the Midshipmen Store
Shop at the Navy Exchange
Potential membership eligibility at the Naval Academy Club
Use of MWR facilities
Eligible to join Navy Federal Credit Union
Eligible for childcare with CDC & NAPS
Use of Employee Assistance Program
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
All applications and supporting documents will be reviewed to determine if they meet the hiring eligibility and KSA requirements listed in the announcement, and will be rated based on the information provided. Best qualified applicants will be referred to the hiring manager.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
