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Supervisory Human Resources Specialist (Employee Relations)

Department of Veterans Affairs
Office of the Chief Human Capital Officer
Employee Relations and Performance Management Service (ER&PMS)

Summary

This position serves as the Director of the Employee Relations & Performance Management Service (ER&PMS), Office of the Chief Human Capital Officer (OCHCO). The portfolio includes disciplinary/adverse actions, grievances, appeals (Merit Systems Protections Board), Disciplinary Appeals Boards), Drug Free Workplace Program, Performance Management, and Incentive Awards. Incumbent supervises a team responsible for the development, dissemination, and maintenance of Department-wide ER&PMS policies.

Overview

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Accepting applications
Posted today · Apply by 07/06/26
Due by 11:59 p.m. ET on July 6, 2026
Location
1 vacancy in the following location:
Work site options
Telework eligible
Yes—as determined by the agency policy.
Remote job
No
Relocation expenses reimbursed
No
Salary
$169,279 - $197,200 per year
Pay scale & grade
GS 15
Promotion potential
None
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
25% or less - You may be expected to travel for this position.
Appointment type
Permanent
Occupations and job series
Supervisory status
Yes
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Not Required
Position sensitivity and risk
Moderate Risk (MR)
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
CCLQ-12992799-26-ELW
Control number
874637200

Duties

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  • Seeks customer input, opinions, and feedback in connection with all activities of the Service. Maintains current awareness of, adapts, develops, and utilizes successful practices in customer service and satisfaction. Assesess information obtained from customers to ascertain the extent to which customer service standards are being met.
  • Delegates authority and responsibility to functional team leaders and to service members or individuals for determining which HR policies and/or procedures (staff guidance, etc.) need to be revised or established, and the need for agency guides or guidance. Based on these determinations, makes recommendations on the assignment of projects to functional teams, ad hoc teams or staff members, and conducts a supervisory review of guidance developed to ensure that work products are technically accurate and meet the needs of customers. Returns work to functional teams, ad hoc teams or individuals for revision and further development, as necessary. On the basis of these reviews, provides feedback to functional teams leaders, relating to the quality and quantity of work produced by the staff, and completes appraisals of individual performance. Leads efforts to conduct studies, as appropriate, and reviews final work products, revising as necessary.
  • Supervises and directs the subordinate staff by assigning and reviewing work, establishing work schedules, selecting/recommending selection of employees for vacancies, evaluating performance, rewarding and disciplining employees, resolving complaints and identifying training needs and scheduling employees for training. Implements Total Quality Management (TQM) initiatives within the service and provides resources and support to functional teams, ad hoc work and cross-service teams. Delegates appropriate action and signatory authorities to subordinate staff, holding them accountable for outcomes and results. The incumbent empowers employees with ownership of their work processes, enabling them to make decisions consistent with their technical expertise and training. Ensures employees are provided appropriate opportunities to participate in individual training consistent with availability of funds.
  • Encourages the development and implementation of long and short-range plans for specialty areas including program content, coverage, and resource requirements. In managing the service, the Incumbent is responsible for determining program objectives and measuring progress in attaining those objectives; initiating, curtailing, or dropping programs and projects; determining and assigning FTE to functional teams, ad hoc teams and projects; allocating budgetary resources; evaluating program accomplishments and correcting or improving operations; improving the efficiency and effectiveness of program operations; and coordinating with and acquiring the support of customers and the department's staff offices, field and VACO management for activities and projects; and measuring customer satisfaction.
  • Advises and consults with management at all levels throughout the agency's headquarters and field activities on HR matters relating to policy, advice, and guidance. Keeps higher level personnel officials informed of problems, potential problems, and precedent setting matters. The incumbent represents VA on agency committees and work groups and develops responses to related OPM, MSPB ad GAO inquiries.
  • Contributes to the attainment of mission, vision, goals, and objectives andto continuous improvement of the organization's processes through accomplishment of service goals and objectives. The incumbent participates in assignments and efforts, including review of decisions, recommendations, policy,
  • correspondence and other work products which result in the production and
    delivery of work products and services to the organization's customers. Incumbent provides assistance, information and advice on the work of other service members.
  • Other duties may be assigned.
Work Schedule: Monday - Friday, 8:00am - 4:30pm
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#:PD30930-0
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Requirements

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Conditions of employment

  • You must be a U.S. Citizen to apply for this job
  • To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
  • Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
  • Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
As a condition of employment for accepting this position, you may be required to serve a one year probationary period or two year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:
  • your performance and conduct;
  • the needs and interests of the agency;
  • whether your continued employment would advance organizational goals of the agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period one year probationary period or two year trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/06/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to some former Federal employees applying for reinstatement, as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade.

The BASIC REQUIREMENT for the HR Specialist GS-0201 series is presumed met if found qualified at the GS-0201-7 level and above.You may qualify based on your experience and/or education as described below:

Criteria 1: Graduate Degree and Specialized Experience; graduate level degree or higher and three years of progressive specialized experience equivalent to at least the GS-13 grade level.

AND/OR

Criteria 2: Specialized Experience; One year of specialized experience equivalent to at least GS-14.

Examples of specialized experience would typically include but are not limited to:

  • Overseeing a staff of senior HR professionals responsible for developing HR policies, guidance and proposed legislation in supporting employee relations and performance management programs.
  • Advising senior executives and leaders on the laws, regulations and policies regarding employee relations and performance management issues to include disciplinary and adverse actions, grievances, appeals, awards and drug free workplace program.
  • Lead and/or participate on ad hoc project teams in developing HR policies, and programs.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: Resume must include job title and employer name, number of hours worked per week, start and end dates (including month and year), list of duties and responsibilities for each position held. In addition, if the experience was a federal position, you must list series and grade for each position held. Failure to include this information may result in an ineligible rating. A full year of work is considered to be 40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The employee works primarily in an office setting involving everyday risks or discomforts.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy.

To be found well qualified, applicants must meet the following qualifications: At least one year of experience supervising and performing work directly related to the Employee Relations and Performance Management Service portfolio.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Local Commuting Area: The local commuting area for this position is defined as a radius of 50 miles from Washington, DC. This includes all locations that fall within a 50-mile driving distance from 810 Vermont Ave NW, Washington, DC 20420 .

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office.

Additional information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration (HRA) at The Fair Chance Act.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:
https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following Competencies for this position:

  • Accountability
  • Attention to Detail
  • Creative Thinking
  • Customer Service
  • Customer Service (Clerical/Technical)
  • Decision Making
  • Decisiveness
  • Flexibility
  • Interpersonal Skills
  • Partnering
  • Problem Solving
  • Resilience
  • Strategic Thinking


FSA Competencies
  • Accountability
  • Customer Service
  • Decisiveness
  • Flexibility
  • Interpersonal Skills
  • Problem Solving
  • Resilience
The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

  • Accountability
  • Attention to Detail
  • Creative Thinking
  • Customer Service
  • Customer Service (Clerical/Technical)
  • Decision Making
  • Decisiveness
  • Flexibility
  • Interpersonal Skills
  • Partnering
  • Problem Solving
  • Resilience
  • Strategic Thinking


Narrative responses are not required at this time. If you are referred for consideration, you may be contacted for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position.

Area of Consideration: Eligible applicants will be reviewed and referred in the following order:

  • All current, permanent VA Employees in the Employee Relations and Performance Management Service (ER&PMS).
  • All other current, permanent VA employees
  • All other applicants (if status)

During the application process, you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.

Office of the Chief Human Capital Officer

OUR MISSION: To fulfill President Lincoln's promise to care for those who have served in our nation's military and for their families, caregivers, and survivors. How would you like to become a part of a team providing compassionate care to Veterans?

Agency contact information

Eric Whittaker
Email
Eric.Whittaker@va.gov
Address
Chief Human Capital Office
810 Vermont Ave
Washington, DC 20420
US

Visit our careers page

Learn more about what it's like to work at Office of the Chief Human Capital Officer, what the agency does, and about the types of careers this agency offers.

http://www.va.gov/jobs

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