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Military Services Coordinator

Department of Veterans Affairs
Veterans Benefits Administration
Veterans Benefits Administration

Summary

This position is within the Veterans Benefits Administration (VBA), Pittsburgh, PA Regional Office and are assigned to overseas, out-based duty locations in Landstuhl, Germany and Pyeongtaek, South Korea.


This assignment is for one year, not to exceed 4 years. Upon completion of the overseas assignment, you will non-competitively return to a permanent VBA Regional Office position.

Relocation expenses are not authorized. Applicants may select only one duty location for consideration.

Overview

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Accepting applications
Posted yesterday · Apply by 06/30/26
Due by 11:59 p.m. ET on June 30, 2026
Location
5 vacancies in the following locations:
Work site options
Telework eligible
No
Remote job
No
Relocation expenses reimbursed
No
Salary
$43,106 - $82,938 per year
Pay scale & grade
GS 7 - 11
Promotion potential
11
Pay scale and grade determines the salary of the job.
Work schedule
Full-time
Travel Required
Occasional travel - You may be expected to travel for this position.
Appointment type
Term - The term of this appointment is not-to-exceed (1) year and may be extended to the maximum of 4 years without further competition and may be terminated based on the needs of the Facility.
Supervisory status
No
Federal service type
This job is in the Competitive Service
Represented by a union
No
Drug test
No
Security clearance
Not Required
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required
No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number
311-26-DS-12986190-NBU
Control number
874420200

This job is open to

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Clarification from the agency

This vacancy is open ONLY to permanent Veterans Benefits (VBA) employees. Eligible applicants must hold a career, career-conditional, VRA, or Schedule A appointment, or be eligible under VA CTAP.

Duties

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  • Serve as primary resource for the Service members and their dependents to initiate a Benefits Due at Discharge (BDD) or excluded claims process regarding VA benefits;
  • Receive packages from discharging Service members and reviews same to ensure compliance with acceptable referral criteria;
  • Schedule and conduct appointments with Service members to provide Service members and/or their dependent(s) overview of benefits and provide resources for obtaining VA contact information;
  • Advise Service members of purpose of BDD, and BDD excluded.
  • Assist with completion of forms and advise of rights about identifying and claiming disabilities.
  • Perform other duties as assigned.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-07/09/11.

Work Schedule: Full time, Monday through Friday, Hours to be determined by hiring office.
Compressed/Flexible: As determined by the hiring office: Hours to be determined by hiring office.
Telework: No
Remote/Virtual: This is not a remote/virtual position.
Position Description/PD#: Military Services Coordinator : PD41456A, PD41455A, and PD39116A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Bargaining Unit: No

Requirements

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Conditions of employment

As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

  • your performance and conduct;
  • the needs and interests of the Agency;
  • whether your continued employment would advance organizational goals of the Agency or the Government; and
  • whether your continued employment would advance the efficiency of the Federal service.
Upon completion of your probationary period , your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows:
  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary or trial period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
  • Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • A complete application package must be submitted: Resume, transcripts, etc
  • You will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement: 06/30/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade at any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

  • For a GS-07 position you must have served 52 weeks at the GS-05 level.
  • For a GS-09 position you must have served 52 weeks at the GS-07 level.
  • For a GS-11 position you must have served 52 weeks at the GS-09 level.

The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

MINIMUM QUALIFICATION REQUIREMENT:

GS-07 Grade Level:

Specialized Experience: To qualify, applicants must have one year (52 weeks) of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Specialized experience is defined as: providing customer service, assisting with completion of forms, and gathering evidence.

Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have:

  • One (1) full year of graduate level education. Graduate level education must demonstrate the competencies necessary to do the work of the position;

OR

  • A Bachelor's degree with Superior Academic Achievement (3.0 GPA or higher). Superior Academic Achievement (SAA) is based on: 1) class standing, 2) grade point average or 3) honor society membership. For more information on calculating SAA please visit www.opm.gov.

GS-09 Grade Level:

Specialized Experience: To qualify, applicants must have one year (52 weeks) of specialized experience equivalent to at least the next lower grade (GS-07) in the normal line of progression for the occupation in the organization. Specialized experience is defined as: providing customer service, benefit counseling, or claim processing services to persons from a wide variety of backgrounds; and researching local, state, or Federal laws and regulations to determine eligibility for federal, military, state, or private sector benefit programs.

OR

Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have:

  • A master's or equivalent graduate degree in an accredited or pre-accredited college or university;

OR

  • 2 full years of progressively higher-level graduate education leading to such a degree; or possession of an LL.B. or J.D degree, if related. Graduate-level education must demonstrate the competencies necessary to do the work of the position.

GS-11 Grade Level:

Specialized Experience: To qualify, applicants must have one year (52 weeks) of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. Specialized experience is defined as: providing customer service, benefit counseling, or claim processing services to persons from a wide variety of backgrounds; researching local, state, or Federal laws and regulations to determine eligibility for federal, military, state, or private sector benefit programs, conducting interviews, and providing detailed reports to leadership.

OR

Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have:

  • Two and a half years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree. Graduate-level education must demonstrate the competencies necessary to do the work of the position.

Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g., have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis. Applicants wishing to receive credit for such experience must indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The position is primarily in an office setting. Some travel may be necessary on occasion for training, meetings, or customer interactions.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.

Additional information

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

The Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting your current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at
CTAP - OPM.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), VA - The Fair Chance to Compete Act

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. RA Support

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.

You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

  1. REASONING: Identifies regulations, laws, rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
  2. CUSTOMER SERVICE: Works with customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. DECISION MAKING: Makes sound, well-informed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations in order to assist customers and meet organizational goals.
  4. SELF MANAGEMENT: Displays a high level of initiative, effort and commitment towards completing assignments in a timely manner; works independently with minimal supervision; is motivated to achieve; sets well-defined and realistic goals that are in alignment with organizational goals and objectives. Ability to coordinate, provide oversight over VA related functions or activities and work independently.
  5. ORAL COMMUNICATION: Expresses information (facts, decisions, and ideas) to individuals or groups clearly and concise, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); listens to others; asks questions and gains or shares information related to VA benefits.
  6. COMPUTER SKILLS: Uses computers, software applications, databases, and automated systems to accomplish work. This includes tasks such as entering, sorting and retrieving data; analyzing data; researching information; monitoring work; and preparing correspondence and reports.
  7. WRITTEN COMMUNICATION: Prepares written correspondence to customers and co-workers via email, letters, reports, etc. using correct grammar, spelling, punctuation, and style; communicates information in a succinct and organized manner; provides information that is appropriate for the purpose and the intended audience.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.

To preview the application questionnaire, click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/12986190

Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Veterans Benefits Administration

OUR MISSION: "To fulfill President Lincoln's promise to care for those who have served in our nation's military and for their families, caregivers, and survivors." How would you like to become a part of a team providing compassionate care to Veterans?

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define who we are, our culture, and how we care for Veterans, their families, and other beneficiaries.

The Values are Integrity, Commitment, Advocacy, Respect and Excellence (I CARE). As a VA professional, your opportunities are endless with many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips.

Agency contact information

Daniel Sykes
Phone
313-596-7200
Email
daniel.sykes@va.gov
Address
VBACO HRC Detroit
810 Vermont Ave NW
Washington, DC 20420
US

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Learn more about what it's like to work at Veterans Benefits Administration, what the agency does, and about the types of careers this agency offers.

http://www.va.gov/jobs

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