This position is part of the U.S. International Development Finance Corporation (DFC), Office of Performance & Innovation. The Chief Innovation Officer is a champion of innovation culture and leads DFC's portfolio for improving agency operations through incubation, innovation/reengineering, internal customer liaison, and coordination of overseas and relocation support.
Summary
This position is part of the U.S. International Development Finance Corporation (DFC), Office of Performance & Innovation. The Chief Innovation Officer is a champion of innovation culture and leads DFC's portfolio for improving agency operations through incubation, innovation/reengineering, internal customer liaison, and coordination of overseas and relocation support.
Status Candidates (this includes current or former Federal employees with career or career-conditional tenure in the competitive service, Former Overseas Employees, CTAP, ICTAP, VRA, VEOA, 30% or More Disabled Veterans, Schedule A, Military Spouses, Americorps, Peace Corps, Vista, Land Management, and Interchange Agreement Eligibles).
The Chief Innovation Officer is a champion of innovation culture and leads DFC's portfolio for improving agency operations through incubation, innovation/reengineering, internal customer liaison, and coordination of overseas and relocation support. The incumbent serves as DFC's senior subject-matter expert on innovation-driven operational improvement, leveraging the latest innovation models and associated best practices.
The work includes identifying operational pain points; incubating and piloting new capabilities; redesigning services, processes, and operating models; leading change implementation; and building the relationships, consensus, and buy-in needed to advance practical, customer-centered solutions across DFC. The role also requires use of business process improvement, KPI-based monitoring, customer feedback, and continuous improvement methods aligned with ISO 9001, Lean Six Sigma, and related quality and process improvement approaches in order to make the Corporation effective and efficient in accomplishing its mission.
The incumbent provides expert policy advice, analysis, and recommendations to senior leadership and drives cross-organizational action to improve efficiency, effectiveness, service quality, accountability, and operational performance.
As DFC's Chief Innovation Officer, you will:
- Lead DFC's center of excellence for process improvement and innovation, including identifying operational pain points, service gaps, and emerging business requirements and translating them into actionable pilot concepts, improvement projects, or new capabilities.
- Incubate and implement new operational and mission-support initiatives by establishing concepts, governance structures, operating models, milestones, success measures, workplans, roles and responsibilities, and feedback mechanisms.
- Lead innovation, reengineering, pilots, and change implementation for existing programs, services, and business processes to improve efficiency, effectiveness, internal customer experience, and alignment with agency priorities.
- Serve as the internal agency customer liaison and relationship manager by gathering customer feedback, diagnosing service delivery challenges, coordinating solutions across mission and mission-support stakeholders, and providing executive briefings and decision-ready recommendations.
- Coordinate overseas operations support and corporate relocation support, including improving processes, reducing friction, clarifying requirements, strengthening compliance, and standardizing support approaches where feasible.
- Track continuous improvement and advise senior leadership by developing reports, implementation trackers, and analytical products; and recommending actions to improve operations and support executive decision-making.
- Supervise, support, and sponsor staff, including setting priorities, assigning and reviewing work, evaluating performance, supporting employee development, approving leave, resolving complaints, and addressing conduct or performance issues; develop followership.
Please Note: This is not a Bargaining unit position.
Males born after 12-31-59 must be registered for Selective Service
Must submit resume and supporting documents (See How To Apply)
Suitability for Federal employment, as determined by a background investigation
May be required to successfully complete a probationary period
Selection may require completion of a one-year supervisory or managerial probationary period unless met during prior Federal service
Qualifications
Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level). Applicants must meet all eligibility and qualification requirements no later than the closing date of this announcement.
TIME-IN-GRADE: Current career or career-conditional employees of the Federal government, or former career or career-conditional employees, who have a break in service of less than one year, are required to meet the time-in-grade restriction of one year of Federal experience at the next lower grade, with few exceptions outlined in 5 CFR 300.603(b).
You may qualify at the GS-15 level, if you fulfill the following qualification requirements:
A. One year of specialized experience equivalent to the GS-14 grade level in the Federal service that demonstrates your ability in all of the following:
(1) Lead enterprise-level innovation, business process improvement, and operational transformation initiatives that improve organizational efficiency, effectiveness, service quality, or customer experience;
(2) Design, implement, and evaluate pilots, proof-of-concept efforts, process redesigns, and/or new operating models - using performance measures, customer feedback, risk analysis, and continuous improvement methods;
(3) Advise senior leaders on innovation strategy, change management, governance, implementation planning, and cross-organizational operational improvements;
(4) Build consensus and negotiate solutions across senior-level stakeholders, mission offices, and mission-support functions to implement complex organizational changes; and
(5) Supervise and lead teams by setting priorities, assigning work, evaluating performance, and supporting employee development.
Note: Education is not substitutional at this grade level.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
This position is being advertised concurrently with vacancy announcement 26-OPI-DE-12992244-MB using Delegated Examining (DE) procedures. If interested, refer to that announcement to determine if you meet DE requirements and can apply to that announcement. NOTE: You must apply separately to each announcement in order to be considered under both.
This announcement may be used to fill similar positions, if additional vacancies occur.
Education
This job does not have an education qualification requirement.
Additional information
Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must:
1) meet CTAP or ICTAP eligibility criteria;
2) be rated well-qualified for the position with a score of 85 or above; and
3) submit the appropriate documentation to support your CTAP or ICTAP eligibility.
For more information: http://www.opm.gov/rif/employee_guides/career_transition.asp).
Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, you must be a preference eligible or a Veteran separated after 3 years or more of continuous active service performed under honorable conditions.
Noncompetitive Appointment Authorities: For more information on appointment authority eligibility requirements:
Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/verify/).
Telework Suitability: The duties of this position is suitable for telework. The selectee may be allowed episodic or emergency telework with supervisor approval and if they meet the eligibility criterion in the 2010 Telework Act.
Stipulations of Employment: Selection may require completion of a 1-year probationary period.
Work Schedule: This position allows for a flexible work schedule.
Miscellaneous:DFC uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/.
Recruitment and relocation incentives may be authorized for this position.
Under the Fair Chance to Compete Act, the U.S. International Development Finance Corporation prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit https://www.dfc.gov/who-we-are/careers/fairchanceact for more information.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. If you are found to be among the top qualified candidates, you will be referred to the selecting official for employment consideration.
You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
Accountability
Customer Service
Decisiveness
Flexibility
Interpersonal Skills
Problem Solving
Resilience
Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing work schedule, hours worked per week, dates of employment and duties performed. IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement.
2. Your responses to the application questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12992245
3. Other supporting documents:
Cover Letter, optional
Your most recent Promotion, Within-Range Increase (WRI/WGI), or Appointment/Conversion Notification of Personnel Action (SF-50), if applying as a current or former Federal Employee (i.e. status candidate), showing you are/were in the competitive service, on a permanent basis, and the highest grade or promotion potential held, is required. DO NOT submit NON-Pay Impacting Action SF-50's to include, "Organizational Code Change SF-50's, Award SF-50's and/or General Adjustment SF-50's, etc." or SF-52's Request of Personnel Action as they cannot be used to prove time-in-grade.
Most recent Performance Appraisal, if applicable
DD-214, SF-15 Form and/or VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities
Noncompetitive appointment authority documentation, if applicable
Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside about one (1) hour to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
Read the Eligibility questions carefully. The questions address if you are eligible to apply to this JOA. Your responses will affect your consideration for the position. You may qualify for more than one eligibility, so please choose carefully. You will only be considered under the options you have selected. If you respond that you do not meet any of the eligibility questions, you will not be considered for this position.
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc. If your resume includes a photograph or other inappropriate material or content (e.g. SSN or DOB), your resume will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy.
Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
It is your responsibility to ensure all required documents have been submitted prior to the closing date of the announcement.
International Development Finance Corporation
1100 New York Ave NW
Washington, DC 20527
US
Next steps
For status updates on your application, please follow the directions listed above in the How to Apply section. Once your online application is submitted you will receive a confirmation notification by email. If you are selected for an interview for this position, you will be contacted directly. A final job offer for this position is typically made within several weeks after the closing date of the vacancy announcement. After confirming a job offer, all other applicants will be notified of their non-selection.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
To apply for this position, you must submit a complete Application Package which includes:
1. Your resume showing work schedule, hours worked per week, dates of employment and duties performed. IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement.
2. Your responses to the application questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12992245
3. Other supporting documents:
Cover Letter, optional
Your most recent Promotion, Within-Range Increase (WRI/WGI), or Appointment/Conversion Notification of Personnel Action (SF-50), if applying as a current or former Federal Employee (i.e. status candidate), showing you are/were in the competitive service, on a permanent basis, and the highest grade or promotion potential held, is required. DO NOT submit NON-Pay Impacting Action SF-50's to include, "Organizational Code Change SF-50's, Award SF-50's and/or General Adjustment SF-50's, etc." or SF-52's Request of Personnel Action as they cannot be used to prove time-in-grade.
Most recent Performance Appraisal, if applicable
DD-214, SF-15 Form and/or VA letter, or certification of expected discharge or release from active duty from Veterans for consideration under Veteran hiring authorities
Noncompetitive appointment authority documentation, if applicable
Career Transition Assistance Program/Interagency Career Transition Assistance Program Documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
Click the Apply Online button.
Answer the questions presented in the application and attach all necessary supporting documentation.
Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice.
Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials.
Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended.
Set aside about one (1) hour to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link.
Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused.
To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed.
To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.
Read the Eligibility questions carefully. The questions address if you are eligible to apply to this JOA. Your responses will affect your consideration for the position. You may qualify for more than one eligibility, so please choose carefully. You will only be considered under the options you have selected. If you respond that you do not meet any of the eligibility questions, you will not be considered for this position.
Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc. If your resume includes a photograph or other inappropriate material or content (e.g. SSN or DOB), your resume will not be used to make eligibility and qualification determinations and you will not be considered for this vacancy.
Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.
It is your responsibility to ensure all required documents have been submitted prior to the closing date of the announcement.
International Development Finance Corporation
1100 New York Ave NW
Washington, DC 20527
US
Next steps
For status updates on your application, please follow the directions listed above in the How to Apply section. Once your online application is submitted you will receive a confirmation notification by email. If you are selected for an interview for this position, you will be contacted directly. A final job offer for this position is typically made within several weeks after the closing date of the vacancy announcement. After confirming a job offer, all other applicants will be notified of their non-selection.
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
