The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers, and staff.
Summary
The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers, and staff.
The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers, and staff. The CAO organization comprises more than 800 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, childcare, food and vending, procurement, logistics and administrative counsel.
This paid internship* is located in the IT Customer Solutions Department, House Information Resources (HIR), Office the Chief Administrative Officer (CAO), U.S. House of Representatives (House). HIR provides a wide range of technology services and support for the House. HIR employs several hundred people with a variety of skills including coding, design, telecommunications, emergency response, and online security.
CAO-HIR is excited to provide a one-of-a-kind learning experience for an enthusiastic future technology specialist. This internship will offer the ability to (1) work on everything from computer hardware and software to mobile devices, and (2) contribute to meaningful and rewarding support programs in service of the House. In this challenging role, you’ll collaborate with a diverse and passionate team of talented technology staff and gain meaningful IT experience on prestigious Capitol Hill. This position does not have day-to-day supervisory/managerial responsibilities.
* paid at an annual rate of $36,834 not to exceed 120 days
** The CAO standard business hours are 8:30 a.m.- 5:30 p.m. Monday through Friday. This is a full-time, 40-hour-per-week internship that will require onsite attendance in Washington, D.C.
Primary Duties/Responsibilities:
Assist with initiatives that enhance customer experience, service delivery, knowledge management, and operational effectiveness.
Support the HIR Congressional Transition Team with providing technical and administrative support with Departing, Returning and New Member activities.
Conduct research, gather information, and analyze data to support process improvement efforts, service enhancements, and innovation initiatives.
Collaborate with technology partners and other House Information Resources stakeholder to gain exposure to technology operations and contribute to organizational projects.
Support the development of reports, presentations, and recommendations related to assigned projects.
Performs other official duties and special projects as assigned.
Associate degree or certification from an accredited business or technical school, or enrolled student in a community college, junior college, university or graduate school program.
This is a full-time, in-person position, 40 hours a week, M-F.
Preferred Qualifications:
Experience supporting end users in a professional, academic, or volunteer setting
Previous internship, part-time work, campus IT support, or technical project experience is a plus
Previous experience in a customer-facing role, such as retail, hospitality, food service, or a similar service-oriented environment
Familiarity with Windows, MAC and Microsoft 365 environments
**Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only)
Additional information
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated using a structured interview process.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
