Clarification from the agency

United States Citizens Worldwide, including local U.S. Citizens that are 1) Current permanent NAF/APF employees; or 2) Family members of active-duty military member; or 3) Family members of DoD civilians. **Must upload PCS Orders if currently overseas** Please see the "Who may apply" section under the qualification section.

Videos

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Duties include but are not limited to:

• Serves as primary technical advisor to the Regional Program Director (RPD) regarding WFL services within the region.
• Consults and collaborates with the RPD, WFL Managers and staff on policy interpretation and implementation for all WFL services within the region, ensuring local instructions, standard operating procedures, and guidance reflect current directives, instructions, and laws.
• Reviews directives from higher authority to determine potential impact on the organization.
• Develops and maintains standardized regional plans, policies, curriculum and procedures for the delivery of WFL services.
• Maintains ongoing coordination and collaboration with other regional military and civilian Program Managers (e.g., Personal Property, Personnel Support Detachment, Career Counselors, Chamber of Commerce, Dept. of Labor, Veteran's Affairs, etc.), region and installation FFSP personnel (including the Counseling and Advocacy Coordinator and Education Services Coordinator), and counterparts at other regions to evaluate, develop and deliver Work and Family Life program's and services. This includes working with Base and Unit Commanders to ensure cooperation and collaboration between military and civilian partners in the delivery of services at individual bases. Also, includes developing, implementing and maintaining Memorandums of Understanding with governmental, military, and civilian community organizations to support effective coordination and service delivery.
• Serves as technical consultant for all installation Site Managers and WFL Managers.
• Observes and evaluates work performance of WFL providers and develops individual training plans where warranted.
• Provides input to ensure educational curricula, training materials, and marketing initiatives related to WFL programs and services are state of the art, standardized where appropriate, timely and accurate.
• Leads and/or participates on regional working groups and other projects pertinent to WFL services.
• Participates in the development of regional formal and informal needs assessment tools in order to determine command, Service Member and family needs.
• Assists with focus groups, and survey development to ensure all WFL issues are addressed.
• Receives and reviews customer feedback tools and utilizes them for program improvement. Ensures the successful completion of the customer feedback loop by developing and tracking a regional process of collection, evaluation, and implementation of feedback collected through needs assessment and survey tools.
• Researches and resolves WFL-related customer complaints that cannot be resolved in their entirety at the base level.
• Provides on-going Quality Assurance of all FFSP non-clinical programs in accordance with the standards outlined in the FFSP Certification guidance and works both with local sites and Commander, Navy Installations (CNl) towards full program compliance.
• Provides input and justifications in support of new program development and existing program revisions and enhancements.
• Identifies where new requirements and recommended program revisions or expansions may have a fiscal impact and provides relevant information to the RPD.
• Collaborates with other Region staff to provide recommendations on the optimal utilization of WFL and Education Service Facilitator positions.
• Collects, monitors, and assesses technical data related to regional WFL services, creates statistical reports, and analyzes trends.
• Uses standard approaches to perform a variety of duties related to regional WFL services involving administrative or support issues.
• Conducts research and compilation of data from diverse sources. Extracts and assembles information, conducts analysis utilizing standard analytical techniques and develops reports and presentations.
• Serves as regional liaison with Navy Personnel Command (NAVPERSCOM) and CNI for NDW Work and Family Life matters.
• Disseminates information from higher authority to WFL management and staff and provides regional input to higher authority as appropriate.
• Assists NAVPERSCOM and CNI by participating in Navy-wide projects and activities, including the FFSP certification process, Navy-wide meetings/trainings, and working groups established for specific purposes.
• Performs other duties as assigned.

Conditions of employment

• Must pass all applicable records and background check.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must be a U.S. Citizen to obtain and maintain a Secret Security clearance.
• Must have or be able to obtain and maintain a current driver’s license.

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate possesses the following:

• Five (5) years progressively responsible specialized experience in WFL or QOL services
• Knowledge of the professional methods necessary to counter any inherent psychological and/or socioeconomic stresses caused by prolonged separations which affect individuals, families, mission performance, and command readiness.
• Knowledge of the Navy organization, mission, and lifestyle.
• Knowledge of human services program management.
• Knowledge of the oversight and provisions of WFL services including the Transition Assistance, Relocation Assistance, Spouse Career/Employment Assistance, and Personal Financial Management services.
• Knowledge of analytical and evaluative methods and a thorough understanding of, how regulations and programs are administered in order to apply measurement standards.
• Knowledge of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness and the improvement of complex management processes and systems, which impact the achievement of Navy program goals and objectives.
• Knowledge of the Public Laws, Department of Defense (DoD) directives, Secretary of the Navy (SECNAV) and Office of the Chief of Naval Operations (OPNAV) instructions that affect WFL services.
• Knowledge of the military lifestyle and military community support programs.
• Knowledge of FFSP mission, functions, policies and procedures; mission requirements, program goals and objectives.
• Knowledge of the theory and principles of management including administrative practices and procedures.
• Knowledge of a variety of Navy administrative and resource management policies, procedures and regulations related to budget/financial management, property management, and administrative policies.
• Skill in agency collaboration and network development.
• Skill in applying analytical and evaluative techniques to the identification, consideration, and resolution of issues or problems of a procedural or factual nature.
• Skill in conducting interviews with management and employees to obtain or exchange information about work objectives, processes, procedures and policies.
• Ability to use qualitative and quantitative analytical techniques.
• Ability to communicate effectively orally and in writing in order to prepare and present findings and recommend solutions; compose a variety of correspondence, instructions, responses to complaints/inquiries and other matters.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.