Clarification from the agency

Applications will be accepted from all U.S. Citizens.

The incumbent manages data centers and oversees disaster recovery and continuity of operations.  This position supports the Office of the Chief Information Officer, providing authoritative advice and recommendations regarding information technology (IT) throughout the agency. 

Must have or be able to obtain and maintain a Top-Secret Security Clearance.

MAJOR DUTIES:

Leadership and Managerial Responsibilities (50%) 

The incumbent serves as Chief of the Infrastructure Management Branch (IMB) and is responsible for managing AOC’s information technology infrastructure. As such, activities include the evaluation of new technologies, establishing standards, procedures and service-level agreements and providing a range of technical support services including requirements analysis, acquisition, installation, and people management. 

The incumbent is also responsible for managing the IMB budget and expenses. 

The incumbent's work has a direct, agency-wide impact on the availability, reliability, and resilience of the AOC's information technology infrastructure. All mission operations depend on the continuous availability of the enterprise network, server, storage, and data center services managed by this position. Decisions and actions taken by the incumbent directly affect AOC organizations' ability to perform core mission functions.

Infrastructure failures, security incidents, or prolonged outages would result in significant operational disruption, increased risk to agency operations, and potential impacts to safety, security, and continuity of government services. The incumbent is therefore responsible for proactively identifying, mitigating, and managing infrastructure-related risks to ensure uninterrupted mission support. 

Serves as the technical expert responsible for servers, data storage, and the local area network, including its design, implementation, troubleshooting, configuration and performance tuning.    Also provides expert knowledge and leadership in project management, problem management, knowledge management, and change management IT Infrastructure Library (ITIL) practices.

IMB Branch Chief is responsible for overseeing ITIL processes related to infrastructure operations and establishing standards for change, incident, and problem management. 

Organizes the day-to-day work in the branch. Sets priorities and determines resource requirements. Determines short-and-long term goals and oversees the development of strategies to achieve them.

Coordinates with other AOC components as needed to accomplish goals. Monitors progress and evaluates outcomes. Develops, implements and maintains administrative systems to support IMB operations, such as obligation and purchase requisition tracking 

Plans, directs and conducts a wide variety of IT operational special studies and assignments for the CIO. Supervises the preparation of reports and recommendations. Prepares implementation plans and supervises the implementation of major recommendations accepted.  

Performs administrative and technical supervisory functions for subordinates. Assigns duties and evaluates performance. 

IMB Operations (50%)

The IMB Chief maintains existing enterprise systems, while providing direction in all technology-related issues in support of information operations. Participates in the formulation and implementation of ITD’s short and long-range goals.  

Advises the Office of the Chief Information Officer about the costs, efficiencies and desirability of revising or adopting new approaches and standards for new technologies. Conduct studies and evaluations of information technology as well as root cause analysis. 

Responsible for the design, implementation, and oversight of the agency's infrastructure security architecture, ensuring the confidentiality, integrity, and availability of enterprise systems and data. This includes aligning infrastructure platforms, network segmentation, identity services, and access controls. The incumbent assists with the integration of Zero Trust principles at the infrastructure layer by enforcing least-privilege access, continuous authentication, network and workload isolation, and secure connectivity across on-premises and cloud environments. These efforts directly support enterprise risk management, operational resilience, and the protection of mission-critical services.

 Serves as a Contracting Officer’s Representative.  Develops and reviews procurement documentation for IT services and support.  Serves as liaison between contractors and the government contracting officer to identify and resolve issues. Helps ensure successful contract completion consistently with the Federal Acquisition Regulation and its supplements. Monitors contractor's compliance with contract terms, conditions, and specifications. Provides timely, consistent, and comprehensive oversight of assigned contracts and task orders.  

Performs other duties as assigned.

Conditions of employment

• You must be a U.S. Citizen.
• Your resume and question responses must demonstrate the job-related KSAs.
• You must meet the definition of specialized experience.
• You must possess a Bachelor's degree or higher.

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Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position.  You must meet all eligibility and qualifications requirements by the closing date of the job announcement.  Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions.  It is available for your review on the OPM web site at OPM qualification standards
 
Specialized experience is experience that has equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position and that is typically in or related to the position to be filled. To be creditable, candidates must have at least 52 weeks of specialized experience equivalent to the GS-13 grade level in the Federal service. 

Specialized experience is defined as having experience performing program management tasks such as:

(1) planning and developing program goals and objectives (e.g., full lifecycle of IT services);

(2) project planning and management-developing, scheduling, coordinating and managing projects and resources (e.g., monitoring and inspecting costs, work and contractor performance); and

(3) providing oversight for the delivery of various hardware and software solutions to meet operating needs.

In addition to meeting the specialized experience stated above, applicants must have IT-related experience demonstrating each of the four competencies listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions.  

Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement.  The self-assessment questions relate to the following knowledge, skills, abilities, and competencies:

--Infrastructure Design

--Writing Skills

--Project Management

--Human Resource Management
 
Your responses to the self-assessment questions serve as the basis for your initial rating.  You will receive a numerical score based on your responses to these questions.  Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter. Your resume must support your answers to the self-assessment questions.  Falsifying your background, education, and/or experience is cause for not hiring you or disqualification for further consideration. 

Please note that a complete application is required for consideration. (Please review the “Required Documents” section of this job announcement to see what must be included in a complete application).