About the position: This position is Non-appropriated Fund (NAF) and is located at the Schilling Community Center on Kadena Air Base, Okinawa.
About the position: This position is Non-appropriated Fund (NAF) and is located at the Schilling Community Center on Kadena Air Base, Okinawa.
Please see the "Who May Apply" section under the Qualifications section.
Works directly for Information Ticket and Travel Manager with the financial and administrative operations of Kadena ITT's Local Tour, International Tour, and Ticket Programs. Leads three or more NAF Recreation Aids and Assistants on a regular and recurring basis. Responsible to Supervisor for ensuring work assignments are carried out, maintaining a current knowledge and answering questions of other employees on procedures, policies, directives, and obtain needed information or decisions from Supervisor on problems that come up. Provides on the job training to new employees in accordance to established procedures and practices. Instructs employees on specific tasks and job techniques and make available written instructions, reference materials and supplies. Resolves simple, informal complaints of employees and refer others to supervisor. Assists Recreation Specialist with various personnel and vendors (both American and Japanese) in the planning and organizing of local tours to include preparing itineraries, logistical support, and Kadena ITT bus fleet schedule. Assists in researching and gathering information for future tour and travel locations. Makes recommendations to the Information Ticket and Travel Manager, to include planning, developing and administering of a comprehensive and diversified year-round tour and travel program. Coordinates programs with marketing and publicity to promote hotel reservation, local tours, airport transportation, tour schedules and travel information. Assists customers in making hotel reservations, providing local and international travel information, and aiding customers with individual travel plans. Prepares and safeguards cash receipts and prepares daily cashier's report. Makes bank deposits as required. Performs as a tour guide or tour escort. May on occasions assist in driving a 15 PAX vehicle to support airport transportation services. Records and tracks daily tour sales. Responsible for the preparation of afteraction financial reports on all tours. Evaluates programs to ensure customer satisfaction. Resolves customer concerns and conflicts in accordance with guidelines according to program requirements. Supports the Information Ticket and Travel Manager through training of tour guides who assists with tours. Performs other related duties as assigned
If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12988793
Who May Apply: Open to internal hires only. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/25/2026
The Area of Consideration for this vacancy announcement is US Citizens and legal US residents in Okinawa, Japan. Legal US residents must possess a social security number and be citizens of a NATO country. Must be able to provide documentation proving residence status overseas.
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
You will be evaluated for this job based on how well you meet the qualifications above.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
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To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 06/25/2026 to receive consideration.
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